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Remote Escalation Jobs in Wisconsin (NOW HIRING)

First American

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

First American

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

First American

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

CSAA

$95K - $113K/yr

Acts as primary escalation contact and drives resolution of operational and performance issues ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

$98K - $115K/yr

Acts as primary escalation contact and drives resolution of operational and performance issues ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

$105K - $124K/yr

Acts as primary escalation contact and drives resolution of operational and performance issues ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Serve as a senior escalation point for complex production issues involving AI platforms, machine ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

$86K - $102K/yr

Acts as primary escalation contact and drives resolution of operational and performance issues ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Serve as a senior escalation point for complex production issues involving AI platforms, machine ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Serve as a senior escalation point for complex production issues involving AI platforms, machine ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Serve as a senior escalation point for complex production issues involving AI platforms, machine ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Legion Health

$50K - $150K/yr

... escalations. * Review and authorize prescriptions, including controlled substances when legally ... Fully remote within the United States. * Schedule: Part-time * Compensation: $50K-150K per year ...

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Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Wisconsin?

The most popular types of Escalation jobs in Wisconsin are:

What are popular job titles related to Remote Escalation jobs in Wisconsin?

For Remote Escalation jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Wisconsin look for?

The top searched job categories for Remote Escalation jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Escalation jobs?

Cities in Wisconsin with the most Remote Escalation job openings:

Remote Escalation jobs near you

Revenue and Billing Compliance Coordinator - Remote

ThedaCare

Neenah, WI • On-site, Remote

Full-time

Medical, Vision, Life

Re-posted 9 days ago

ThedaCare rating

6.6

Company rating: 6.6 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

574th of 898 rated healthcare providers

Job description

Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness -
  • Lifestyle Engagement
    • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

  • Access & Affordability
    • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!
Summary :
The Physician Revenue and Billing Compliance Coordinator partners with clinical, revenue cycle, compliance and finance departments to effectively monitor, communicate, and implement compliant billing practices. This role is the subject matter expert in regulatory and payer policies and is responsible to implement regulatory and payer policy changes, investigate billing requirements needed to support new clinical services, manage and mitigate escalated payer denials, perform timely resolution of payer audits, and design sustainable charge capture and reconciliation protocols.
Job Description:
Open to Remote Work
Schedule:
Monday - Friday
8:00am - 5:00pm (Flexible)
JOB RESPONSIBILITIES:
  • Researches and provides billing guidance to support operational leaders in the implementation of new services and charge codes.
  • Identifies opportunities to ensure accurate and comprehensive charge capture.
  • Monitors, communicates and assists all functional departments with the implementation of payer and regulatory policy changes.
  • Understands, monitors and effectively partners with clinical and revenue cycle leaders to ensure accurate telehealth billing and reimbursement.
  • Collaborates with compliance and revenue cycle functional areas to audit professional claim accuracy.
  • Monitors and resolves charge router errors.
  • Monitors and partners with clinical leaders to ensure charge reconciliation is maintained.
  • Monitors Revenue Cycle AI solutions to ensure compliance and accuracy.
  • Researches regulatory and payer policies to assist in the appeal process of global denial trends.
  • Manages payer denial trends to ensure timely resolution or escalation.
  • Monitors and ensures timely resolution of government payer audits. Collaborates with compliance team to communicate volumes and escalations.
  • Owns payer portal administration.
  • Other duties as assigned.

QUALIFICATIONS:
  • Minimum 5 years of progressive experience in revenue cycle or healthcare compliance with 3 years specific to physician billing and coding and a nationally recognized physician coding certification. Preferred; Bachelor's degree in HIM, Healthcare Administration, Business, Finance, or a related field.
  • Strong understanding of billing, coding, regulatory and payor policies including telehealth billing requirements across commercial and government payers.
  • A collaborative and proactive problem-solver with exceptional communication, presentation and interpersonal skills.
  • Excellent investigational skills.
  • Proven ability to work independently.
  • Strong Excel and PowerPoint skills.
  • Demonstrates excellent time management with the ability to prioritize and thrive in a fast paced, growth environment.
  • Knowledge of healthcare regulations and compliance requirements.
  • Required: Experience with Epic practice management system.

QUALITIES:
  • Ability to support, advance and live our mission and evidence of such:
    • Mission - Our reason for Being - To advance the health of our communities through excellence and discovery, inspiring each person to live their unique best life
  • Ability to support, advance and work toward our vision and evidence of such.
    • Vision - Who we Aspire to be - To be your trusted partner, transforming health care for everyone every day
  • Commitment to and evidence of demonstrating our guiding principles.

Scheduled Weekly Hours:
40Scheduled FTE:
1Location:
CIN 3 Neenah Center - Appleton,WisconsinOvertime Exempt:
YesWorker Shift Details:
Days

What ThedaCare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ThedaCare

Sourced by ZipRecruiter

We want to make exceptional care effortless for our patients. At ThedaCare, that means going above and beyond treating a particular condition – it means helping you achieve better health for life. You and your family are at the center of everything we do, from prioritizing your schedule when making appointments to designing our facilities for your comfort and convenience. Remaining proactive in your care allows us to better predict and prevent disease before complications arise, and when it comes to making important health-related decisions, we are here to support you. In every interaction, we want you to have full confidence the care you receive is purposeful, cost-effective and will help you continue enjoying life as you’ve planned it. ThedaCare is the third largest healthcare employer in Wisconsin, and the largest employer in Northeast Wisconsin with over 7,000 team members.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Neenah, WI, US

Year founded

1909

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