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Remote Escalation Jobs in Ohio (NOW HIRING)

First American

Lead Commercial Title Examiner (Remote)

Delaware, OH · On-site +1

$35.53 - $47.36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a lead on the team, you'll measure and direct the work of other examiners, handle escalations ... 36 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Intuit

Post Sales Solutions Engineer

Columbus, OH · Remote

$125K - $170K/yr

Serve as the first point of technical escalation for Implementation Consultants (ICs) facing ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

Matco Tools

Purchasing Specialist- Hybrid (M/F Remote)

Stow, OH · On-site +1

$55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team ... Resolve Customer Service Issue Escalations - Working with customer service to create standard ...

Corpay

Vice President of Financial Intelligence Unit

London, OH · Remote

$119K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... escalations, stablecoin and cryptocurrency-related investigations, and monitoring program ... Assigned workspace in your local officeor remote work support * Company-issued equipment ...

Corpay

Vice President of Financial Intelligence Unit

Toronto, OH · Remote

$112K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... escalations, stablecoin and cryptocurrency-related investigations, and monitoring program ... Assigned workspace in your local officeor remote work support * Company-issued equipment ...

First American

WI Commercial Searcher (Remote)

Delaware, OH · On-site +1

$23.37 - $31.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

First American

WI Commercial Searcher (Remote)

New Hampshire, OH · On-site +1

$23.37 - $31.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...

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All JobsEscalation JobsRemote Escalation JobsRemote Escalation Jobs in Ohio

Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Ohio?

The most popular types of Escalation jobs in Ohio are:

What are popular job titles related to Remote Escalation jobs in Ohio?

For Remote Escalation jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Ohio look for?

The top searched job categories for Remote Escalation jobs in Ohio are:

What cities in Ohio are hiring for Remote Escalation jobs?

Cities in Ohio with the most Remote Escalation job openings:

Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

REMOTE Special Order Escalation Specialist

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Signet Jewelers rating

6.9

Company rating: 6.9 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

16th of 30 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The Special Order Escalation Specialist plays a key role in supporting retail store teams, customers, vendor partners, and internal business partners throughout the order lifecycle. This position is responsible for managing order-related communications, resolving issues, coordinating with vendors, and ensuring special orders are processed accurately and efficiently.
The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong communication, problem-solving, and relationship-building skills are essential to success in this role.
Key Responsibilities
  • Serve as a primary point of contact for store teams regarding special order inquiries and requests.
  • Manage and respond to incoming emails, cases, and requests in a timely and professional manner.
  • Coordinate with vendor partners to obtain order updates, resolve issues, and ensure timely fulfillment.
  • Review and process escalated order concerns, identifying appropriate solutions and next steps.
  • Monitor order activity and proactively address issues that may impact delivery, customer satisfaction, or order accuracy.
  • Generate and distribute reports to vendors and internal business partners.
  • Communicate with cross-functional teams to resolve order, replacement, and fulfillment concerns.
  • Maintain accurate records and documentation within company systems.
  • Support internal communication channels by assisting team members with questions and order-related concerns.
  • Participate in team chat support and shared inbox management.
  • Ensure all customer and order information is handled accurately and professionally.
  • Identify opportunities for process improvement and contribute to a positive customer experience.

Qualifications
  • Education: High School Diploma or equivalent required.
  • Minimum of one year of experience in customer service, order management, operations support, retail support, or a related field.
  • Proficiency in Microsoft Outlook and Excel; working knowledge of Microsoft Word.
  • Strong verbal and written communication skills.
  • Exceptional attention to detail and organizational abilities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Strong problem-solving and critical-thinking skills.
  • Ability to collaborate effectively with internal teams, external partners, and vendors.
  • Demonstrated ability to follow through on commitments and meet performance expectations.
  • Adaptable and comfortable working in a fast-paced, evolving environment.
  • Strong customer service mindset with a focus on delivering positive outcomes.

Preferred Qualifications
  • Experience working with order management, customer service, logistics, fulfillment, or retail operations.
  • Experience using case management, CRM, or ticketing systems.
  • Experience working with external vendors or business partners.

Why You'll Love Joining Our Team
  • Join an inclusive, diverse culture where you matter
  • Work safely and comfortably from home-we provide all necessary equipment
  • Competitive starting pay of $21.00/hour, plus seasonal overtime opportunities
  • Employee discounts
  • Earn referral bonuses when your recommended hires complete 60 days!
  • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
  • Allotted Paid time Off
  • Generous 401(k) matching after just one year to help secure your financial future

What Signet Jewelers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Signet Jewelers logo

About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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