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Escalation Manager Jobs in Florida (NOW HIRING)

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality ... Monitor the remote monitoring and management system alerts and notifications and respond ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Monitor the remote monitoring and management system alerts and notifications and respond ...

Kaseya Careers

Customer Success Manager

Orlando, FL

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

L7 Solutions, a leader in IT and cybersecurity, is seeking an experienced IT Support Escalation to ... VPN, Terminal Services, and Citrix. • Monitor the remote monitoring and management system alerts ...

247Hire

Manager, Finance Transformation

Orlando, FL · On-site

$90 - $120/hr

Follow-ups and escalations * Support preparation of executive and operating committee materials, including summaries, trackers, and talking points. Issue Resolution & Escalation Management

Kaseya

Customer Success Manager

Orlando, FL · On-site

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

Stellar IT Group

Product Manager - Theme Park

Miami, FL · On-site

Provide strong decision-making and escalation management across development phases * Manage and coordinate with external vendors and cross-functional teams Requirements: * 3-5 years of experience in ...

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Escalation Manager information

See Florida salary details

$18.3K

$44.5K

$86.7K

How much do escalation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for escalation manager in Florida is $44,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Florida?

The most popular types of Escalation jobs in Florida are:

What are popular job titles related to Escalation Manager jobs in Florida?

For Escalation Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Florida look for?

The top searched job categories for Escalation Manager jobs in Florida are:

What cities in Florida are hiring for Escalation Manager jobs?

Cities in Florida with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,483 per year, or $21.4 per hour.

Escalation Specialist

Dragon Pharma Labs

Opa Locka, FL • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Description

Dragon Pharma Labs is on the lookout for an enthusiastic Escalation Specialist to join our dedicated team remotely. This full-time position based in Opa-locka offers a unique opportunity to contribute to the health and fitness industry by ensuring exceptional customer service and support.

As an Escalation Specialist, you will play a crucial role in addressing customer concerns and ensuring timely resolution of issues. Your efforts will directly impact customer satisfaction and retention, as you collaborate with various teams to enhance our service delivery. This is an exciting entry-level position perfect for individuals passionate about helping others and eager to grow within a dynamic company.

We offer a competitive salary and a supportive work environment that encourages professional development and career growth within the health and fitness industry.

Responsibilities
  • Act as the main point of contact for escalated customer inquiries
  • Investigate and resolve customer issues in a timely manner
  • Collaborate with internal teams to address complex issues
  • Provide feedback to management on recurring issues and potential improvements
  • Assist in developing training materials for customer service teams
  • Stay updated on company products and services to provide accurate information
Requirements
  • High school diploma or equivalent; relevant coursework is a plus
  • Strong verbal and written communication skills
  • Ability to empathize with customers and address their concerns
  • Excellent problem-solving abilities
  • Strong attention to detail and organizational skills
  • Basic knowledge of customer service principles
  • Willingness to learn and adapt in a fast-paced environment