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Help Desk Supervisor Jobs in Virginia (NOW HIRING)

Wintergreen Resort

Front Desk Guest Service Rep

Nellysford, VA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and helpful, ensuring the best experience for each and every guest. As a Guest Service ... Report all accidents to the Front Desk Supervisor/Manager/Assistant Manager or Director of Lodging ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

... and help improve service desk processes while delivering responsive, professional, and customer ... SUPERVISORY RESPONSIBILITY * None LEVELING GUIDELINES Level Scope and Expectations Service Desk ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Virginia Beach, VA · On-site

$12.50 - $16/hr

If you love helping others and enjoy creating positive moments, you'll fit right in here. The Front ... Potential career paths include Front Desk Supervisor, Front Desk Manager, Front Office Manager ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Charlottesville, VA · On-site

$14.25 - $17.75/hr

  • Medical

  • Retirement

If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Courtyard Charlottesville

Front Desk Agent

Charlottesville, VA · On-site

$14.25 - $17.75/hr

  • Medical

  • Retirement

If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Crestline Hotels and Resorts

Front Desk Agent

Charlottesville, VA · On-site

$14.25 - $17.75/hr

  • Medical

  • Retirement

If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Hotel Spero

FRONT DESK AGENT

Charlottesville, VA · On-site

$14.25 - $17.75/hr

  • Medical

  • Retirement

If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Home - ARETEC

Tier I Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 2 years of experience in an IT help desk or service desk environment. * Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting. * Strong verbal and ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 2 years of experience in an IT help desk or service desk environment. * Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting. * Strong verbal and ...

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Showing results 41-60

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Virginia

Help Desk Supervisor information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do help desk supervisor jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk supervisor in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are popular job titles related to Help Desk Supervisor jobs in Virginia?

For Help Desk Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Virginia look for?

The top searched job categories for Help Desk Supervisor jobs in Virginia are:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Hampton Inn & Suites Reagan National Airport - Front Desk Supervisor

Aimbridge Hospitality

Arlington, VA

$22/hr

Full-time

Re-posted 21 days ago

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

65th of 108 rated hotels

Job description


Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

  • Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
  • Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
  • Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
  • Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

  • High School diploma or equivalent required; college coursework in a related field helpful.
  • At least 2 to 3 years of progressive experience in a hotel or related field required.
  • Previous supervisory experience preferred.
  • Must have a valid drivers license.
  • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Find us in Crystal City off Highway 1. Reagan National Airport is a mile away and we're a five-minute walk from Crystal City Metro Station. Our hotel has a free shuttle to DCA Airport and the Metro. Nearby, youll find several restaurants, and the White House and George Washington University are a 10-minute drive away. Wake up to free breakfast. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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