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Help Desk Supervisor Jobs in Virginia (NOW HIRING)

SHAMIN HOTELS MASTER

FRONT DESK SUPERVISOR

Henrico, VA

$17.50 - $18.75/hr

Front Desk Supervisor Company: Shamin Hotels Reports To: Front Office Manager, AGM, and General ... T eam Up: Be Golden, Collaborate and Help Others Succeed. O wn It: Be a role model, Embrace ...

Donohoe Hospitality

Front Desk Supervisor

Arlington, VA

$19.50 - $25.25/hr

Front Desk Supervisor Position Summary The Front Desk Supervisor is responsible for leading daily ... Follow in-house procedures to help ensure the security of guests and employees. Know hotel ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... years in a supervisory or lead role. * Strong understanding of Tier 1 support operations ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... years in a supervisory or lead role. * Strong understanding of Tier 1 support operations ...

ChenMed

Front Desk Supervisor

Newport News, VA · On-site

$28.83/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes. Give them updates. * Engaging patients and Overall Patient ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... helpdesk experience with direct technical troubleshooting responsibility. * 3+ years of client ...

ChenMed, LLC

Front Desk Supervisor

Newport News, VA · On-site

$15.50 - $20/hr

Helping patients in and out of their vehicles * Opening the door * Checking in on patients who have been waiting longer than 10 minutes. Give them updates. * Engaging patients and Overall Patient ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... helpdesk experience with direct technical troubleshooting responsibility. * 3+ years of client ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... helpdesk experience with direct technical troubleshooting responsibility. * 3+ years of client ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

Directs and supervises Service Desk staff responsible for first-level support, ticket documentation ... helpdesk experience with direct technical troubleshooting responsibility. * 3+ years of client ...

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Showing results 21-40

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Virginia

Help Desk Supervisor information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do help desk supervisor jobs pay per year?

As of Sep 2, 2026, the average yearly pay for help desk supervisor in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are popular job titles related to Help Desk Supervisor jobs in Virginia?

For Help Desk Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Virginia look for?

The top searched job categories for Help Desk Supervisor jobs in Virginia are:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Senior Help Desk Specialist

JCS Solutions LLC

Arlington, VA • On-site

$70K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.
What's in it for you:
  • Join a premier technology firm specializing in innovative solutions.
  • Be part of a collaborative, inclusive, and innovative work culture.
  • Enjoy tremendous growth potential in a high-performing team environment.
  • A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

What you will do:
  • Provide daily supervision and direction to help desk staff
  • Oversee phone and in-person user support operations
  • Manage support for e-mail, directories, and Windows desktop applications
  • Ensure staff serves as first point of contact for troubleshooting
  • Coordinate resolution of hardware/software PC and printer problems

What you will bring:
  • 5 years of experience in help desk operations or IT support
  • CompTIA Security+ or MCSA certification
  • Supervisory and team leadership experience
  • Experience managing help desk staff and operations
  • Knowledge of Windows desktop applications and troubleshooting
  • Strong communication and problem-solving skills

How you will wow us:
  • Prior experience managing help desk operations for DoD, DISA, or DES
  • Active Secret clearance required; Top Secret clearance strongly preferred
  • Ability to work on-site at Arlington, VA
  • CompTIA Security+ or MCSA certification
  • Experience leading teams in defense IT support environments
  • Familiarity with DoD service level agreements and metrics

This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing.
The role may also require the following:
  • Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day)
  • Occasional standing, walking, and moving between work areas or office locations
  • Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
  • Visual ability to read screens, documents, and system outputs with or without corrective lenses
  • Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Washington Post's Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: The careful and responsible management of something entrusted to our care.
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $70,000.00 - $94,000.00
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team willonlycome from @JCSSolutions.com. We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

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