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Customer Support Supervisor Jobs in Utah (NOW HIRING)

Floor & Décor

Connected Customer Supervisor

Riverdale, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic ... Potential car travel to other stores for support * Flexible hours to fit around your schedule * On ...

Floor & Decor

Connected Customer Supervisor

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic ... Potential car travel to other stores for support * Flexible hours to fit around your schedule * On ...

Floor & Décor

Connected Customer Supervisor

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic ... Potential car travel to other stores for support * Flexible hours to fit around your schedule * On ...

Floor & Decor

Connected Customer Supervisor

Ogden, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic ... Potential car travel to other stores for support * Flexible hours to fit around your schedule * On ...

Lynden Door, Inc

Customer Service Supervisor

Salt Lake City, UT · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Supervisor The building materials industry is a trade that offers long-term ... Apply now and find out how our company values support our status as an industry-preferred employer.

Lynden Door

Customer Service Supervisor

Salt Lake City, UT · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Supervisor The building materials industry is a trade that offers long-term ... Apply now and find out how our company values support our status as an industry-preferred employer.

Republic Services

Customer Care Specialist

Ogden, UT · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns. * Responding in a professional, empathetic, and courteous manner to ...

Republic Services

Customer Care Specialist

Ogden, UT · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns. * Responding in a professional, empathetic, and courteous manner to ...

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Showing results 21-40

All JobsCustomer Support Supervisor JobsCustomer Support Supervisor Jobs in Utah

Customer Support Supervisor information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do customer support supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer support supervisor in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a customer support supervisor do?

A Customer Support Supervisor is responsible for overseeing a team of customer service representatives to ensure they provide excellent support to customers. This includes monitoring performance, training staff, addressing escalated customer issues, and implementing policies to improve service quality. They also analyze customer feedback and work with management to enhance customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

What are the key skills and qualifications needed to thrive as a customer support supervisor, and why are they important?

To thrive as a Customer Support Supervisor, you need experience in customer service, strong leadership abilities, and typically a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and reporting tools is often required. Excellent communication, problem-solving, and conflict resolution skills set top performers apart in this role. These skills ensure effective team management, high customer satisfaction, and smooth handling of escalated issues.

How does a customer support supervisor typically balance coaching team members with meeting service targets?

As a Customer Support Supervisor, balancing coaching and performance targets is a key part of the role. Supervisors regularly monitor team metrics like response times and customer satisfaction, while also providing individualized feedback and training to staff. Effective supervisors schedule one-on-one sessions, lead team meetings to address common challenges, and offer real-time support during busy periods. This dual focus ensures the team meets service goals while fostering professional growth and maintaining high morale.
What are popular job titles related to Customer Support Supervisor jobs in Utah? For Customer Support Supervisor jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Support Supervisor jobs in Utah look for? The top searched job categories for Customer Support Supervisor jobs in Utah are:
What cities in Utah are hiring for Customer Support Supervisor jobs? Cities in Utah with the most Customer Support Supervisor job openings:
Customer Support Supervisor jobs near you
Infographic showing various Customer Support Supervisor job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Connected Customer Supervisor

Floor & Decor Holdings, Inc.

Riverdale, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

211th of 732 rated retailers

Job description

Purpose:
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.
Successful connected customer supervisors are:
  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum Eligibility Requirements:
  • Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
  • High school diploma and/or GED
  • Minimum of (2) years of computer experience in a work environment

Essential Job Functions:
  • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU's
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor's standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and/or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Benefits offered
  • Based on eligibility our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level

Working Conditions (travel & environment)
  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements
  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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