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Tech Services Manager Jobs in Wisconsin (NOW HIRING)

Manager, Technology Services

Milwaukee, WI ยท On-site

$109K - $186K/yr

PURPOSE We're looking for a hands-on, forward-thinking Manager, Technology Services - Network to lead a critical function at the heart of our IS organization. In this role, you'll own the strategy ...

Help train and assist users in computer and peripheral management procedures. -Assist with the maintenance of public property assets and departmental inventory listing of Technology Services computer ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are Tech Services Managers?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Wisconsin? For Tech Services Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Wisconsin look for? The top searched job categories for Tech Services Manager jobs in Wisconsin are:
Infographic showing various Tech Services Manager job openings in Wisconsin as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Manager, Technology Services

Mgic Investment

Milwaukee, WI โ€ข On-site

$109K - $186K/yr

Full-time

Retirement, PTO

Re-posted 11 days ago


Job description

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.

PURPOSE

We're looking for a hands-on, forward-thinking Manager, Technology Services - Network to lead a critical function at the heart of our IS organization. In this role, you'll own the strategy, stability, and evolution of our enterprise network across data centers, campus, and cloud environments.

You'll lead a talented team of engineers, drive modernization through automation, and play a key role in major initiatives like data center migration all within a highly collaborative, high-performing culture where ideas are valued and quality execution matters.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.

Responsibilities:

  • Build, mentor, and empower a high-performing network engineering team
  • Lead modernization and transformation efforts across network infrastructure such as leading our data center migration
  • Align technical direction with business needs
  • Ensure highly available, secure, and performant network services.
  • Shape and oversee our network architecture: Arista (core/campus), Palo Alto firewalls, modern DC and campus networking
  • Champion adoption of Infrastructure as Code and automation practices
  • Own Core Services
  • Ensure SLA performance, operational excellence, and continuous improvement
  • Partner with infrastructure, security, leadership peers, and application development teams to deliver customer-focused solutions
  • Communicate priorities, risks, and progress clearly across teams
  • Identify and drive process and technology improvements
  • Manage vendors, budgets, and technology and architecture decisions

EXPERIENCE / BACKGROUND

  • Strong foundation in core networking competencies
  • Enterprise network leadership skills
  • Palo Alto, Arista, BlueCat expertise
  • IaC (Terraform/Ansible/Python) skills
  • Data center migration experience
  • Customer and innovation first mindset
  • Proven experience working effectively with cross functional leaders
  • Excellent verbal and written communication skills, with the ability to effectively engage both technical and non-technical audiences.
  • Proven ability to lead teams, manage workload priorities, and coordinate resources in a fast-paced operational environment.
  • Experience analyzing performance metrics and using data to drive decisions, improvements, and accountability.
  • Strategic and business planning principles
  • More than 10 years of progressively more responsible project leadership and technical experience. A minimum of 2 years in a lead or supervisory capacity is required

FLSA: This position qualifies for the Executive exemption as the employee customarily and regularly directs the work of more than two employees and has the authority to hire or fire other employees.

Pay Range:

$109,990.00 - $186,990.00

This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth

Enjoy these benefits from day one:
Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.