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Remote Escalation Jobs (NOW HIRING)

Integrated Management Strategies LLC

Remote Medical Coder

$19.25 - $24.25/hr

The role is fully remote within the US. We are proud of our national presence, and excited to offer ... Process encounters within required SLA on contract with deficiencies identified escalated as ...

Remote Services Inc.

Mobility Specialist - EMEA

Mobility Specialist - EMEA Remote-EMEA About Remote Remote is solving modern organizations' biggest ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

CareHarmony

Remote - Medical Receptionist

$14.50/hr

Routes messages and escalations to the appropriate department or team member * Schedules ... Remote employees must maintain a professional work environment (room with a door) as if in an ...

Remote Services Inc.

Mobility Specialist - AMER

Mobility Specialist - AMER Remote-AMER About Remote Remote is solving modern organizations' biggest ... Appropriately handle escalations, analyze when the senior-level review is required, determine ...

Outreach

Staff Technical Escalations Manager

Seattle, WA · On-site +1

... escalation risk. Location We are open to hiring this position in the Atlanta or Seattle area. This will be a hybrid role (both in-office and remote). Your Daily Adventures Will Include: * Owning ...

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Remote Support Engineer - req1732 OVERVIEW The Customer Solutions Center (CSC) Remote Support ... This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to ...

Outreach

Staff Technical Escalations Manager

Atlanta, GA · On-site +1

... escalation risk. Location We are open to hiring this position in the Atlanta or Seattle area. This will be a hybrid role (both in-office and remote). Your Daily Adventures Will Include: * Owning ...

YO AI Labs

Clinicia Expert - Remote

Los Angeles, CA · Remote

$150 - $200/hr

Clinician Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

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How much do remote escalation jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote escalation in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

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What states have the most Remote Escalation jobs?

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Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $36,314 per year, or $17.5 per hour.

Executive & Social Media Escalations Expert

Oscar Health

Tempe, AZ • Remote

$46K - $60K/yr

Full-time

PTO

Posted 7 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

262nd of 315 rated insurance

Job description

Hi, we're Oscar. We're hiring an Executive & Social Media Escalations Specialist to join our team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

The Executive & Social Media Escalation Expert, Member and Provider Services, solves complex member and provider issues by using the technical tools across the production operation. You will use important skills objectively to review complex cases escalated by members and providers through executive level complaints and social media platforms.

You will report into the Associate Director, Member & Provider Escalations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $46,202.40 - $60,640.65 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Manage and resolve high-visibility executive level complaints with urgency and professionalism.

  • Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.

  • Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.

  • Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.

  • Be the primary liaison to strengthen feedback loops and track new member and provider trends.

  • Provide direct guidance to Service Operations representatives across multiple communication channels.

  • Compliance with all applicable laws and regulations.

  • Other responsibilities as assigned.

Requirements:

  • 2+ years previous work experience in production based environment

  • 2+ years quantitative or analytical skills focused on solving problems

  • High school diploma or GED

  • 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone

Bonus points:

  • Bachelor's Degree

  • Advanced Google Suite or Microsoft Office capabilities

  • Advanced Operations Certificate (Lean Six Sigma or similar)

  • Previous project oversight experience

  • Proficiency navigating and working in multi-system environment

  • Prior career practice relating to conflict management and providing feedback to others

  •  

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