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Escalation Coordinator Jobs (NOW HIRING)

StoneEagle

VP Client Relationships

Richardson, TX · On-site

$125K - $161K/yr

Escalation coordination: * Serve as the customer-facing escalation coordinator for relationship-sensitive issues. * Capture the customer's actual problem, business impact, urgency, and desired ...

Waymo

Escalation Manager

Tempe, AZ · On-site

... and coordinating with emergency responders effectively. * Certification in Emergency ... escalation and managing high-distress scenarios. * Prior exposure to the autonomous vehicle or ...

Aiwyn

Customer Escalation Manager

As part of our Customer Support team, the Customer Escalation Manager at Aiwyn is responsible for overseeing, coordinating, and resolving high-impact and complex escalations identified through ...

Waymo

Escalation Manager

Tempe, AZ

... and coordinating with emergency responders effectively. * Certification in Emergency ... escalation and managing high-distress scenarios. * Prior exposure to the autonomous vehicle or ...

SOCOMEC

Local Advanced Support- Engineer

Atlanta, GA · On-site

LAS serves as the primary operational technical escalation coordination layer for field service activities under normal circumstances, helping ensure consistent technical support, escalation ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

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Escalation Coordinator information

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$27K

$57.9K

$101.5K

How much do escalation coordinator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for escalation coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

How does an escalation coordinator typically collaborate with cross-functional teams to resolve complex issues?

An Escalation Coordinator acts as a liaison between customers, technical support, and internal departments such as engineering, product management, and customer success. When a complex issue is escalated, the coordinator gathers relevant information and brings together the right stakeholders to facilitate a swift resolution. This often involves organizing meetings, tracking progress, and ensuring clear communication among all parties. Effective collaboration skills are critical, as the coordinator must balance customer needs with internal resources and priorities to achieve the best possible outcomes.

What is the difference between Escalation Coordinator vs Customer Service Representative?

AspectEscalation CoordinatorCustomer Service Representative
CredentialsTypically requires communication, problem-solving, and conflict resolution skills; certifications varyRequires communication skills; often high school diploma or equivalent
Work EnvironmentCorporate offices, call centers, technical support teamsRetail stores, call centers, online support
Industry UsageIT, telecommunications, tech support, service industriesRetail, telecom, hospitality, general customer support
Search/Comparison IntentUnderstanding escalation processes, handling complex issuesGeneral customer inquiries, issue resolution

The main difference is that Escalation Coordinators handle complex or unresolved customer issues, often requiring specialized skills and knowledge, while Customer Service Representatives manage routine inquiries and support. Escalation Coordinators focus on resolving escalated problems to ensure customer satisfaction, whereas Customer Service Representatives provide frontline support for general questions.

What are the key skills and qualifications needed to thrive as an escalation coordinator?

To thrive as an Escalation Coordinator, you need strong problem-solving abilities, attention to detail, and experience in customer service or technical support, often supported by a relevant degree or equivalent experience. Familiarity with case management systems, CRM platforms, and ticketing tools like Salesforce or Zendesk is typically required. Excellent communication, conflict resolution, and organizational skills help you effectively manage challenging situations and collaborate with multiple stakeholders. These skills are crucial for quickly resolving complex issues, maintaining customer satisfaction, and ensuring seamless coordination across teams.

What is an escalation coordinator?

Escalation Coordinators are professionals responsible for managing and resolving complex customer issues that cannot be solved at the initial support level. They act as a bridge between customers, support teams, and other departments to ensure timely and effective resolution of escalated cases. Their main duties include tracking escalations, coordinating with relevant teams, communicating updates to customers, and ensuring high customer satisfaction. Escalation Coordinators often work in industries like IT, telecommunications, and customer service where rapid issue resolution is critical.
More about Escalation Coordinator jobs
What cities are hiring for Escalation Coordinator jobs? Cities with the most Escalation Coordinator job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Escalation Coordinator jobs? States with the most job openings for Escalation Coordinator jobs include:
What job categories do people searching Escalation Coordinator jobs look for? The top searched job categories for Escalation Coordinator jobs are:
Escalation Coordinator jobs near you
Infographic showing various Escalation Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Escalations Coordinator

Global Lending Services

Greenville, SC • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be an Escalations Coordinator with GLS?
The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.
How will you drive value within the organization as an Escalations Coordinator?
  • Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues
  • Take ownership of customer-related issues escalated by front line associates and see them to completion
  • Quickly build rapport with customers to win their trust in the resolution of their issues
  • Play a vital role in educating and effectively explaining to customers the details of their auto loan
  • Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
  • Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
  • Provide real-time assistance to front line associates on calls
  • Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
  • Provide feedback on escalated trends impacting customer experience
  • Facilitate delivery of training of any system enhancements or strategies to improve customer experience
  • Maintain electronic records and files that support work performed and results
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
  • Perform additional assignments and special projects as required by the needs of the company or as directed by management

What should you already know to be successful in this role as an Escalations Coordinator?
  • High school diploma or equivalent required
  • Minimum of one-year customer service experience required; customer service experience in the consumer finance industry preferred
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information. Team player that can adapt in a fast paced and changing environment
  • Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
  • Excellent critical thinking, problem solving, and decision-making skills
  • Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

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