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Member Support Supervisor Jobs (NOW HIRING)

Rocket Carwash

Member Support Specialist

Katy, TX

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Pensacola, FL · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

City of Fairfield

Records Support Supervisor

Fairfield, CA · On-site

$99K - $120K/yr

... Records Support Supervisor to lead a dynamic team responsible for maintaining the integrity ... As a key member of the Police Department's leadership team, you will help shape policies, improve ...

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Phone Support Supervisor Reports to: CEO Department: Service Location: 808 Timberlake Road ... Acts as an effective team member with other employees through cooperation. * JUDGMENT: Makes ...

Smiles Like Yours

Direct Support Supervisor

Richmond, VA · On-site

The Direct Support Supervisor is responsible for coordination and oversight of the daily activities ... May interact with the public, other Company employees, member/residents' families, and caseworkers ...

Rocket Carwash

Member Support Specialist

Omaha, NE · On-site

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Grimes, IA · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Ankeny, IA · On-site

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Rocket Carwash

Member Support Specialist

Roanoke, TX

$14 - $15/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

Inova

Perioperative Support Supervisor

Fairfax, VA

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team ... Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up ...

Rocket Carwash

Member Support Specialist

Omaha, NE · On-site

$15 - $16/hr

Member Support Specialist Rocket Carwash is reaching new heights with an electrifying pace of ... manager or supervisor to maintain operational excellence. * Work as a member of a team in an ...

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All JobsMember Support Supervisor Jobs

Member Support Supervisor information

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$22.5K

$67.9K

$121K

How much do member support supervisor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for member support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a Member Support Supervisor typically balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a Member Support Supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a Member Support Supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.
What cities are hiring for Member Support Supervisor jobs? Cities with the most Member Support Supervisor job openings:
What states have the most Member Support Supervisor jobs? States with the most job openings for Member Support Supervisor jobs include:
What job categories do people searching Member Support Supervisor jobs look for? The top searched job categories for Member Support Supervisor jobs are:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Member Support Specialist

Member Support Specialist

Rocket Carwash

Katy, TX

$14 - $15/hr

Full-time

Posted 16 days ago

Rocket Carwash rating

5.3

Company rating: 5.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

299th of 345 rated vehicle maintenance

Job description

Member Support Specialist

Rocket Carwash is reaching new heights with an electrifying pace of expansion! Breaking into four new states last year marked a pivotal start to an exciting journey with limitless possibilities on the horizon. By joining Rocket Carwash, you'll collaborate with a team that reshapes industry benchmarks. We're not just disrupting the industry; we're setting a new standard. Our exceptional growth is a testament to our team's unwavering dedication. Our success is a result of our people, rooted in relentless energy, positivity, and a customer-centric approach, continuously innovating to set us apart. Experience a realm where the boundaries of personal and professional growth simply do not exist!

At Rocket, we’re not just offering a job – we’re providing an opportunity for personal and professional growth. We’re committed to supporting you as an individual while you gain valuable life experience and develop skills that will benefit your future.

If you’re ready to join a team of passionate individuals, who take pride in greeting guests with a smile, we encourage you to apply for the Member Support Specialist position.

Come be a part of something special amp; invest in yourself today!

Primary Responsibilities:

  • Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
  • Build memorable connections with both current and potential members by checking in on their experience throughout their visit.
  • Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures, paying special attention to hard-to-clean areas and clear hand signals to ensure a smooth and efficient process.
  • Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use.
  • Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
  • Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success
  • Maintain awareness and compliance with all safety regulations and policies.
  • May be asked to perform basic to intermediate-level technology tasks.
  • Perform other duties as assigned by leadership.
  • Treats others with respect and dignity at all times.

We are looking for someone who…

  • Operates with a high level of professionalism and integrity
  • Conveys positivity and leads by example
  • Has excellent communication and interpersonal skills
  • Has the ability to work in a dynamic, fast-paced environment
  • Has an eagerness to learn and adapt to new tasks and responsibilities
  • Is team oriented and dependable
  • Embraces opportunities for learning and growth within the company

Position Requirements:

  • Must be at least 16 years old; students are welcome and encouraged to apply!
  • Individually lift objects off the ground weighing up to 50 pounds
  • Safely work with a team to lift and maneuver items weighing up to 100+ pounds
  • Stand, walk, or sit for long periods of time (up to 8 hours)
  • Mobility to work in areas that require kneeling, crouching, or crawling
  • Ability to work outside in varying weather conditions
  • Be available to work various shifts and holidays, based on the needs of the business

No prior experience? No problem! We provide all the necessary training and tools you need to succeed. If you're excited about joining a team that values growth, learning, and creating exceptional experiences, we'd love to hear from you!

Pay Rate: $14-$15/hr based upon work experience
Company website: https://rocketcarwash.com
Equal Opportunity Employer: Rocket Carwash and its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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