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Flexible Escalation Jobs (NOW HIRING)

ABBTECH

Associate Implementation Specialist

Memphis, TN · On-site

$35 - $45/hr

... as flexible escalation and coordination point. Must have skills: • Basic Network experience • Experience reading Linux logs • Linux cli experience Nice to have skills: • RoCE network ...

Gong.io

As our strategic Escalation Manager, you will be the definitive owner and quarterback guiding our ... Flexible vacation time to promote a healthy work-life blend. * Paid parental leave to support you ...

IP Pathways

Network Escalation Engineer

Columbus, OH · Hybrid

Network Escalation Engineer Department: Advanced Technical Services Location: Columbus, Ohio Job ... We proudly offer flexible and accommodating work schedules to meet your family's needs and ...

INSPYR Solutions

Support Escalation Specialist

Austin, TX · On-site

$18 - $25/hr

Support Escalation Specialist Summary * Own and resolve high-priority escalations related to ... As a national expert in delivering flexible technology and talent solutions, we strategically align ...

TTEC

IVT Research Escalation Specialist

Melbourne, FL · On-site

IVT Research Escalation Specialist Apply now Save jobSaved job IVT Research Escalations Specialist ... Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) Vacation/Sick ...

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How much do flexible escalation jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for flexible escalation in the United States is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $18.27 per hour, depending on experience, location, and employer.

What is a flexible escalation?

A Flexible Escalation role typically refers to a position responsible for managing and resolving complex customer issues that can't be handled by standard support channels. Individuals in this role must quickly assess situations, determine the best course of action, and escalate problems to the appropriate departments or specialists when necessary. This job requires strong communication, problem-solving skills, and adaptability, as tasks can vary widely depending on the issue. Flexibility is key, as the person may need to handle different types of escalations across various teams or time zones.

How does a flexible escalation specialist typically collaborate with other departments to resolve complex customer issues?

Flexible Escalation specialists work closely with various departments such as customer support, technical teams, and management to resolve challenging customer cases. When an issue is escalated, they coordinate cross-functional communication, gather necessary information, and ensure that all parties are aligned on the solution. This role requires strong interpersonal skills and the ability to manage multiple stakeholders to achieve timely and effective resolution. Collaboration is often facilitated through meetings, shared case management systems, and regular updates to ensure transparency and customer satisfaction.

What are the key skills and qualifications needed to thrive as a flexible escalation specialist?

To thrive as a Flexible Escalation Specialist, you need strong problem-solving abilities, customer service experience, and a solid understanding of company policies or product knowledge, typically supported by relevant experience or training. Familiarity with CRM platforms, ticketing systems, and escalation management tools is often required. Excellent communication, emotional intelligence, and resilience help professionals navigate challenging situations with customers and internal teams. These skills ensure that escalated issues are resolved efficiently, maintaining customer satisfaction and upholding the company's reputation.

What is the difference between Flexible Escalation vs Customer Support Specialist?

AspectFlexible EscalationCustomer Support Specialist
Required CredentialsTechnical knowledge, problem-solving skillsCommunication skills, basic technical understanding
Work EnvironmentTechnical teams, customer serviceCustomer service centers, call centers
Employer & Industry UsageIT, telecom, software companiesRetail, tech, service industries
Common Search & ComparisonHandling complex issues, escalation processesCustomer interactions, issue resolution

Flexible Escalation involves managing complex customer issues by escalating them to specialized teams, requiring technical expertise. Customer Support Specialists handle general customer inquiries and basic troubleshooting. While both roles focus on customer satisfaction, Flexible Escalation emphasizes technical problem-solving and escalation procedures, whereas Customer Support Specialists focus on direct customer communication and issue resolution.

What cities are hiring for Flexible Escalation jobs? Cities with the most Flexible Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Flexible Escalation jobs? States with the most job openings for Flexible Escalation jobs include:
Flexible Escalation jobs near you
Infographic showing various Flexible Escalation job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 93% Full Time, 1% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

Associate Implementation Specialist

ABBTECH

Memphis, TN • On-site

$35 - $45/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Location: Memphis, TN- 5 days per week
Associate Implementation Specialist
Candidate must be flexible in working during the weekends and holidays when customer
requires.
- Strong Customer communication skills, both verbal and written
- Ability to work well within an onsite team in a dynamic environment
- Flexible schedule, including ability to support after hours and/or weekend schedules
comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.
Responsibilities:
Ticket management/Tracking
Good problem-solving skills
Great customer service and communication
Ability to work well within a team
Be able to lift 65 pounds
Be able to work while on a ladder
Great attention to detail
Work in a fast-paced environment
• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.
Must have skills:
• Basic Network experience
• Experience reading Linux logs
• Linux cli experience
Nice to have skills:
• RoCE network experience
• Nvidia GPU/NIC experience is a plus
Position Details:
  • Pay Rate / Range:___$35__-__$45.00________________

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.
  • Benefits (Regular, Full Time Employees):
    1. Medical, Dental, and Vision offerings
    2. Weekly Direct Deposit
    3. Paid Holidays and Personal Time Off
    4. 401(k) with match
    5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
    6. Pre-Paid Legal and Employee Assistance Programs
    7. Northwest Federal Credit Union Membership
    8. BB&T @ Work Program

This program requires US Citizenship or Green Card (Lawful Permanent Residents
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
tag#IND1
ABBTECH logo

About ABBTECH

Sourced by ZipRecruiter

ABBTECH is a notable company recognized in the industry of staffing and workforce solutions, located in Sterling, VA, US. Its operations are directed from its official website, abbtech.com. The company was founded in 1992, and since then it's been offering services including staffing services, IT Solutions, and technical services, thus making a significant contribution to the staffing industry. ABBTECH’s mission is to accomplish the staffing goals of its customers while striving for a common success. While the company has got numerous honors, it’s an especially proud achievement for ABBTECH to be the largest woman-owned staffing firm in the US.

Industry

Internet and it

Company size

51 - 200 Employees

Headquarters location

Sterling, VA, US

Year founded

1992

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