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It Operations Assistant Jobs in Virginia (NOW HIRING)

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

... IT Operations Manager for our existing government client in Alexandria, VA. To join our team of ... Provide leadership, project and activity planning, coordination, and assist with day-to-day ...

INIT MENA

IT Operations Engineer

Chesapeake, VA

The IT Operations Engineer provides informal technical guidance to junior team members and ... Assist in maintaining infrastructure compliance with applicable security standards and internal IT ...

INIT MENA

IT Operations Engineer

Chesapeake, VA · On-site

The IT Operations Engineer provides informal technical guidance to junior team members and ... Assist in maintaining infrastructure compliance with applicable security standards and internal IT ...

Socket.dev

IT Operations Engineer

Mclean, VA · On-site

$107 - $144/hr

... here. IT Engineer, IT Operations Role Overview We are seeking an IT Engineer to join our ... assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and ...

ID.me

IT Operations Engineer

Mclean, VA · On-site

... here. IT Engineer, IT Operations Role Overview We are seeking an IT Engineer to join our ... assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical ...

ID.me

IT Operations Engineer

Mclean, VA · On-site

IT Engineer, IT OperationsRole Overview We are seeking an IT Engineer to join our IT Operations team - the group that keeps the core systems a ~1,000-person company runs on, reliable, secure, and ...

American Systems

IT Operations Manager

Arlington, VA · On-site

$133 - $222/hr

Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical ...

ZipLiens

IT Operations Manager (Hybrid)

Franklin, VA · On-site

$112 - $151/hr

We're hiring an IT Operations Manager to own Zipliens' internal IT and security operations -- a high-trust role at the center of how we protect our systems, our data, and the client relationships ...

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Virginia

It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Virginia?

The most popular types of It Operations jobs in Virginia are:

What are popular job titles related to It Operations Assistant jobs in Virginia?

For It Operations Assistant jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Virginia look for?

The top searched job categories for It Operations Assistant jobs in Virginia are:

What cities in Virginia are hiring for It Operations Assistant jobs?

Cities in Virginia with the most It Operations Assistant job openings:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Information Technology Operations Lead

Alexandria, VA • On-site

Society for Human Resource Management (SHRM)
See more jobs at Society for Human Resource Management (SHRM)external

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Summary
The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective vendor management, sound financial stewardship, and successful execution of technology initiatives. This role partners with business leaders, outsourced service providers, and technology vendors to align technology investments with organizational priorities while driving operational excellence, continuous improvement, and a high-quality end-user experience.
Responsibilities
IT Operations & Service Delivery
  • Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services.
  • Oversee incident, request, and problem management processes, ensuring timely resolution, service level compliance, and continuous improvement.
  • Monitor IT service performance using established metrics, including SLAs, response and resolution times, customer satisfaction, and operational health.
  • Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory.
  • Support enterprise application operations, system integrations, and technology readiness for new implementations.
  • Promote knowledge management, operational documentation, and process improvements that enhance service quality and user experience.

Technology Portfolio & Business Solutions
  • Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources.
  • Partner with business leaders, vendors, and technical teams to manage project timelines, dependencies, testing, deployment, and operational readiness.
  • Identify operational risks, competing priorities, and resource constraints, escalating issues and recommending solutions as appropriate.
  • Promote governance, documentation standards, and consistent operational practices across technology initiatives.

Financial & Vendor Management
  • Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis.
  • Evaluate technology investments, develop business cases, and identify opportunities to optimize technology spending and operational efficiency.
  • Manage relationships with outsourced service providers, consultants, and technology vendors, ensuring contractual obligations, service levels, and organizational expectations are met.
  • Coordinate vendor governance, contract renewals, Statements of Work, licensing, and performance reviews.

Reporting & Continuous Improvement
  • Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key technology metrics.
  • Analyze operational data and recommend improvements that increase efficiency, reliability, automation, and customer satisfaction.
  • Maintain IT governance documentation, policies, operational procedures, and service standards.
  • Foster collaboration across business units to continuously improve technology services and support organizational objectives.

Education & Experience Requirements
Education
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience in lieu of degree.

Experience
  • Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor management, or technology portfolio management.
  • Experience managing relationships with outsourced IT managed service providers, consultants, and technology vendors.
  • Experience overseeing enterprise technology operations, service delivery, or IT portfolio management.
  • Experience managing technology budgets, vendor contracts, and operational planning.
  • Experience supporting enterprise business applications or ERP platforms; NetSuite experience preferred.
  • Experience coordinating cross-functional technology initiatives and working effectively with both technical and business stakeholders.

Certifications - NA
Knowledge, Skills & Abilities
  • Ability to build and maintain effective working relationships with business stakeholders, technology vendors, and outsourced service providers to ensure reliable, high-quality technology services.
  • Comprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and outsourced service delivery models.
  • Knowledge of technology budgeting, financial planning, procurement, software licensing, contract administration, and vendor management.
  • Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners without direct supervisory authority.
  • Strong analytical, organizational, project coordination, and problem-solving skills with the ability to manage multiple priorities and competing deadlines.
  • Excellent written, verbal, and presentation communication skills, including the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze operational and financial data, develop meaningful performance metrics, and recommend technology solutions that improve service delivery, operational efficiency, and business outcomes.
  • Ability to identify operational risks, evaluate technology investments, and develop practical, cost-effective solutions that align with organizational priorities.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, improve decision-making, and increase overall work quality.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

Physical Requirements
This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of hands and fingers for typing, handling documents, and using office equipment.
  • Occasional standing, walking, bending, and reaching.
  • Ability to lift and carry up to 30 pounds as needed.
  • Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment
Hybrid Schedule (3 Days In-Office/2 Days Remote)
This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00-9:00 a.m. and concluding between 5:00-6:00 p.m. local time.
Travel: Occasional 0 - 10%
#LI
The hiring range for this position is $100,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.

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