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Member Support Supervisor Jobs (NOW HIRING)

Rocket Carwash

Member Support Specialist

Waukee, IA

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

WilmerHale

Deskside Support Supervisor

Washington, DC · On-site

The Supervisor actively leads team member performance, delivers appropriate feedback, participates in recruiting and conducts employee performance appraisals. The Deskside Support Supervisor also ...

Rocket Carwash

Member Support Specialist

Grimes, IA

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Ankeny, IA

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Altoona, IA

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Lincoln, NE

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Temecula, CA · On-site

$16.90/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Roanoke, TX · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Johnston, IA · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Riverside, CA · On-site

$16.90/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

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All JobsMember Support Supervisor Jobs

Member Support Supervisor information

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$22.5K

$67.9K

$121K

How much do member support supervisor jobs pay per year?

As of Jun 5, 2026, the average yearly pay for member support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What cities are hiring for Member Support Supervisor jobs? Cities with the most Member Support Supervisor job openings:
What states have the most Member Support Supervisor jobs? States with the most job openings for Member Support Supervisor jobs include:
What job categories do people searching Member Support Supervisor jobs look for? The top searched job categories for Member Support Supervisor jobs are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Direct Support Supervisor

Smiles Like Yours

Richmond, VA • On-site

Full-time

Posted 17 days ago

Job description

Description:

The Direct Support Supervisor is responsible for coordination and oversight of the daily activities of the Featherstone, Whitepine, Hanover Adult Social Club. Direct Support Manager provides supervision of Direct Support Professionals and provides direct support to members and residents, as needed.

Requirements:

ESSENTIAL FUNCTIONS:

  • Implementing and enforcing the policies and procedures of the Company.
  • Applying first aid, CPR and or Tova, when necessary.
  • Reviewing progress notes to ensure timely completion.
  • Logging Attendance.
  • Monitoring medication management and compliance.
  • Supervising Direct Support Staff.
  • Managing work schedules of assigned location(s).
  • Fielding inquiries from Case Managers, family members, and other involved individuals, document, and escalate as appropriate.
  • Directing and enforcing each program’s general schedule of supports.
  • Greeting and signing in all guests.
  • Opening facility doors on time.
  • Purchasing all activity items and gas.
  • Attending and supervises community outings.
  • Reviewing and completing supervisor actions for serious incident reports and behavior intervention reports.
  • Administering medication, when necessary.
  • Serves as Manager on Duty for assigned week.
  • Performs other related work, as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of the human services field.
  • Organizational skills.
  • Active listening skills.
  • Critical thinking skills.
  • Ability to communicate effectively orally and in writing.
  • Ability to exhibit empathy.
  • Ability to advocate for the needs and rights of others.
  • Ability to exhibit cultural competence.
  • Ability to be patient with individuals/clients and others.


EDUCATION AND EXPERIENCE:

  • High school diploma or G.E.D. required.
  • At least one year of experience of working with individuals with intellectual and development disabilities.
  • At least one year of supervisory experience preferred


OTHER REQUIREMENTS:

  • Must be on time to work, reliable, and dependable.
  • Must be flexible and able to fill in when needed and on short notice.
  • Must possess intermediate computer skills and be able to effectively use Microsoft applications.
  • Preferred candidates are those who are TOVA, CPR, and medication administration certified.
  • Must possess a valid Virginia Driver’s License in good standing.
  • Must undergo and successfully pass a background check.


PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:

  • Must be able to effectively and safely lift and transport individuals via wheelchair and able to lift, squat, bend, stoop, and crouch.
  • May interact with the public, other Company employees, member/residents’ families, and caseworkers/managers.

EVALUATION:

  • Performance will be evaluated on the ability and effectiveness with which the incumbent accomplishes the above responsibilities and associated performance metric indicators.