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Remote Escalation Jobs in Wisconsin (NOW HIRING)

Pegasus Knowledge Solutions, Inc

Azure MFA Architect

Racine, WI · On-site +1

$59.50 - $77.50/hr

Contract Job Location: 100% REMOTE WORK (Customer located at Racine, WI) Duration: 12+ Months ... Prior experience with handling Multi Factor Authentication systems and escalations is a must have ...

Morgan Dar

Oral Surgeon

Milwaukee, WI · Remote

$1.7K - $2.6K/day

... remote mentorship, and a top-tier support team. Key Practice Highlights & Financial Performance ... The practice has demonstrated rapid year-over-year revenue escalation. * State-of-the-Art Facility ...

Contiem

Project Quality Lead

Brookfield, WI · On-site +1

$115K - $125K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Manage ... Annapolis, MD; remote will be considered.

Contiem

Sr. Program Manager

Brookfield, WI · On-site +1

$120K - $130K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Work with ... Work Location In-office is preferred (Annapolis, MD); remote is acceptable.

Contiem

Sr. Program Manager

Brookfield, WI · On-site +1

$120K - $130K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Work with ... Work Location In-office is preferred (Annapolis, MD); remote is acceptable.

Sargento Foods

Benefits Analyst

Plymouth, WI · On-site +1

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... employee issue escalations, acting as a liaison between the HR Service Center, internal ...

UMB Financial

Senior Manager Fund Accounting

Milwaukee, WI · On-site +1

$141K - $207K/yr

Act as escalation point for any issues the team is experiencing * Assess current policies and ... Experience managing in office, hybrid and fully remote associate team * Proven ability to mentor ...

Sargento

Benefits Analyst

Plymouth, WI · On-site +1

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... employee issue escalations, acting as a liaison between the HR Service Center, internal ...

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Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Wisconsin?

The most popular types of Escalation jobs in Wisconsin are:

What are popular job titles related to Remote Escalation jobs in Wisconsin?

For Remote Escalation jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Wisconsin look for?

The top searched job categories for Remote Escalation jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Escalation jobs?

Cities in Wisconsin with the most Remote Escalation job openings:

Remote Escalation jobs near you

Azure MFA Architect

Pegasus Knowledge Solutions, Inc

Racine, WI • On-site, Remote

$59.50 - $77.50/hr

Contractor

Re-posted yesterday

Job description

Company Description
Founded in 1997, Pegasus Knowledge Solutions is an independent, advanced analytic software and services organization, that partners with the industry leading providers to help customers create value from their data, bringing a range of talents, including data integration and preparation, big data environments, data mining, predictive analytics, machine learning and text mining, as well as dashboarding and visualization. Pegasus is focused on quality, speed of execution, value and above all, customer satisfaction. Our global solution delivery centers are ISO 9001-2008 and ISMS 27001-2013 Certified.
Job Description
Greetings! ,
Hope! You have a blessed day...
This is Sudhan Rajaram (Talent Acquisition Strategist) from Pegasus Knowledge Solutions Inc.
Position Details:
Job Title: Azure MFA Architect
No. of Positions: 1 Open
Job Type: Contract
Job Location: 100% REMOTE WORK (Customer located at Racine, WI)
Duration: 12+ Months Contract (High Possible Extension)
Customer: Manufacturing
Hourly Rate: $Open/hr C2c all inclusive
Looking for a really strong Azure MFA Architect. Somebody with a strong understanding of Multi Factor Authentication and with Azure Architecture experience.
Expertise Required & Responsibilities:
Seeking a well rounded Sr. resource with expertise in enabling MS Azure MFA for Azure AD user base. Prior experience with handling Multi Factor Authentication systems and escalations is a must have for this role. Candidates should be well versed with features and challenges associated with configurations, authentication methods for implementing MFA.
Qualifications
Looking for a really strong Azure MFA Architect. Somebody with a strong understanding of Multi Factor Authentication and with Azure Architecture experience.
Specific Skills Required:
Required: 12+ years of industry experience with at least 5+ years of Microsoft Azure Architecture experience, Multi Factor Authentication, Azure AD, Active Directory & IAM
Nice to have: Azure SSO, Microsoft ADFS
If interested, Kindly provide the following details:
A short write-up (3 -4 lines high level summary paragraph) with the following:
  1. Experience enabling Azure MFA for Azure Active Directory user base:
  2. MFA systems and handling escalations related to configurations, authentication and implementing MFA:
  3. Done Azure Architecture / Technical documentation and Processes:

  1. Full Name (As per Passport):
  2. Best Contact Number:
  3. Current Location with Full Address:
  4. Last 4 digit SSN:
  5. Currently on Project (Yes/No):
  6. Reason for Job Change:
  7. Availability to Start:
  8. Availability for Interview:
  9. LinkedIn URL:
  10. Education Details (Course, University, Year of Passing):

Interview Process: Phone Interview followed by Skype Interview...
For further communication contact:
Additional Information
All your information will be kept confidential according to EEO guidelines. For further communication reach Sudhan at Direct: 708-719-4062

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