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Escalation Coordinator Jobs (NOW HIRING)

SOCOMEC

Local Advanced Support- Engineer

Suwanee, GA · On-site

LAS serves as the primary operational technical escalation coordination layer for field service activities under normal circumstances, helping ensure consistent technical support, escalation ...

ChartSpan

RN Escalation

$65K/yr

The RN Escalation nurse serves as the senior clinical escalation resource for care management (CCM ... Excellent communication skills for coordinating with providers, patients, and internal clinical ...

ChartSpan

RN Escalation

$65K/yr

The RN Escalation nurse serves as the senior clinical escalation resource for care management (CCM ... Excellent communication skills for coordinating with providers, patients, and internal clinical ...

ASM Research

Escalation Manager, Junior

The Escalation Manager, Junior supports the structured handling of escalated IT incidents by serving as a coordination point for issues that cannot be resolved at the initial support level. This role ...

ChartSpan

LPN Escalation

$21.50/hr

Strong communication skills for coordinating with providers' offices and the RN Escalation team. * Eagerness to assist fellow co-workers and contribute to team success. * Work Environment: * This ...

MRI

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Business Analyst Tier 2 (Escalation)

Tallahassee, FL · Remote

To meet these deadlines, Sun Life is building a Tiger Team responsible for coordinating with ... This Level 2 Escalation role is the senior Tiger Team resource--responsible for oversight, issue ...

MRI

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Business Analyst Tier 2 (Escalation)

Atlanta, GA · Remote

$35 - $40/hr

To meet these deadlines, Sun Life is building a Tiger Team responsible for coordinating with ... This Level 2 Escalation role is the senior Tiger Team resource--responsible for oversight, issue ...

Aerotek

Logistics Coordinator

Los Lunas, NM · On-site

$18.75 - $24.75/hr

This role handles customer inquiries and escalations, coordinates inbound and outbound activities, and helps ensure inventory levels meet expectations and key performance indicators. The position ...

Island

Escalation Engineer - Dallas

Coppell, TX · On-site +1

$76K - $102K/yr

What You'll Do As an Escalation Engineer, you'll join our growing global Escalation team that sits ... Incident Response & Coordination: You'll occasionally join high-impact production incidents ...

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Escalation Coordinator information

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$27K

$57.9K

$101.5K

How much do escalation coordinator jobs pay per year?

As of Sep 2, 2026, the average yearly pay for escalation coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What is an escalation coordinator?

Escalation Coordinators are professionals responsible for managing and resolving complex customer issues that cannot be solved at the initial support level. They act as a bridge between customers, support teams, and other departments to ensure timely and effective resolution of escalated cases. Their main duties include tracking escalations, coordinating with relevant teams, communicating updates to customers, and ensuring high customer satisfaction. Escalation Coordinators often work in industries like IT, telecommunications, and customer service where rapid issue resolution is critical.

What are the key skills and qualifications needed to thrive as an escalation coordinator?

To thrive as an Escalation Coordinator, you need strong problem-solving abilities, attention to detail, and experience in customer service or technical support, often supported by a relevant degree or equivalent experience. Familiarity with case management systems, CRM platforms, and ticketing tools like Salesforce or Zendesk is typically required. Excellent communication, conflict resolution, and organizational skills help you effectively manage challenging situations and collaborate with multiple stakeholders. These skills are crucial for quickly resolving complex issues, maintaining customer satisfaction, and ensuring seamless coordination across teams.

How does an escalation coordinator typically collaborate with cross-functional teams to resolve complex issues?

An Escalation Coordinator acts as a liaison between customers, technical support, and internal departments such as engineering, product management, and customer success. When a complex issue is escalated, the coordinator gathers relevant information and brings together the right stakeholders to facilitate a swift resolution. This often involves organizing meetings, tracking progress, and ensuring clear communication among all parties. Effective collaboration skills are critical, as the coordinator must balance customer needs with internal resources and priorities to achieve the best possible outcomes.

What is the difference between Escalation Coordinator vs Customer Service Representative?

AspectEscalation CoordinatorCustomer Service Representative
CredentialsTypically requires communication, problem-solving, and conflict resolution skills; certifications varyRequires communication skills; often high school diploma or equivalent
Work EnvironmentCorporate offices, call centers, technical support teamsRetail stores, call centers, online support
Industry UsageIT, telecommunications, tech support, service industriesRetail, telecom, hospitality, general customer support
Search/Comparison IntentUnderstanding escalation processes, handling complex issuesGeneral customer inquiries, issue resolution

The main difference is that Escalation Coordinators handle complex or unresolved customer issues, often requiring specialized skills and knowledge, while Customer Service Representatives manage routine inquiries and support. Escalation Coordinators focus on resolving escalated problems to ensure customer satisfaction, whereas Customer Service Representatives provide frontline support for general questions.

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Escalation Coordinator jobs near you
Infographic showing various Escalation Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Help Desk Lead

American Operations Corporation

Montgomery, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.
This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.
Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly
Requirements
Must possess DoD Secret Clearance.
Technical Skills
• ITSM/ticketing systems
• Incident management
• Escalation coordination
• Operational reporting
• Help Desk governance
• Agile sustainment integration
Certifications
Preferred:
• ITIL Foundation
• Security+
Experience
• 7+ years Help Desk management.
• Experience supporting enterprise operational systems.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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