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Member Support Supervisor Jobs (NOW HIRING)

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Coach and develop Member Support Center Supervisors to become exceptional leaders that align with Excel's Mission and Core Values. * Ensure all staff members are meeting company standards by ...

Clean Team

Support Supervisor

Lansing, MI · On-site

You are hardworking, a gracious team member and able to get down to the nitty-gritty * You are ... our Support Supervisors to: * Oversee the quality of services provided to customers and secure ...

Rocket Carwash

Member Support Specialist

La Vista, NE · On-site

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Life Fitness

Sales Support Supervisor

Rosemont, IL · On-site

$70K - $100K/yr

As a key member of Revenue Operations, you will partner closely with Sales, Finance, Operations ... As our Sales Support Supervisor, you will: People Leadership & Development * Lead, coach, and ...

Rocket Carwash

Member Support Specialist

Temecula, CA · On-site

$16.90/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Life Fitness

Sales Support Supervisor

Rosemont, IL · Hybrid

$62K - $86K/yr

As a key member of Revenue Operations, you will partner closely with Sales, Finance, Operations ... As our Sales Support Supervisor, you will: People Leadership & Development * Lead, coach, and ...

Rocket Carwash

Member Support Specialist

Lincoln, NE

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Altoona, IA

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

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All JobsMember Support Supervisor Jobs

Member Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do member support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for member support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.
What cities are hiring for Member Support Supervisor jobs? Cities with the most Member Support Supervisor job openings:
What states have the most Member Support Supervisor jobs? States with the most job openings for Member Support Supervisor jobs include:
What job categories do people searching Member Support Supervisor jobs look for? The top searched job categories for Member Support Supervisor jobs are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Member Support Supervisor

Member Support Supervisor

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Member Support Supervisor  

Location: Lehi, UT

Employment Type: Full-Time ON-SITE 

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach to it daily, and make sure every member interaction reflects the five-star service our team is known for. If you've led teams in call center previously - and you hold your team to the same bar you hold yourself - we want to talk. 

What You'll Do 

  • Lead and develop a team of employees in a fast-paced, high-volume call environment 
  • Coach daily - specific, consistent feedback that raises performance and builds confidence 
  • Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics 
  • Handle escalated member interactions with composure, professionalism, and clear resolution 
  • Hold the team accountable to schedule adherence, conversion targets, and quality standards 
  • Run team huddles, one-on-ones, and performance reviews with structure and follow-through 
  • Partner with operations and clinic teams to keep workflows smooth and service levels high 
  • Maintain a calm, productive floor culture where standards are high and support is real 

What We're Looking For 

  • Minimum 1 year of experience supervising a call center team 
  • You don't just set expectations - you model them 
  • Proven track record of hitting team performance metrics and holding people accountable with care 
  • Strong verbal communication - clear, direct, and composed under pressure 
  • Comfortable with data: you use numbers to coach, not just to report 
  • You leave every shift with the team better than you found it 

Pay & Benefits 

  • Competitive pay based on experience 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days (15 after year one) + 10 paid holidays 
  • Referral bonuses when you bring great people in 
  • Fast-growing company with real career progression for strong performers 

About Serenity Healthcare 

Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do - and that starts with how we lead. If you've been trained that "good enough" isn't good enough, you'll fit right in here. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

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