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Customer Service Supervisor Walmart Jobs (NOW HIRING)

Driscoll

Customer Service Supervisor

Mcallen, TX · On-site

The Customer Service Supervisor is responsible for the assisting the Customer Service Manager in the daily management of Call Center operations by providing direct supervision to the Customer Service ...

Waste Connections

Customer Service Supervisor

Jamaica, NY · On-site

$28 - $30/hr

Customer Service Supervisor 📍 Location: Queens, NY 💵 Pay: Starting $28.00-$30.00/hr. (depending on relevant experience) 🕒 Hours: 8 AM - 5 PM 📅 Days: Monday - Friday Why Join Us? Royal ...

Geico

Customer Service Supervisor

Indianapolis, IN · On-site

$64K - $82K/yr

Customer Service Supervisor - Indianapolis, Indiana This role requires on site presence in the Indianapolis, Indiana regional office Salary range: $64,575 - $82,000 At GEICO, our associates are the ...

GEICO

Customer Service Supervisor

Indianapolis, IN · On-site

$64K - $82K/yr

Customer Service Supervisor - Indianapolis, Indiana Salary range: $64,575 - $82,000 At GEICO, our associates are the heart of the company. We're looking for Customer Service Supervisors for our ...

DSV A/S

Customer Service Supervisor

Florence, KY · On-site

Customer Service Supervisor Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is ...

DPDHL

Customer Service Supervisor

Salt Lake City, UT · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

Ollie's

Customer Service Supervisor

Louisville, KY · On-site

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

Ollie's

Customer Service Supervisor

Ellisville, MO

$16 - $17/hr

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

Ollie's

Customer Service Supervisor

Houston, TX · On-site

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

Ollie's

Customer Service Supervisor

Knoxville, TN · On-site

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ...

DHL

Customer Service Supervisor

Salt Lake City, UT · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

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All JobsCustomer Service Supervisor Walmart Jobs

Customer Service Supervisor Walmart information

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$24.5K

$58K

$101K

How much do customer service supervisor walmart jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer service supervisor walmart in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Customer Service Supervisor at Walmart typically support team development and handle challenging customer situations?

As a Customer Service Supervisor at Walmart, you play a key role in coaching associates on best practices, providing ongoing feedback, and facilitating training sessions to strengthen customer service skills. You’ll often step in to resolve escalated customer concerns, using company policies and your judgment to find solutions that balance customer satisfaction with store guidelines. Working closely with store management, you’ll help set team goals, monitor performance, and foster a positive work environment that encourages growth and collaboration.

What does a Customer Service Supervisor do at Walmart?

A Customer Service Supervisor at Walmart oversees the front-end operations, ensuring that customers receive prompt, friendly, and efficient service. They manage a team of cashiers and customer service associates, help resolve customer complaints, process returns, and ensure compliance with company policies. Additionally, they are responsible for training new staff, maintaining a clean and organized work area, and assisting with scheduling. Their role is crucial in creating a positive shopping experience and supporting the store's overall success.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor at Walmart, and why are they important?

To thrive as a Customer Service Supervisor at Walmart, you need strong leadership abilities, customer service experience, and a high school diploma or equivalent. Familiarity with Walmart’s point-of-sale systems, scheduling software, and basic office applications is also important. Excellent communication, conflict resolution, and team-building skills help you motivate staff and create a positive shopping environment. These skills ensure efficient store operations, high customer satisfaction, and effective resolution of issues in a fast-paced retail setting.

What is the difference between Customer Service Supervisor Walmart vs Customer Service Associate Walmart?

AspectCustomer Service Supervisor WalmartCustomer Service Associate Walmart
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises team, manages customer issues, oversees daily operationsAssists customers, processes transactions, maintains store displays
Employer & Industry UsageWalmart retail stores, overseeing customer service teamsWalmart retail stores, front-line customer support

The main difference between a Customer Service Supervisor Walmart and a Customer Service Associate Walmart is the level of responsibility. The supervisor oversees staff and handles complex customer issues, while the associate focuses on assisting customers and processing transactions. Both roles require customer service skills, but the supervisor position involves leadership and management duties.

More about Customer Service Supervisor Walmart jobs
What job categories do people searching Customer Service Supervisor Walmart jobs look for? The top searched job categories for Customer Service Supervisor Walmart jobs are:
Customer Service Supervisor Walmart jobs near you
Infographic showing various Customer Service Supervisor Walmart job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 81% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Supervisor

Driscoll

Mcallen, TX • On-site

Full-time

Posted 21 days ago

Job description

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

The Customer Service Supervisor is responsible for the assisting the Customer Service Manager in the daily management of Call Center operations by providing direct supervision to the Customer Service Representatives (CSRs). The Customer Service Supervisor will assist the Customer Service Manager in ensuring that all staff complies with Health Human Services Commission (HHSC) contractual requirements and URAC standards. The Customer Service Supervisor will also ensure that all performance metrics are within compliance and that staff are
trained to meet HHSC and URAC expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required.

General Duties:

Maintains utmost level of confidentiality at all times.

Adheres to Health System and Health Plan policies and procedures.

Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and
Performs other duties, as requested.
Customer Service Supervisor Responsibilities:
Supervises a team of CSRs to provide an exemplary customer service experience to our Members and Providers by driving a customer centric attitude with clear expectations of quality and performance.
Monitors attendance to ensure that the Call Center is manned at a level consistent with Call Center needs and escalates any concerns to the Manager immediately.
Develops schedules each month to ensure Call Center objectives / metrics are met.
Supervises team to meet specific Inbound Customer Service metrics as set by Management.
Collaborates with Management to increase overall Customer Service quality metrics, by identifying trends, communicating changes, and driving the feedback process.
Oversees a variety of Member and Provider topics related to Managed Care and the STAR, STAR Kids and CHIP Programs.
Is accessible on the floor to assist the staff with any issues that may arise and is the first line for escalation in all Member and Provider matters.
Handles escalated calls and emails regarding a variety of Member and Provider inquiries such as pharmacy, eligibility, claims etc.
Assists with inbound calls by receiving calls at a minimum of four hours per month. Will assist with additional calls as warranted to ensure hotline metrics are met.

Monitors call queue and tracks inbound calls to ensure that inbound calls, calls waiting, abandonment rate are within HHSC hotline metrics.
Ensures timely and accurate updates to all Customer Service resources for use by the CSRs.
Monitors all open CSR workflows to ensure that the workflows are completed timely.
Monitors each CSR weekly for quality assurance and provides them with the results of the evaluation to identify areas for improvement or coaching opportunities.
Provides the Customer Service Manager with required weekly checklists and written performance summary of the team.

EDUCATION AND/OR EXPERIENCE:
Minimum of a High School diploma; or a minimum of two year's progressive experience in a call center or equivalent combination of education and experience.
Minimum of two years in Managed Care and knowledge of STAR/STAR Kids and CHIP insurance programs preferred.
Outstanding communication skills and the ability to understand complex situations to effectively handled customer needs.
Strong knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook

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