Experience: 1year of high-volume call center experience in a remote, startup environment ... Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability ...
Quick apply
Experience: 1year of high-volume call center experience in a remote, startup environment ... Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability ...
Freshdesk Remote information
What skills and qualifications are needed to thrive as a Freshdesk Remote support agent?
To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.
What is the difference between Freshdesk Remote vs Freshdesk Support Agent?
| Aspect | Freshdesk Remote | Freshdesk Support Agent |
|---|---|---|
| Credentials | Customer support experience, basic technical skills | Customer support experience, technical troubleshooting skills |
| Work Environment | Remote, home-based | Remote or office-based, depending on employer |
| Industry Usage | Customer service, tech support roles | Customer support, technical support roles |
| Common Search Intent | Remote customer support jobs using Freshdesk | Support agent roles using Freshdesk platform |
Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.
What is a Freshdesk Remote?
Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.
How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?
In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
What job categories do people searching Freshdesk Remote jobs in Utah look for? The top searched job categories for Freshdesk Remote jobs in Utah are:
What cities in Utah are hiring for Freshdesk Remote jobs? Cities in Utah with the most Freshdesk Remote job openings:
$15/hr
Full-time
Re-posted 21 days ago
Job description
The Mission: Eliminate Fear
Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.
Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners, we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers.
The Role: The Face of the MissionAs a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.
This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.
How You'll Make an Impact- Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
- Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution."
- Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.
- Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product and process improvements directly to our leadership team.
- Deliver "Delight": Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.
- Experience: 1year of high-volume call center experience in a remote, startup environment.
- Communication: Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.
- Tech-Savvy: Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.
- Empathy: A genuine passion for helping people and a desire to support small business owners.
- Reliability: Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
- World-Class Benefits: 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. This is a rare benefit that ensures your family is as protected as our customers.
- Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
- Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
- Growth Culture: A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.
Starting Base Salary: $15.00 per hour Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.
Our Commitment to DiversityWe are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.
At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.
SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About SimplyInsured
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012