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Escalation Jobs (NOW HIRING)

Dexian

Escalation Specialist

Sioux Falls, SD · On-site

Escalations Representative 2 Location: St. Louis MO 63103 & West Des Moines, IA (Hybrid Schedule: 5 days in Office / 5 days remote) Duration: 12 - month (with possibly extension) Pay range: $20- $21

Gong.io

Escalation Manager

Austin, TX

$144K/yr

As our strategic Escalation Manager, you will be the definitive owner and quarterback guiding our most critical, complex upmarket customer crises to resolution. We are scaling rapidly and need a ...

Gong.io

As our strategic Escalation Manager, you will be the definitive owner and quarterback guiding our most critical, complex upmarket customer crises to resolution. We are scaling rapidly and need a ...

Dexian

Escalation Specialist

Chandler, AZ · On-site

$84K - $84K/yr

At least 2 years of customer service experience speaking with escalated calls or upset customers. * Financial services (banking, mortgage, brokerage) or insurance industry experience. * Professional ...

New

Dexian

Escalation Specialist

Sioux Falls, SD · On-site

$21/hr

At least 2 years of customer service experience speaking with escalated calls or upset customers. * Financial services (banking, mortgage, brokerage) or insurance industry experience. * Professional ...

New

Homefield IT

Escalation Technician

Manhattan, NY

The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible ...

Dragon Pharma Labs

Escalation Specialist

Opa Locka, FL · On-site +1

As an Escalation Specialist, you will play a crucial role in addressing customer concerns and ensuring timely resolution of issues. Your efforts will directly impact customer satisfaction and ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible ...

Velocity1

Escalation Engineer

Chattanooga, TN · On-site

Summary/Objectives The Escalation Engineer serves as a tier-3 resource for escalated service issues, as well as the main driver for monitoring and other automated alerting systems. They should ...

TEKsystems

Escalation Analyst

Alpharetta, GA · Hybrid

$20 - $24/hr

Escalation Analyst Location: Alpharetta, GA (Hybrid) Pay Rate: $20-$24/hour Duration: 6-Month Contract-to-Hire About the Opportunity Join a global leader in data analytics, risk management, and ...

New

Level One Personnel

Be Seen First

Escalation Engineer

Bellaire, TX · On-site

$70K - $90K/yr

Escalations Engineer Location: Bellaire, TX (Hybrid options available for the right candidate). Local travel to client sites may be required. Hours: Full-Time Type: Direct Hire: Pay: $70,000 and $95 ...

TEKsystems

Escalation Analyst

Alpharetta, GA · Hybrid

$20 - $24/hr

Escalation Analyst Location: Alpharetta, GA (Hybrid) Pay Rate: $20-$24/hour Duration: 6-Month Contract-to-Hire About the Opportunity Join a global leader in data analytics, risk management, and ...

New

TEKsystems

Escalation Analyst

Alpharetta, GA

$20 - $24/hr

Description We are seeking to add on a skilled Escalations Analyst to work within a Regulatory & Compliance team. • Resolves 15+ tickets/cases daily • Cases come through Salesforce or CFPB portal ...

New

TEKsystems

Escalation Analyst

Alpharetta, GA

$20 - $24/hr

Description We are seeking to add on a skilled Escalations Analyst to work within a Regulatory & Compliance team. • Resolves 15+ tickets/cases daily • Cases come through Salesforce or CFPB portal ...

New

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

The Escalation Specialist position is responsible for providing exceptional service and support to OneMain customers. In the Role Provides exceptional customer service daily. Establish effective ...

ASM Research

Escalation Manager, Junior

The Escalation Manager, Junior supports the structured handling of escalated IT incidents by serving as a coordination point for issues that cannot be resolved at the initial support level. This role ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

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Escalation information

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How much do escalation jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for escalation in the United States is $41.31, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $52.88 per hour, depending on experience, location, and employer.

What does an escalation specialist do?

An escalation specialist handles complex customer issues that cannot be resolved at the initial support level. They analyze problems, coordinate with other teams, and implement solutions to ensure customer satisfaction, often using tools like CRM systems and following company protocols.

