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Customer Service Supervisor Walmart Jobs (NOW HIRING)

Concord Servicing

Customer Service Supervisor

Chandler, AZ · On-site

As part of our growing Contact Center in Chandler, AZ , we are seeking a Customer Service Supervisor to lead a team of representatives supporting a large Solar loan originator. This is a fully onsite ...

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Brady

Customer Service Supervisor

Milwaukee, WI · On-site

The Customer Service Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This ...

ISS

Customer Service Supervisor Apply now Job no: 539771 Work type: Full time Location: Gold Coast Categories: Cleaning, Management, Housekeeping ISS IS A PLACE TO BE YOU "Connecting People and Places to ...

Dixon

Customer Service Supervisor

Chestertown, MD · On-site

$60K - $80K/yr

Customer Service Supervisor Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM - 5:00 PM, Monday through Friday Competitive Compensation: $60,000 - $80,000 per year Make the Right ...

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Customer Service Supervisor Walmart information

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$101K

How much do customer service supervisor walmart jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer service supervisor walmart in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Customer Service Supervisor at Walmart typically support team development and handle challenging customer situations?

As a Customer Service Supervisor at Walmart, you play a key role in coaching associates on best practices, providing ongoing feedback, and facilitating training sessions to strengthen customer service skills. You’ll often step in to resolve escalated customer concerns, using company policies and your judgment to find solutions that balance customer satisfaction with store guidelines. Working closely with store management, you’ll help set team goals, monitor performance, and foster a positive work environment that encourages growth and collaboration.

How to become a customer service supervisor?

To become a customer service supervisor, candidates typically need previous experience in customer service roles, strong communication and leadership skills, and often a high school diploma or equivalent. Some employers may prefer or require a college degree or relevant certifications, and advancing may involve gaining supervisory experience and demonstrating problem-solving abilities.

How much do Walmart supervisors make per hour?

Walmart supervisors typically earn between $20 and $30 per hour, depending on experience, location, and store size. The role involves overseeing daily operations, managing staff, and ensuring customer satisfaction, often requiring leadership skills and prior retail experience.

Does Walmart let you pick your schedule?

As a Customer Service Supervisor at Walmart, employees typically have scheduled shifts that are assigned by management. While some locations may offer limited flexibility or shift swapping options, most schedules are set in advance and require adherence. Employees can discuss scheduling preferences with their supervisor, but final schedules are determined by store needs.

What does a Customer Service Supervisor do at Walmart?

A Customer Service Supervisor at Walmart oversees the front-end operations, ensuring that customers receive prompt, friendly, and efficient service. They manage a team of cashiers and customer service associates, help resolve customer complaints, process returns, and ensure compliance with company policies. Additionally, they are responsible for training new staff, maintaining a clean and organized work area, and assisting with scheduling. Their role is crucial in creating a positive shopping experience and supporting the store's overall success.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor at Walmart, and why are they important?

To thrive as a Customer Service Supervisor at Walmart, you need strong leadership abilities, customer service experience, and a high school diploma or equivalent. Familiarity with Walmart’s point-of-sale systems, scheduling software, and basic office applications is also important. Excellent communication, conflict resolution, and team-building skills help you motivate staff and create a positive shopping environment. These skills ensure efficient store operations, high customer satisfaction, and effective resolution of issues in a fast-paced retail setting.

What is the difference between Customer Service Supervisor Walmart vs Customer Service Associate Walmart?

AspectCustomer Service Supervisor WalmartCustomer Service Associate Walmart
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises team, manages customer issues, oversees daily operationsAssists customers, processes transactions, maintains store displays
Employer & Industry UsageWalmart retail stores, overseeing customer service teamsWalmart retail stores, front-line customer support

The main difference between a Customer Service Supervisor Walmart and a Customer Service Associate Walmart is the level of responsibility. The supervisor oversees staff and handles complex customer issues, while the associate focuses on assisting customers and processing transactions. Both roles require customer service skills, but the supervisor position involves leadership and management duties.

What is the highest paid position at Walmart?

At Walmart, the highest paid positions are typically executive roles such as Vice President or Senior Vice President, which oversee multiple departments and strategic initiatives. These roles often require extensive experience, leadership skills, and advanced education, and they can earn salaries in the high six- or seven-figure range including bonuses and stock options.
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What job categories do people searching Customer Service Supervisor Walmart jobs look for? The top searched job categories for Customer Service Supervisor Walmart jobs are:
Customer Service Supervisor Walmart jobs near you
Infographic showing various Customer Service Supervisor Walmart job openings in the United States as of June 2026, with employment types broken down into 5% Locum Tenens, 70% Full Time, 15% Part Time, and 10% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Supervisor

Customer Service Supervisor

Concord Servicing

Chandler, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Be an early applicant

Job description

Concord is a loan servicing fintech company dedicated to delivering exceptional financial solutions to borrowers across the country. As part of our growing Contact Center in Chandler, AZ, we are seeking a Customer Service Supervisor to lead a team of representatives supporting a large Solar loan originator. This is a fully onsite position requiring a high degree of professionalism, security awareness, and a commitment to service excellence in a regulated financial services environment.

Duties and Responsibilities:

  • Supervise, coach, and develop a team of Contact Center representatives handling inbound and outbound calls, including account inquiries, payment processing, and escalations
  • Monitor team performance against key metrics, including call quality, handle time, first call resolution, and customer satisfaction scores; provide regular feedback and performance reviews
  • Ensure strict adherence to data security protocols, compliance standards, and client-specific security requirements as mandated by the Solar loan originator partner
  • Manage daily staffing, scheduling, and workflow to ensure adequate coverage and service level targets are consistently met
  • Handle escalated customer issues and complex loan servicing inquiries with professionalism, applying sound judgment and knowledge of applicable regulations
  • Conduct regular call monitoring, side-by-side coaching, and quality assurance reviews to ensure service delivery meets client and company standards
  • Partner with Training and QA teams to identify knowledge gaps and implement ongoing development programs for team members
  • Collaborate with the Contact Center Manager to report on team performance, surface operational challenges, and contribute to process improvement initiatives
  • Foster a positive, inclusive, and high-accountability team culture that aligns with Concord’s core values and the expectations of a security-conscious financial services environment
  • Manages projects as needed, adapting priorities to meet evolving business needs

Requirements

  • 3–5 years of customer service experience in a contact center environment, with at least 1–2 years in a supervisory or team lead role
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
  • Experience in financial services, loan servicing, fintech, or a similarly regulated industry is strongly preferred
  • Demonstrated ability to lead, motivate, and hold a team accountable in a metrics-driven contact center environment
  • Strong understanding of data privacy, information security best practices, and the ability to enforce high-security protocols required by our client partners
  • Excellent verbal and written communication skills; able to de-escalate difficult interactions and communicate clearly with customers and internal stakeholders alike
  • Proficiency with contact center platforms, CRM systems, and reporting tools; experience with workforce management software is a plus
  • Must be able to work fully onsite at our Chandler, AZ Contact Center

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources