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Remote Escalation Jobs in Florida (NOW HIRING)

YO AI Labs

Clinicia Expert - Remote

Miami, FL · Remote

$150 - $200/hr

Clinician Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

New

YO AI Labs

Oncology Expert - Remote

Miami, FL · Remote

$150 - $200/hr

Oncology Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

New

YO AI Labs

Hematology Expert - Remote

Miami, FL · Remote

$150 - $200/hr

Hematology Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

New

Belle, LLC

Nurse Practitioner: Remote Urgent Care

Tampa, FL · Remote

$104K - $144K/yr

This role focuses on responding to urgent clinical escalations from our nursing team, with the ... This is a fully remote position supporting a fast-growing, mission-driven organization dedicated to ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · On-site +1

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... and de-escalation skills - Demonstrates ownership to resolve challenging customer issues ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · Remote

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... D emonstrates conflict resolution, negotiation, and de-escalation skills * D emonstrates ownership ...

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Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Florida? The most popular types of Escalation jobs in Florida are:
What are popular job titles related to Remote Escalation jobs in Florida? For Remote Escalation jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Escalation jobs in Florida look for? The top searched job categories for Remote Escalation jobs in Florida are:
What cities in Florida are hiring for Remote Escalation jobs? Cities in Florida with the most Remote Escalation job openings:
Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Assistant Operations/Pipeline Manager- 100% Remote

National Mortgage Staffing

Tampa, FL • Remote

$75K - $85K/yr

Full-time

Medical, PTO

Posted 27 days ago

Job description

Position: Assistant Operations Manager
Location: Fully Remote
Work Model: Fully Remote, equipment provided
Compensation: $75,000–$85,000 base salary
Bonus: Performance bonuses based on team KPIs
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST, with occasional Saturday rotation
Benefits: Health insurance, PTO, equipment provided, professional development reimbursements

Overview

A high-performing mortgage team is hiring a fully remote Assistant Operations Manager to support increased loan volume and pipeline complexity. This role will assist the Operations Manager in overseeing daily processing operations, supervising processors and junior processors, managing pipeline movement, enforcing compliance deadlines, handling escalations, and improving operational accountability.

This is a strong fit for someone with mortgage operations, processing, or underwriting experience who understands the broker channel, can coach processing staff, and is comfortable working in a fast-paced, tech-forward environment. The team uses AI-powered operations tools, Monday.com, Slack, ARIVE, and automated workflows to support pipeline management, compliance monitoring, client communication, and team performance.

Responsibilities

• Assist the Operations Manager in overseeing daily loan processing operations
• Monitor pipeline flow, processing turn times, submission readiness, and file movement through underwriting and closing
• Supervise and coach processors and junior processors
• Conduct daily check-ins, balance workloads, and support team accountability
• Review submissions for quality control and readiness
• Enforce TRID timelines, lock expirations, CD approvals, closing date coordination, and regulatory deadlines
• Handle escalations involving stuck files, lender issues, missing conditions, client/realtor complaints, and other file-level issues
• Drive issue resolution before escalations become larger problems
• Coordinate file handoffs from sales to processing
• Work with LOAs/Pre-Approval Specialists to ensure smooth transitions into processing
• Manage lender submissions, underwriting follow-ups, and condition responses
• Monitor and report on KPIs, including submission readiness, condition clearing rates, turn times, pull-through rates, and client satisfaction
• Identify bottlenecks and recommend process improvements
• Communicate clearly with processors, LOAs, lenders, clients, and leadership
• Use ARIVE, Monday.com, Slack, RingCentral, HeyMarket, Microsoft Office/Google Workspace, and related operations tools
• Support a fully remote, distributed mortgage operations team

Qualifications

• 2–4+ years of mortgage operations, processing, or underwriting experience
• Strong knowledge of Conventional, FHA, VA, and USDA loan programs
• Experience managing, mentoring, coaching, or informally leading a processing team
• Solid understanding of TRID/RESPA compliance and disclosure timelines
• Broker channel or wholesale lending experience preferred
• Proficiency with loan origination systems
• ARIVE experience strongly preferred
• Experience with Monday.com, Slack, RingCentral, HeyMarket, Microsoft Office/Google Workspace, and Loan Sifter preferred
• Encompass, BytePro, or other LOS experience a plus
• Strong organizational skills and ability to track multiple files and deadlines
• Strong communication skills with processors, LOAs, lenders, clients, and leadership
• Ability to identify bottlenecks and resolve issues proactively
• Detail-oriented with a compliance-first mindset
• Comfortable working in a fast-paced, high-accountability remote environment
• Strong written communication skills
• Comfortable with AI tools, automated workflows, and tech-forward operations systems
• Ability to work Monday–Friday, 8:00 AM–5:00 PM CST, with occasional Saturday rotation

National Mortgage Staffing logo

About National Mortgage Staffing

Sourced by ZipRecruiter

We recruit exceptional candidates for many of the nation's top mortgage companies. National Mortgage Staffing is unique as we ONLY staff in the Mortgage Industry. We have widespread knowledge of all positions in this niche industry. Once assigned to a recruiter you will work with that recruiter for all of your open positions. At National Mortgage Staffing, we have one point of contact for all of your recruiting needs. Each Recruiting Specialist is assigned to a specific job division. This recruiter will have an extensive background in the position you are looking to fill. Whether it is Operations or Sales, we have a Recruiting Specialist that will fit your needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fort Myers, FL, US

Year founded

2010

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