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Escalation Manager Jobs in Appleton, WI (NOW HIRING)

Prolim Global

Lead Industrial Engineer/ Manager

Appleton, WI · On-site

$107K - $133K/yr

Program Governance, Multi-project Delivery Management, Risk & Issue Management, KPI / Metrics Driven Delivery, Customer Escalation Management, Onsite-Offshore Delivery Model, Lean Transformation ...

Procter & Gamble

Process Manager

Green Bay, WI · On-site +1

A P&G Process Manager will be responsible for: * Oversee designing, optimizing and implementing ... Support engineers, analysts and other Operations team members to resolve escalations through issue ...

Alta Resources

Team Leader

Neenah, WI · On-site

This leader will manage and/or assist in interviewing, scheduling, training, customer/employee escalations, metrics, data analysis, reports, budget, special projects, conference calls/meetings, and ...

altaresourceshcm

Team Leader

Neenah, WI · On-site

This leader will manage and/or assist in interviewing, scheduling, training, customer/employee escalations, metrics, data analysis, reports, budget, special projects, conference calls/meetings, and ...

altaresourceshcm

Team Leader

Neenah, WI · On-site

This leader will manage and/or assist in interviewing, scheduling, training, customer/employee escalations, metrics, data analysis, reports, budget, special projects, conference calls/meetings, and ...

US Venture, Inc.

Sr. IT Program Manager (IGEN)

Appleton, WI · On-site

$113K - $113K/yr

Maintain a live program risk register with clear ownership, mitigation plans, escalation paths, and ... AI-enabled program management: Embed AI-augmented productivity tools into program workflows ...

1 point system

Process Manager

Green Bay, WI · On-site

Identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for short, medium, and long-term technology-enabled solutions. Distill the requirements of ...

True North

Manager in Training

De Pere, WI · On-site

The Store Manager has full responsibility for the overall performance, operations, and ... Address escalated customer complaints and resolve issues within company guidelines * Monitor ...

truenorth

Manager in Training

De Pere, WI · On-site

The Store Manager has full responsibility for the overall performance, operations, and ... Address escalated customer complaints and resolve issues within company guidelines * Monitor ...

True North

Manager in Training

Appleton, WI · On-site

The Store Manager has full responsibility for the overall performance, operations, and ... Address escalated customer complaints and resolve issues within company guidelines * Monitor ...

truenorth

Manager in Training

Winneconne, WI · On-site

The Store Manager has full responsibility for the overall performance, operations, and ... Address escalated customer complaints and resolve issues within company guidelines * Monitor ...

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All JobsEscalation JobsEscalation Manager JobsEscalation Manager Jobs in Appleton, WI

Escalation Manager information

See Appleton, WI salary details

$23.3K

$56.6K

$110.4K

How much do escalation manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for escalation manager in Appleton, WI is $56,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are popular job titles related to Escalation Manager jobs in Appleton, WI?

For Escalation Manager jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Appleton, WI look for?

The top searched job categories for Escalation Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Escalation Manager jobs?

Cities near Appleton, WI with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $56,650 per year, or $27.2 per hour.

Safety Services and De-escalation Response Worker

Oshkosh, WI • On-site

Professional Services Group
See more jobs at Professional Services Groupexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Safety Services and De-escalation Response Worker

Professional Services Group is now hiring for the Safety Services and De-escalation Response Worker!

Are you passionate about supporting at-risk youth and families? Join the PSG team! We are a community-based social services organization dedicated to supporting at-risk families through dynamic, innovative, and culturally-responsive programming.

JOB SUMMARY:

The Safety Services and Supervised Visitation Programs with PSG work with families referred from the Winnebago County Human Services Department to maintain safety in homes where children are at risk of being removed due to abuse/neglect issues, or families who are in the process of reunification. As the Safety Services De-escalation and Visitation Worker, you will work closely with families to address a wide range of concerns including: safety, enhancing the parent-child relationship, parenting, household management, nutrition, safe and stable housing, service acquisition, education, employment, medical, mental health, and/or substance abuse issues. This role is also responsible for transporting children to supervised visits with their parents, siblings, or other family members, and ensuring a safe and positive visiting experience.

Apply today to join our team!

ESSENTIAL FUNCTIONS OF THE SAFETY SERVICES AND DE-ESCALATION RESPONSE WORKER:

  • Interview and evaluate clients to complete the intake process of the Safety Services and Mobile Response programs.
  • Analyze client situations, capabilities, and problems to determine services required to control safety threats.
  • Act as a resource to evaluate and determine necessary responses in de-escalating crisis situations with youth and families.
  • Conduct face-to-face contact and home visits with families to ensure safety and cooperation with the safety plan.
  • Formulate, implement, evaluate, and review family safety and/or crisis plans.
  • Mentor families in accordance with their safety and/or crisis plans.
  • Provide parenting education, support, and advocacy to program clients through individual, family, and/or group work.
  • Safely transport clients as needed.

LOCATION: Oshkosh, WI. Local travel is required throughout Winnebago County and surrounding areas to meet clients within the home or other community spaces.

SCHEDULE: Full-time 40 hours per week Monday-Friday and rotating weekends.

PAY RATE: $22.00 per hour

WHY WORK WITH PSG/CIP?

  • Be part of a passionate team dedicated to making a difference in the community!
  • Mileage Reimbursement
  • Work culture that values not only the health and well-being of the clients we serve, but also our staff
  • Opportunities for advancement and professional development
  • Competitive benefits package, including: paid time off and company holidays; health, vision, dental, and life insurance; short-term disability; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP) One of our health insurance plans with employee-only coverage is offered with no monthly premium!

REQUIREMENTS:

  • Must have a Bachelor's Degree in Social Work, Psychology, Criminal Justice, or related.
  • Must have reliable transportation on a daily basis, a valid driver's license and automobile insurance.
  • One year of experience working with youth and families is preferred.

Equal Employment Opportunity/M/F/disability/protected veteran status. Tags: safety services, de-escalation, mobile response, family services, child and family services, child welfare, social work, social services, human services, social worker, social worker aide, psychology, criminal justice, youth and families, crisis, child safety, family safety, child and family safety

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