What jobs pay 4000 a week without a degree?

In escalation roles, high-paying positions such as senior support managers or technical escalation specialists can pay around $4,000 weekly, especially in industries like IT or telecommunications. These roles often require extensive experience, strong problem-solving skills, and certifications rather than formal degrees, and may involve working in fast-paced environments with technical tools and customer interaction.

How can I make 2000 a week working from home?

Escalation roles often involve handling complex customer issues and require strong communication and problem-solving skills. To earn $2000 weekly, professionals typically need to work full-time hours, have relevant experience, and may benefit from specialized certifications or training in customer service or technical support. Income varies based on the company, industry, and level of expertise.

What are some common challenges faced in an Escalation role, and how are they typically addressed?

Professionals in Escalation roles often deal with complex, high-priority issues that standard support teams are unable to resolve, which can create a fast-paced and high-pressure environment. They regularly engage with upset or frustrated customers, requiring patience and effective communication to de-escalate situations while finding solutions. Collaboration with technical teams and stakeholders is key to resolving underlying problems efficiently. Ongoing training, strong internal resources, and established escalation protocols help Escalation specialists successfully navigate these challenges and maintain excellent customer satisfaction.

What is the 3 month rule for jobs?

In escalation roles, the 3 month rule often refers to a company's policy that employees should be given at least three months to resolve issues or demonstrate performance before considering escalation or further action. It can also relate to probation periods or performance review cycles, which typically last around three months to assess progress and suitability for the role.

What are the key skills and qualifications needed to thrive in the Escalation position, and why are they important?

To excel in an Escalation role, a solid background in customer support, problem-solving, and strong analytical abilities is crucial, often backed by experience in technical troubleshooting or service management. Familiarity with CRM software, ticketing systems like Zendesk or Salesforce, and ITIL certifications can be highly beneficial. Outstanding communication skills, resilience under pressure, and conflict resolution abilities help individuals thrive in this position. These competencies are vital as Escalation professionals handle complex or unresolved customer issues, ensuring swift resolution and high customer satisfaction.

What is an Escalation job?

An Escalation job involves handling complex customer issues that frontline support teams cannot resolve. Escalation specialists or managers analyze problems, provide solutions, and coordinate with different teams to ensure a satisfactory resolution. They often work under high-pressure situations, requiring strong problem-solving and communication skills. The role ensures customer concerns are addressed efficiently while improving internal processes to prevent recurring issues.

More about Escalation jobs
What cities are hiring for Escalation jobs? Cities with the most Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Escalation jobs? States with the most job openings for Escalation jobs include:
What job categories do people searching Escalation jobs look for? The top searched job categories for Escalation jobs are:
Escalation jobs near you
Infographic showing various Escalation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $85,935 per year, or $41.3 per hour.
Escalation Specialist

Escalation Specialist

Dexian

Sioux Falls, SD • On-site

Other

Posted 3 days ago

Job description

Job Title: Escalations Representative 2

Location: St. Louis MO 63103 & West Des Moines, IA (Hybrid Schedule: 5 days in Office / 5 days remote)

Duration: 12 – month (with possibly extension)

Pay range: $20- $21


Job Description :

In this contingent resource assignment, you may: Support Escalations; proactively provide feedback and present ideas for improving or implementing processes and tools with Escalations impact. Perform complex transactional or customer support tasks. Provide support on escalated questions. Interact with client personnel on a wide range of information.


Required Qualifications: 3+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

• Support internal and external customers with inquiries and complaints regarding financial products and services.

• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.

• Perform complex administrative and customer support tasks.

• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

• Respond independently to complaints escalated at the highest level.

• Interact with internal and external customers to resolve their issues.

• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations team.


Required Skills

4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.


Desired Skills

Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day)

Ability to communicate effectively through writing and emails.

Ability to follow Policy + Procedures to execute tasks repetitively.

Pipeline and time management - work on different complaints in different statuses while meeting deadlines.

Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

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