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Help Desk Supervisor Jobs in Virginia (NOW HIRING)

Maximus

Help Desk Lead

The help desk also provides vetting and approval and offers ongoing support for the Medicare ... reports. - Perform supervisory responsibilities including but not limited to the following ...

Hotel Spero

FRONT DESK SUPERVISOR

Suffolk, VA · On-site

$15 - $19.50/hr

In this leadership role, you'll mentor Front Desk Agents, oversee operations, and help create memorable stays for every guest. Overview: The Front Desk Supervisor supervises the operation of the ...

Crestline Hotels & Resorts

Front Desk Supervisor

Suffolk, VA · On-site

$15 - $19.50/hr

In this leadership role, you'll mentor Front Desk Agents, oversee operations, and help create memorable stays for every guest. Overview: The Front Desk Supervisor supervises the operation of the ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Must have experience in a lead or supervisory role overseeing a team providing technical support in ...

Shamin Hotels

FRONT DESK SUPERVISOR

Richmond, VA · On-site

$17.50 - $18.50/hr

Front Desk Supervisor Company: Shamin Hotels Reports To: Front Office Manager, AGM, and General ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

New

White Lodging Services Corp

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Supervisor to support daily hotel front ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk ... help the team adopt and apply them in their daily work. • Apply IT service management (ITSM ...

SHAMIN HOTELS MASTER

FRONT DESK SUPERVISOR

Richmond, VA · On-site

$17.50 - $18.50/hr

Front Desk Supervisor Company: Shamin Hotels Reports To: Front Office Manager, AGM, and General ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

Donohoe Hospitality

Front Desk Supervisor

Arlington, VA · On-site

$19.50 - $25.25/hr

Front Desk Supervisor Position Summary The Front Desk Supervisor is responsible for leading daily ... Follow in-house procedures to help ensure the security of guests and employees. Know hotel ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Virginia

Help Desk Supervisor information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do help desk supervisor jobs pay per year?

As of Aug 6, 2026, the average yearly pay for help desk supervisor in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.
What are popular job titles related to Help Desk Supervisor jobs in Virginia? For Help Desk Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Supervisor jobs in Virginia look for? The top searched job categories for Help Desk Supervisor jobs in Virginia are:
Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Help Desk Analyst

Burke & Herbert Bank & Trust

Alexandria, VA • On-site

$24 - $29/hr

Full-time

Posted 13 days ago

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

147th of 170 rated banks

Job description

CLASSIFICATION: Non-exempt


REPORTS TO: Help Desk Supervisor


DATE: July 22, 2026



JOB DESCRIPTION

Summary/Objective

Responsible for performing problem resolutions to support the bank’s users (user access problems, printer connections, etc.).


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains and disseminates information pertinent to computer matters to appropriate management.
  • Monitors incident call activities to ensure timely and accurate responses with adequate consideration given to relevant concerns.
  • Maintains a competent level of expertise and knowledge of all the requirements of Help Desk issues, including policies and changes affecting the bank’s activities.
  • Provides excellent customer service.
  • Provides technical assistance to the bank’s computer systems.
  • Answers questions, or resolves computer, phone, printer, and network problems for bank users, in person via telephone or from remote location.
  • Provides assistance concerning the use of computer hardware and software including printing,

Software installation, banking applications, email, and operating systems.

  • Installs and update desktops, laptops, networks, and related software.
  • Creates and configures user accounts within Bank and other systems, assigns and/or revokes appropriate permissions, licenses and access levels.
  • Enables user accounts and reset passwords for different banking systems.
  • Troubleshoots all information technology issues, including software, hardware and networking.
  • Configures workstations sessions and user profiles banking platforms.
  • Troubleshoots with bank vendors.
  • Contacts Telecom and Hardware vendors for telephone and printer related issues.
  • Disconnects and re-connect computers to accommodate office and or user moves.
  • Document reported issues within the service desk application and follow up with the customer.
  • Reports any unresolved or critical level problems to higher authority.


Other Duties

  • Perform other duties as assigned.


Skills/Abilities

  • Ability to effectively communicate with end-users, vendors and IT Dept management and personnel.
  • Aptitude, technical ability and willingness to learn technical requirements of Help Desk, network systems, telecommunications and various software applications.
  • Excellent oral communication skills and interpersonal skills.
  • Good writing abilities to clearly detail facts and solutions.
  • Excellent analytical skills to make fast and precise resolutions to network, application and PC issues.
  • Working knowledge of the Bank’s standards and procedures.
  • Strong organizational skills.
  • Ability to prioritize issues and problems.
  • Ability to utilize customer service skills to interact effectively and cooperatively with system and network users and train staff in basic troubleshooting techniques.
  • Ability to work well in pressure situations and meeting deadlines.
  • Ability to work well alone and as a member of a team.
  • Knowledgeable about recent innovations in IT.
  • Examining presenting concerns from multiple angles to select and implement the most suitable solutions

Supervisory Responsibility

This position does not have supervisory responsibilities.


Work Environment

This job operates within a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. This position requires the individual to work some Saturday hours on rotation with other staff members.


Physical Demands

This position requires manual dexterity, and the ability to lift 20-35 pounds of equipment. This position requires bending, stooping or standing as necessary.


Travel

Some travel to and from bank locations may be necessary.

Education and Experience

  • Minimum two years of experience as a Help Desk Analyst or associate's degree in information systems or like degree. Exposure to financial environment a plus.
  • Basic understanding of ITIL methodologies.
  • Experience working with Service Desk ticketing application.
  • Prior experience working with EntraID, Active Directory, Microsoft Office products.

For Applicants located in Alexandria, Virginia (VA): The anticipated salary range for this position is $24.00 - $29.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Virginia represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.


Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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