ZipRecruiter

Log In

2

Remote Escalation Jobs in Tennessee (NOW HIRING)

Belle, LLC

Nurse Practitioner: Remote Urgent Care

Nashville, TN · On-site +1

$107K - $147K/yr

This role focuses on responding to urgent clinical escalations from our nursing team, with the ... This is a fully remote position supporting a fast-growing, mission-driven organization dedicated to ...

Stryker

Senior SourcingManager (Remote)

Arlington, TN · Remote

$153K - $255K/yr

Remote Asa Senior SourcingManager (Remote)you'llplay a pivotal role in driving innovation ... Serve as the escalation point for supplier issues, including quality concerns, dispute resolution ...

New

VIVA USA INC

Nurse Case Manager

Nashville, TN · On-site +1

Resolves non-routine issues escalated from more junior team members. RN and current unrestricted nursing license required. Notes : Remote in any state except, NY, CA, HI and AK VIVA is an equal ...

VIVA USA INC

Nurse Case Manager

Nashville, TN · On-site +1

Resolves non-routine issues escalated from more junior team members. RN and current unrestricted nursing license required. Notes : remote in any state except, NY, CA, HI and AK VIVA is an equal ...

Lineage Logistics Holding, LLC

Provide software-side support during integration testing, mainly remote and on-site by occasion. 5. Incident Management & Escalation * Participate in on-call rotations or site support shifts for time ...

OneOncology

Service Desk Technician II

Nashville, TN · On-site +1

The Service Desk Technician IIresolvesTier 1 tickets, manages escalations, and contributes to ... This is a full-time remote role. While we're hiring remotely, candidates in the Nashville, TN ...

New

Legion Health

$50K - $150K/yr

... escalations. * Review and authorize prescriptions, including controlled substances when legally ... Fully remote within the United States. * Schedule: Part-time * Compensation: $50K-150K per year ...

next page

Showing results 1-20

All JobsEscalation JobsRemote Escalation JobsRemote Escalation Jobs in Tennessee

Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Tennessee?

The most popular types of Escalation jobs in Tennessee are:

What are popular job titles related to Remote Escalation jobs in Tennessee?

For Remote Escalation jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Tennessee look for?

The top searched job categories for Remote Escalation jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Escalation jobs?

Cities in Tennessee with the most Remote Escalation job openings:

Remote Escalation jobs near you

Nurse Practitioner: Remote Urgent Care

Belle, LLC

Nashville, TN • Remote

$107K - $147K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare - and it all begins with the feet. With 25M+ U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B+ in preventable medical spending every year.

Belle trains and manages a network of nail technicians or "Belle Technicians" who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

Belle is seeking a compassionate and clinically skilled Nurse Practitioner (NP) to provide remote telehealth support for Medicare beneficiaries enrolled in our Chronic Care Management (CCM) program. This role focuses on responding to urgent clinical escalations from our nursing team, with the majority of calls involving poorly controlled hypertension, medication concerns, and other non-life-threatening acute issues.

As a Telehealth Provider, you will assess members remotely, determine the appropriate level of care, provide evidence-based treatment recommendations, and collaborate closely with nurses, Community Health Workers, primary care providers, and care coordinators to help keep members healthy and out of the emergency department whenever clinically appropriate.

This is a fully remote position supporting a fast-growing, mission-driven organization dedicated to bringing joy to healthcare.

Responsibilities
  • Conduct telehealth evaluations for Medicare beneficiaries experiencing urgent, non-emergent clinical concerns
  • Evaluate symptoms, review medical histories, and determine appropriate interventions.
  • Determine when escalation to the member's primary care provider, emergency department, or 911 is clinically indicated
  • Document all encounters accurately and timely in the electronic medical record.
  • Assist in reducing avoidable emergency department visits and hospitalizations through proactive clinical intervention.
  • Provide patient education on disease management, medications, lifestyle modifications, and symptom monitoring.
  • Promote medication adherence and self-management of chronic conditions.
  • Provide clinical guidance and education to nursing staff on appropriate escalation pathways.
  • Participate in clinical case reviews and quality improvement initiatives.

Requirements

  • Active, unrestricted Nurse Practitioner license.
  • National certification appropriate to specialty.
  • Minimum of 3 years of clinical practice experience, preferably in primary care, internal medicine, family medicine, geriatrics, urgent care, or chronic disease management.
  • Experience managing hypertension and common chronic conditions, including diabetes, heart failure, COPD, and chronic kidney disease.
  • Prior telehealth or virtual care experience.
  • Strong clinical assessment and decision-making skills.
  • Excellent verbal communication and patient education abilities.
  • Familiarity with eClinicalWorks (eCW) or similar EMRs.

Benefits

  • Competitive compensation based on experience
  • Health, Dental, and Vision Insurance Benefits
  • 401k
  • PTO, Sick, Wellness leave, and Paid Holidays
  • Opportunity for significant career growth and expansion of responsibilities
  • Ability to reshape an industry and protect lives

Apply