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Remote Escalation Jobs (NOW HIRING)

ChartSpan

RN Escalation

$65K/yr

CCM and Remote Patient Monitoring (RPM) programs focus on patients who have multiple (two or more ... The RN Escalation nurse serves as the senior clinical escalation resource for care management (CCM ...

ChartSpan

RN Escalation

$65K/yr

CCM and Remote Patient Monitoring (RPM) programs focus on patients who have multiple (two or more ... The RN Escalation nurse serves as the senior clinical escalation resource for care management (CCM ...

ChartSpan

LPN Escalation

$21.50/hr

CCM and Remote Patient Monitoring (RPM) programs focus on patients who have multiple (two or more ... The LPN Escalation nurse serves as an escalation point for the care management (CCM) and Remote ...

Twilio

Staff, Escalation Manager

Our dedication to remote-first work, and strong culture of connection and global inclusion means ... The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

The Escalation Technician role with Homefield IT is one of the lead technical members of the team ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Zoom Video Communications, Inc.

Escalation Engineer

$225K/yr

As a Service Engineer, you will serve as a critical escalation point, partnering with Support ... The work style of each role, Hybrid, Remote, or In-Person is indicated in the /posting. Benefits As ...

Twilio

Staff, Escalation Manager

The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive ... Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY ...

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NV · Remote

$83K - $104K/yr

Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed. * Assist site techs and analyze data to determine and address root cause issues.

ZEISS

Global Technical Escalation Engineer

This job can be Fully Remote, Anywhere USA. Salary rate based on location. SF Bay Area: $49.00 ... Address escalations on-site at domestic and international customer locations when necessary.

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

This job can be Fully Remote, Anywhere USA. Salary rate based on location. SF Bay Area: $49.00 ... Address escalations on-site at domestic and international customer locations when necessary.

Pitney Bowes

Area Technical Specialist (Hybrid in US)

GA · Remote

$83K - $104K/yr

Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed. * Assist site techs and analyze data to determine and address root cause issues.

Pitney Bowes

Area Technical Specialist (Hybrid in US)

IL · Remote

$83K - $104K/yr

Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed. * Assist site techs and analyze data to determine and address root cause issues.

Pitney Bowes

Area Technical Specialist (Hybrid in US)

NC · Remote

$83K - $104K/yr

Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed. * Assist site techs and analyze data to determine and address root cause issues.

Pitney Bowes

Area Technical Specialist (Hybrid in US)

TX · Remote

$83K - $104K/yr

Provide hands-on technical training, Remote escalation support and emergency on-site technical support as needed. * Assist site techs and analyze data to determine and address root cause issues.

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How much do remote escalation jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote escalation in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

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Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $36,314 per year, or $17.5 per hour.

RN Escalation

ChartSpan

Remote

$65K/yr

Other

Re-posted 18 days ago

Job description

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM and Remote Patient Monitoring (RPM) programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least 12 months or more. We provide an essential service that helps providers stay in touch with and meet their patients' healthcare needs in between office visits.
Position Overview:
The RN Escalation nurse serves as the senior clinical escalation resource for care management (CCM) and Remote Patient Monitoring (RPM) patient populations, assessing complex or urgent concerns escalated from the LPN Escalation team, inbound/outbound teams, and RPM device alerts.
Schedule:
This role is available on 1st shift, 2nd shift, and weekend schedules. Candidates will be assigned to a specific shift schedule upon hire, and coverage across shifts and weekends ensures continuous escalation support for patients.
This is a full-time, full-benefits remote role. All necessary equipment will be provided.

  • Responsibilities
  • Serve as the RN-level escalation resource for care management (CCM) and remote patient monitoring (RPM) patient populations.
  • Assess escalated patient concerns and RPM out-of-range readings/alerts, applying independent clinical judgment to determine urgency and appropriate intervention.
  • Conduct direct outreach to patients for urgent or complex clinical concerns identified through escalation or RPM monitoring.
  • Determine when a situation requires provider notification, emergency services referral, or immediate intervention, and act swiftly.
  • Communicate directly with ordering providers, specialists, and care teams to coordinate resolution of escalated concerns.
  • Provide clinical oversight and guidance to the LPN Escalation team on complex cases within RN scope of practice.
  • Thoroughly document all assessments, communications, and interventions in compliance with clinical and regulatory standards.
  • Identify trends in escalations or RPM alerts that may indicate the need for care plan revisions.
  • Maintain composure and sound decision-making during high-acuity or time-sensitive situations.
  • Provide consistent coverage according to assigned shift (1st shift, 2nd shift, or weekend).
Requirements
Requirements
Qualifications:
  • Current active, compact RN license.
  • Prior triage, telehealth, ED, urgent care, or similar experience preferred.
  • Strong independent clinical judgment and comfort making autonomous decisions in a fast-paced remote environment.
  • Excellent communication skills for coordinating with providers, patients, and internal clinical teams.
  • Ability to remain composed and effective during high-acuity or time-sensitive situations.
  • Willingness and flexibility to work an assigned shift, including 2nd shift or weekend coverage as needed.
  • Eagerness to assist fellow co-workers and contribute to team success.
Work Environment:
  • This position is fully remote. Equipment is provided.
  • This position operates in a professional office environment.
  • This position routinely uses standard office equipment such as computers and phones.
  • Scheduled hours may include evening or weekend coverage, depending on assigned shift.
  • Required Education:
  • RN degree (ADN or BSN) from an accredited nursing program.
  • Join us in our commitment to delivering outstanding patient care and making a meaningful impact in healthcare!

Salary Description
$65,000 a year

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