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Remote Escalation Jobs (NOW HIRING)

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

The Escalation Technician role with Homefield IT is one of the lead technical members of the team ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Palmetto Corp

Customer Billing Escalation Specialist

$17.50 - $23/hr

Customer Billing Escalation Specialist Remote - Philippines Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers ...

Momentum Solar

Escalations Agent

$19.25 - $25.50/hr

... escalation process. • Draft and manage responses for Better Business Bureau (BBB) complaints ... Remote Work Opportunity

New

WOW Remote Teams

Senior Customer Success Manager

Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... Serve as the escalation point for complex or high-impact customer cases * Design, document, and ...

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How much do remote escalation jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote escalation in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What are Remote Escalation jobs?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Remote Escalation Specialist, and why are they important?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a Remote Escalation specialist typically collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

More about Remote Escalation jobs
What cities are hiring for Remote Escalation jobs? Cities with the most Remote Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Remote Escalation jobs? States with the most job openings for Remote Escalation jobs include:
What job categories do people searching Remote Escalation jobs look for? The top searched job categories for Remote Escalation jobs are:
Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Temporary. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $36,314 per year, or $17.5 per hour.
Claims Escalation Specialist / Remote

Claims Escalation Specialist / Remote

Amerita

Englewood, CO • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Our Company
Amerita
Overview
Reporting to the Reimbursement Compliance Project Manager of the RCM Team, the Claims Escalation Specialist/Team oversees stakeholder and executive relationships by providing responses to escalated payer issues identified by our Regulators, RCM Specialist and Executives. The Specialist will ensure the department maximizes tracking, performance, and responses associated with claim escalations and payer issues to lower the risk for customer dissatisfaction and overall AR impact. The Specialist will aid in proactive communications to key stakeholders internally and externally. This role is expected to provide organized tracking expertise as well as build internal and external relationships to deliver on process and performance improvements.
What We Offer:
  • DailyPay
  • Flexible Schedules
  • Competitive Pay with Shift Differentials
  • Health, Dental, Vision, and Life Insurance
  • Company-Paid Disability Insurance
  • Tuition Assistance & Reimbursement
  • Employee Discount Program
  • 401k Plan
  • Paid Time Off
  • Non-Retail, Closed-Door Environment

Responsibilities
  • Creates, manages, and maintains project escalation reporting to both internal /external stakeholders and regulatory agencies
  • Delivers user-friendly reimbursement solutions that will drive accuracy and standardization
  • Maintains a process of proactive communication to customers external and internal stakeholders on receipt of project escalation, expected response time, and final resolution as required
  • Provides analysis on root cause issues, support initiatives and process improvements
  • Assists in creating and building Standard Operating Procedures/ Amerita Best Practices and training plan(s) to ensure sustainability and control compliance
  • Supports and attends regulatory discussions as required
  • Develops and maintains relationships with internal/external stakeholders and regulatory external stakeholders
  • Investigates, analyzes, resolves, and responds to escalated complaints filed by internal and external customers, Stakeholders, Executives, state and local government officials, commissions, regulators, elected officials, Media, Small Claims and Better Business Bureau
  • Promotes and implements procedural best practice through structured quality assurance across all the team(s) to ensure all working practices are compliant with medical policies and regulatory requirements
  • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service

Qualifications
  • Associates Degree in Accounting, Business, or Finance is a plus
  • Home infusion experience is a plus
  • Exposure to CMS/Industry Standard regulatory requirements
  • Three years of experience, or an equivalent combination of education and experience on a year-for-year basis, is required.
  • A demonstrated ability to guide and manage cross-functional and team projects, absorb information, develop creative/practical solutions, and achieve desired results in an operational environment is required.
  • Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously
  • Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.
  • Knowledge and understanding of Medicare, Medicaid, and Commercial policies, processes, systems, pricelists, general practices and how to apply them effectively
  • Knowledge and understanding of customer systems within a regulated environment

About our Line of Business
Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.
Additional Job Information
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Salary Range
USD $21.00 - $26.00 / Hour

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