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Member Support Supervisor Jobs (NOW HIRING)

Rocket Carwash

Member Support Specialist

Omaha, NE · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Lincoln, NE · On-site

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

La Vista, NE · On-site

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

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All JobsMember Support Supervisor Jobs

Member Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do member support supervisor jobs pay per year?

As of Jul 1, 2026, the average yearly pay for member support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.
What cities are hiring for Member Support Supervisor jobs? Cities with the most Member Support Supervisor job openings:
What states have the most Member Support Supervisor jobs? States with the most job openings for Member Support Supervisor jobs include:
What job categories do people searching Member Support Supervisor jobs look for? The top searched job categories for Member Support Supervisor jobs are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 54% Full Time, 18% Part Time, and 23% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Customer Sales Support Supervisor

Customer Sales Support Supervisor

Serenity Mental Health Centers

Irving, TX • On-site

$49K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Customer Sales Support Supervisor  

Location: Las Colinas, TX  

Employment Type: Full-Time, On-Site 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a high-performing team. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your career supervising in call center or sales environments, you'll be comfortable here from day one. No industry-specific background required - we bring you fully up to speed. 

What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build and execute individual development plans for each team member, consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Handle escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a productive pace that doesn't burn people out 
  • Build a culture where accountability is the norm and improvement is always the goal 

What You Need to Bring 

  • At least 2 years of supervisory experience in a call center or sales environment 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments build exactly the instincts this role requires 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 

Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility inside an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company operating across 8 states, supporting a network of over 150 providers and the members they serve. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for supervisors who take it seriously too. If you want to lead a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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