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Customer Service Supervisor Walmart Jobs (NOW HIRING)

Fellers, LLC

Customer Service Supervisor

Southlake, TX · On-site

About the role The Customer Service Supervisor will be responsible for leading the customer service team to ensure the overall success and satisfaction of our customers. You will assist in building ...

NetVendor LLC

Customer Service Supervisor

Tualatin, OR · On-site

About the Role The Customer Service Supervisor leads and develops a team of Customer Service Representatives (CSRs) and collaborates with peer supervisors to drive a high-performing, customer-focused ...

Pro Mach

Customer Service Supervisor

Oconomowoc, WI · Hybrid

Build Your Career as a Customer Service Supervisor in a Growing Company Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here.

Hrsystem

Customer Service Supervisor

Norwalk, CA

$40/hr

Customer Service Supervisor Job Location: Norwalk, CA Job Type:Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the ...

Robert Half

Customer Service Supervisor

Houston, TX · On-site

$70K - $75K/yr

Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate ...

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Customer Service Supervisor Walmart information

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$24.5K

$58K

$101K

How much do customer service supervisor walmart jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer service supervisor walmart in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Customer Service Supervisor at Walmart typically support team development and handle challenging customer situations?

As a Customer Service Supervisor at Walmart, you play a key role in coaching associates on best practices, providing ongoing feedback, and facilitating training sessions to strengthen customer service skills. You’ll often step in to resolve escalated customer concerns, using company policies and your judgment to find solutions that balance customer satisfaction with store guidelines. Working closely with store management, you’ll help set team goals, monitor performance, and foster a positive work environment that encourages growth and collaboration.

What does a Customer Service Supervisor do at Walmart?

A Customer Service Supervisor at Walmart oversees the front-end operations, ensuring that customers receive prompt, friendly, and efficient service. They manage a team of cashiers and customer service associates, help resolve customer complaints, process returns, and ensure compliance with company policies. Additionally, they are responsible for training new staff, maintaining a clean and organized work area, and assisting with scheduling. Their role is crucial in creating a positive shopping experience and supporting the store's overall success.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor at Walmart, and why are they important?

To thrive as a Customer Service Supervisor at Walmart, you need strong leadership abilities, customer service experience, and a high school diploma or equivalent. Familiarity with Walmart’s point-of-sale systems, scheduling software, and basic office applications is also important. Excellent communication, conflict resolution, and team-building skills help you motivate staff and create a positive shopping environment. These skills ensure efficient store operations, high customer satisfaction, and effective resolution of issues in a fast-paced retail setting.

What is the difference between Customer Service Supervisor Walmart vs Customer Service Associate Walmart?

AspectCustomer Service Supervisor WalmartCustomer Service Associate Walmart
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentSupervises team, manages customer issues, oversees daily operationsAssists customers, processes transactions, maintains store displays
Employer & Industry UsageWalmart retail stores, overseeing customer service teamsWalmart retail stores, front-line customer support

The main difference between a Customer Service Supervisor Walmart and a Customer Service Associate Walmart is the level of responsibility. The supervisor oversees staff and handles complex customer issues, while the associate focuses on assisting customers and processing transactions. Both roles require customer service skills, but the supervisor position involves leadership and management duties.

More about Customer Service Supervisor Walmart jobs
What job categories do people searching Customer Service Supervisor Walmart jobs look for? The top searched job categories for Customer Service Supervisor Walmart jobs are:
Customer Service Supervisor Walmart jobs near you
Infographic showing various Customer Service Supervisor Walmart job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 81% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Supervisor

Customer Service Supervisor

Fellers, LLC

Southlake, TX • On-site

Full-time

Posted 5 days ago

Job description

About Fellers, LLC
Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.
Come Join Fellers!
We are looking for an experienced Customer Service Supervisor to join our team!
About the role
The Customer Service Supervisor will be responsible for leading the customer service team to ensure the overall success and satisfaction of our customers. You will assist in building and nurturing customer relationships, driving customer adoption and retention, and maximizing customer lifetime value. Your focus will be on supporting the execution of customer success strategies, implementing best practices, and driving organizational alignment to achieve customer service objectives.
What you'll do
  • Support scheduling and optimize workforce management to meet service level targets and ensure adequate coverage during peak periods
  • Lead, mentor, and supervise a customer service team
  • Provide ongoing coaching and feedback, and conduct performance evaluations
  • Foster Team development through effective coaching, positive motivation, clear communication of objectives and ongoing skills/product training with regular informal and formal feedback sessions
  • Provide guidance and support to team members in managing customer relationships and resolving escalations
  • Assists in successful resolution of escalated customer issues
  • Support the development of team members with a focus on maintaining and building customer relationships
  • Utilize customer service metrics, goals, and key performance indicators (KPIs) to measure and track team and individual performance
  • Assist in identifying opportunities for process improvement and drive initiatives to enhance the customer service function
  • Collaborate with other departments, such as sales, marketing, operations and product, to align customer service efforts with overall company goals, driving employee development and mission alignment
  • Additional responsibilities as assigned

Education and Experience:
  • 5+ years in customer service, contact center experience a plus
  • 2+ years of call center supervisor experience is a must
  • Proven team building experience
  • Strong customer relationship management and communication skills
  • Proven ability to collaborate and influence cross-functional teams
  • Results-oriented with a focus on customer satisfaction and business growth
  • Strong organizational and project management skills
  • Proficient with Microsoft Office Suite

Physical Requirements:
  • Work from office/attend meetings in corporate setting
  • Ability to focus on computer monitors for extended period
  • May work from a seated position for extended periods

Work at Home Requirements:
  • Quiet and professional workplace free from noise (kids, pets, etc.)
  • High speed internet access, wired to employee's residence, with minimum speed of 50 mbps
  • A chair and flat surface or desk to work from

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