ZipRecruiter

Log In

2

Remote Escalation Jobs in Wisconsin (NOW HIRING)

Pegasus Knowledge Solutions, Inc

Azure MFA Architect

Racine, WI · On-site +1

$59.50 - $77.50/hr

Contract Job Location: 100% REMOTE WORK (Customer located at Racine, WI) Duration: 12+ Months ... Prior experience with handling Multi Factor Authentication systems and escalations is a must have ...

Morgan Dar

Oral Surgeon

Milwaukee, WI · Remote

$1.7K - $2.6K/day

... remote mentorship, and a top-tier support team. Key Practice Highlights & Financial Performance ... The practice has demonstrated rapid year-over-year revenue escalation. * State-of-the-Art Facility ...

Contiem

Project Quality Lead

Brookfield, WI · On-site +1

$115K - $125K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Manage ... Annapolis, MD; remote will be considered.

Contiem

Sr. Program Manager

Brookfield, WI · On-site +1

$120K - $130K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Work with ... Work Location In-office is preferred (Annapolis, MD); remote is acceptable.

Contiem

Sr. Program Manager

Brookfield, WI · On-site +1

$120K - $130K/yr

Handle client escalations with professional maturity and a solutions-based approach. * Work with ... Work Location In-office is preferred (Annapolis, MD); remote is acceptable.

Sargento Foods

Benefits Analyst

Plymouth, WI · On-site +1

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... employee issue escalations, acting as a liaison between the HR Service Center, internal ...

UMB Financial

Senior Manager Fund Accounting

Milwaukee, WI · On-site +1

$141K - $207K/yr

Act as escalation point for any issues the team is experiencing * Assess current policies and ... Experience managing in office, hybrid and fully remote associate team * Proven ability to mentor ...

Sargento

Benefits Analyst

Plymouth, WI · On-site +1

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... employee issue escalations, acting as a liaison between the HR Service Center, internal ...

Sargento

Benefits Analyst

Plymouth, WI · On-site +1

Remote ½ day Fridays * Onsite Health & Wellness Center * Employer 401K contribution in the top 1% ... employee issue escalations, acting as a liaison between the HR Service Center, internal ...

previous pagenext page

Showing results 21-40

All JobsEscalation JobsRemote Escalation JobsRemote Escalation Jobs in Wisconsin

Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Wisconsin?

The most popular types of Escalation jobs in Wisconsin are:

What are popular job titles related to Remote Escalation jobs in Wisconsin?

For Remote Escalation jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Wisconsin look for?

The top searched job categories for Remote Escalation jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Escalation jobs?

Cities in Wisconsin with the most Remote Escalation job openings:

Remote Escalation jobs near you

Outbound Survey Representative

Five Star Solutions

Sheboygan, WI • Remote

$14/hr

Full-time

Posted 7 days ago

Job description

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
 
 This is a full-time, remote opportunity for residents of the following states:
 
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements
  • Minimum 1 year of customer service/call center or office experience required
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Strong verbal and written communication skills
  • Self-motivated, dependable, and able to work independently
  • Must be 18 years of age
  • Must pass a background check in compliance with state and federal laws
  • Previous remote work experience preferred
Responsibilities
  • Make outbound calls to hospitals and healthcare clinics across the U.S.
  • Conduct brief surveys focused on after-hours and emergency response protocols
  • Ask approximately 3 standardized questions per call
  • Accurately document responses during each call using provided systems
  • Maintain a professional and courteous demeanor with healthcare staff
  • Follow call scripts and guidelines to ensure consistency and compliance
  • Handle a high volume of calls while maintaining quality standards
  • Protect confidential information and adhere to company policies
  • Communicate any issues or escalations to supervisors as needed
  • Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation
  • Hours: Full-time, 40 hours/week
  • Shifts: Monday-Friday 10:00am-6:30pm CST
  • Training: Paid, typically 2 week, Monday-Friday, 9:30 AM -6:00 PM CST
  • Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
  • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
  • Company-provided equipment for full-time, permanent employees
  • Must have a secure, high-speed internet connection and dedicated workspace
  • Childcare for anyone 4 years of age and younger is required.
$14 - $14 an hour
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply