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Tech Services Manager Jobs in Wisconsin (NOW HIRING)

Grainger Businesses

Senior Manager IT Operations

Green Bay, WI · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders ...

Grainger Businesses

Senior Manager IT Operations

Green Bay, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders ...

Grainger

Senior Manager IT Operations

Green Bay, WI · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders ...

Faith Technologies

IT Vendor Manager

Menasha, WI · On-site

$97K - $119K/yr

The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...

Faith Technologies Inc.

IT Vendor Manager

Menasha, WI · On-site

$97K - $119K/yr

The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on ... This role ensures the quality and delivery of BT services meet Faith Technologies' high standards ...

Robert Half

IT Support Manager

Middleton, WI · On-site

$40 - $47/hr

We are seeking an IT Support Services Manager to lead and modernize a growing IT support function. This is a hands-on leadership opportunity for someone who has successfully restructured, revitalized ...

Pwc

International Tax Services - Manager

Milwaukee, WI · On-site

$99K - $266K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role involves leveraging PwC's methodologies and technology resources to deliver exceptional ... Responsibilities - Supervise, develop, and coach teams - Manage client service accounts and drive ...

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Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Wisconsin?

For Tech Services Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Wisconsin look for?

The top searched job categories for Tech Services Manager jobs in Wisconsin are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Manager IT Operations

Grainger Businesses

Green Bay, WI • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

25th of 365 rated logistics

Job description

Work Location Type: Hybrid 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Lead the future of IT Operations while making a direct impact on the business.

We're looking for a hands-on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities. This is an opportunity for an experienced technology leader who thrives on solving complex problems, building scalable processes, and developing high-performing teams.

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders, Grainger IT, and technology vendors to ensure reliable, secure, and customer-focused technology services. Most importantly, you'll help shape the future state of IT Operations—identifying opportunities for improvement, implementing best practices, and driving operational excellence. 

What You'll Do
  • Lead day-to-day IT Operations, including service desk, incident, problem, change, request, and knowledge management processes.
  • Evaluate current-state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
  • Build and mature IT service management practices, workflows, reporting, automation, and service-level performance.
  • Oversee support for cloud applications, SaaS platforms, endpoint technologies, and identity services.
  • Manage relationships with Grainger IT and third-party technology providers to ensure high-quality service and issue resolution.
  • Drive observability, monitoring, automation, and AI-enabled solutions that enhance operational effectiveness.
  • Partner with security and compliance teams to support governance, access management, and risk reduction initiatives.
  • Coach, develop, and lead a team of IT professionals while fostering a culture of accountability, collaboration, and continuous improvement.
  • Serve as a trusted advisor to business stakeholders by proactively identifying operational risks and improvement opportunities.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Previous leadership experience managing or leading teams.
  • Experience in IT Operations, technical support, or service management environments.
  • Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
  • Strong communication, collaboration, and problem-solving skills. 
 Work Environment
  • Hybrid work arrangement with an expectation of three days per week in the office.
  • Occasional evening or weekend support may be required.
  • Minimal travel will be required.
 Why Join Us?  
  • Hybrid / Remote schedule
  • Work/Life balance
  • Immediate medical, dental, vision; 18 days paid vacation, 7 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!
 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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