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Ai Support Jobs in Utah (NOW HIRING)

Broccoli AI

AI Tech Support

Lehi, UT · On-site

$70K - $100K/yr

The Role We're hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business. This is a highly technical, customer-facing role for someone who ...

Awardco

Director of Global Support

Lindon, UT · On-site

As we scale globally and bring AI capabilities deeper into the user experience, we're building a faster, smarter, AI-agent-augmented support model, and this leader owns that journey end to end. Just ...

Awardco

Director of Global Support

Lindon, UT · On-site

As we scale globally and bring AI capabilities deeper into the user experience, we're building a faster, smarter, AI-agent-augmented support model, and this leader owns that journey end to end. Just ...

micro1 AI

AI Trainer - Microbiology Expert

Provo, UT · Remote

$70 - $90/hr

No prior experience in AI is required -- your domain knowledge is what matters. Key ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

micro1 AI

AI Training Specialist - Chemistry

Provo, UT · Remote

$70 - $90/hr

Remote micro1 is engaging Chemistry Specialists to participate in a project supporting a leading ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

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Ai Support information

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What is the easiest AI support job to get into?

An entry-level AI support role typically requires basic technical skills, such as familiarity with AI tools, customer service experience, and problem-solving abilities. Positions may involve assisting users with AI applications or troubleshooting, often requiring minimal formal certifications and offering on-the-job training.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What jobs are needed to support AI?

Supporting AI requires roles such as AI engineers, data scientists, machine learning engineers, data annotators, and AI research scientists. These jobs involve developing algorithms, managing large datasets, training models, and ensuring ethical AI deployment, often requiring skills in programming, statistics, and familiarity with AI tools like TensorFlow or PyTorch.

What are the most commonly searched types of Ai Support jobs in Utah?

The most popular types of Ai Support jobs in Utah are:

What are popular job titles related to Ai Support jobs in Utah?

For Ai Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Ai Support jobs in Utah look for?

The top searched job categories for Ai Support jobs in Utah are:

What cities in Utah are hiring for Ai Support jobs?

Cities in Utah with the most Ai Support job openings:

Ai Support jobs near you
Infographic showing various Ai Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

AI Tech Support

Broccoli AI

Lehi, UT • On-site

$70K - $100K/yr

Full-time

Posted 16 days ago

Job description

About Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.
The Role
We're hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You'll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You'll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.
What You'll Do
  • Resolve customer issues across product, workflow, and technical support queues
  • Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
  • Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
  • Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
  • Communicate clearly with customers and internal teams about issues, expectations, and resolutions
  • Help define and improve support processes, documentation, and quality standards as the team grows
  • Support a wide range of customers, from SMB operators to larger enterprise accounts
  • Contribute to a strong customer experience while balancing speed, quality, and technical rigor
What You'll Bring
  • 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
  • Strong troubleshooting instincts and the ability to work through ambiguous technical issues
  • Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
  • Comfort working directly with customers and managing communication throughout issue resolution
  • Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
  • Strong judgment, ownership, and willingness to learn quickly
  • Education is not a major factor; we care more about relevant experience and capability
Nice to Have
  • Experience supporting SaaS products in a ticket-based environment
  • Experience with SQL, JavaScript, APIs, or light scripting
  • Experience in AI, communications, VoIP, or workflow automation products
  • Experience supporting mid-market or enterprise customers
  • Experience working closely with Product and Engineering on escalations and bug reporting
Role Details
  • Location: Lehi, Utah
  • In-office: Hybrid
  • Team fit: We're looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli

Apply