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Remote Escalation Jobs Near Me

First American

WI Commercial Searcher (Remote)

Delaware, OH · On-site +1

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Maven LLC

IT Field Technician

Columbus, OH · On-site

Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary * Performing preventative maintenance services through field visits and remote access

Maven LLC

IT Field Technician

Columbus, OH · On-site

Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary * Performing preventative maintenance services through field visits and remote access

Maven LLC

Sr. Systems Engineer

Columbus, OH · On-site

$100K - $138K/yr

Administration and maintenance of the remote monitoring solution, CW Automate * Respond to client support request ticket escalations * Handling escalated server, network and desktop related issues ...

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As of Aug 26, 2026, the average hourly pay for remote escalation in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

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A map of the United States highlighting the number of Remote Escalation job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Escalation job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Certified Peer Support Supervisor (Remote) - Federal Reentry Program - Columbus, OH

CLFC Healthcare and Communications

Columbus, OH • Remote

$55 - $62/hr

Contractor

Posted 14 days ago

Job description

Certified Peer Support Supervisor - Fully Remote (Nationwide)

CLF Consultants LLC (CLFC Healthcare and Communications) seeks a certified peer support supervisor to lead and support a nationwide team of virtual certified peer support specialists serving a federal community reentry program supporting the U.S. Department of Justice, Federal Bureau of Prisons, Community Treatment Services. This is a fully remote, non-clinical peer supervision role. All services are delivered virtually by telephone and secure video.

Why this opportunity stands out: Fully remote nationwide; flexible, self-set schedule; federal reentry mission; agency secure delivery platform; non-clinical supervision; potential multi-year engagement.

Compensation: $55 to $62 per hour, Independent Contractor (1099).

Position Overview: You provide peer supervision, quality oversight, and day-to-day support to specialists delivering virtual, non-clinical peer support to individuals returning from federal custody. You mentor specialists, safeguard peer boundaries and service quality, support accurate and timely documentation, and serve as the escalation point for coverage and participant-need questions. This is a supervisory peer role, not a clinical role.

Key Responsibilities:

  • Provide peer supervision and ongoing support to a team of certified peer support specialists delivering virtual services.
  • Monitor service quality, peer boundaries, and adherence to program standards; coach specialists and support their growth.
  • Support accurate, timely documentation and reporting across the team through the program's secure system.
  • Serve as the escalation point for coverage, scheduling, and participant-need questions, and coordinate reassignments when a better peer match is needed.
  • Help onboard and orient new specialists and support a consistent, participant-centered approach.
  • Coordinate with CLFC program management on staffing coverage, performance, and continuous improvement.

Required Qualifications:

  • Current certification as a peer support specialist, plus certification or formal qualification as a peer support supervisor, or an equivalent recognized supervisory credential (documentation required).
  • Documented supervised peer support experience, such as the supervised-hours threshold required for peer supervisor certification.
  • Lived experience of recovery from a mental health condition, a substance use disorder, or both, and/or lived experience with the justice system.
  • Experience supervising, mentoring, or leading peer specialists or a comparable team; strong organizational and communication skills.

Strongly Preferred: Supervisory experience in a reentry, correctional, or community-based peer support setting; familiarity with quality assurance and coverage planning; bilingual ability.

Engagement details: As an independent contractor, you supply your own reliable internet, private confidential workspace, and video-capable device. The DOJ/BOP contract requires use of the agency-approved secure delivery platform; a brief contract orientation covers federal scope and documentation standards.

Reference: 01CLFCJ002. CLFC is an Equal Opportunity Employer.

Employment Type: CONTRACTOR

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