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Escalation Manager Jobs in Wisconsin (NOW HIRING)

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Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

findhelp

Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

Findhelp

Customer Success Manager

Madison, WI · On-site

Internal Advocacy & Escalation Management: Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project ...

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Escalation Manager information

See Wisconsin salary details

$24.7K

$60.1K

$117.1K

How much do escalation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for escalation manager in Wisconsin is $60,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,100.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Wisconsin?

The most popular types of Escalation jobs in Wisconsin are:

What are popular job titles related to Escalation Manager jobs in Wisconsin?

For Escalation Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Wisconsin look for?

The top searched job categories for Escalation Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Escalation Manager jobs?

Cities in Wisconsin with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,082 per year, or $28.9 per hour.

Electronic Security Operations Superintendent

Port Washington, WI

Kastle Systems
IT Services • 501 - 1,000 employees

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

People enjoy working here

Good employer

Respectful managers

Learn more about Kastle Systemsexternal

Full-time

Posted 8 days ago

Job description

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Operations Superintendent provides multi-site operational oversight, execution enablement, and escalation management across multiple active projects. This role ensures that site teams are properly resourced, aligned to priorities, and operating within safety, quality, and governance standards.

The Superintendent does not directly manage daily field execution. Instead, the role acts as a critical support layer between Site Leads and Field Operations Management, ensuring consistent performance, removing barriers to execution, and maintaining operational stability across projects.


Responsibilities
  1. Multi-Site Operational Oversight
  • Maintain visibility into execution status across multiple active job sites
  • Monitor progress, risks, and readiness indicators across projects
  • Identify trends impacting productivity, safety, and quality
  • Ensure issues are surfaced early and escalated appropriately
  1. Site Leadership Support & Enablement
  • Serve as the primary support resource for Site Leads
  • Ensure alignment on priorities, standards, and escalation protocols
  • Assist in resolving constraints beyond site-level authority
  • Reinforce accountability without assuming execution ownership
  1. Field Readiness & Coordination (Oversight)
  • Support resolution of access, logistics, and work-zone challenges
  • Coordinate with general contractors and trades when issues exceed site authority
  • Identify and escalate readiness gaps across projects
  • Prevent systemic issues from impacting multiple sites
  1. Safety Oversight
  • Ensure consistent enforcement of safety standards across all sites
  • Monitor for unsafe trends and intervene when necessary
  • Escalate safety risks and incidents promptly
  • Promote a culture of proactive safety leadership
  1. Cross-Functional Collaboration
  • Partner with Project Managers to provide field insights impacting schedule and scope
  • Support validation of sequencing and execution feasibility
  • Coordinate with Construction Management on technical assessments
  • Assist commissioning readiness in coordination with integration teams
  1. Blocker Identification & Escalation
  • Identify and resolve issues beyond Site Lead authority when possible
  • Escalate:
    • Staffing issues to Field Operations Management
    • Technical concerns to Construction/Engineering teams
    • Schedule or scope risks to Project Managers
  • Track recurring issues through resolution

Qualifications

Required Skills & Competencies

  • Strong operational leadership across multiple concurrent projects
  • Excellent problem-solving and escalation management skills
  • Deep understanding of field operations and construction environments
  • Ability to influence without direct authority
  • Strong communication and cross-functional coordination skills
  • Safety leadership and risk identification expertise

Company Overview

This Senior Technician position is for i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html 

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/  


Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger -  at work and in the world.  i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:

Required Skills & Competencies

  • Strong operational leadership across multiple concurrent projects
  • Excellent problem-solving and escalation management skills
  • Deep understanding of field operations and construction environments
  • Ability to influence without direct authority
  • Strong communication and cross-functional coordination skills
  • Safety leadership and risk identification expertise
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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