ZipRecruiter

Log In

2

Remote Escalation Jobs in Alabama (NOW HIRING)

First American

$35.53 - $47.36/hr

As a lead on the team, you'll measure and direct the work of other examiners, handle escalations ... 36 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Harris

... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Serve as the escalation point for strategic customer issues and critical incidents. * Build trusted ...

Harris

... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Serve as the escalation point for strategic customer issues and critical incidents. * Build trusted ...

Lycored

Remote, USAReports to: Head of Global Health SalesLycored | Remote (Preferred: CST or EST Time ... Manage customer concerns and escalations, working cross-functionally to ensure high satisfaction ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

... issues or escalations; leverage leadership when appropriate and quarterback issues across the ... Remote/Hybrid Work Salary Range: $70,000-$90,000 DOE About the Company A rapidly growing SaaS ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

... issues or escalations; leverage leadership when appropriate and quarterback issues across the ... Remote/Hybrid Work Salary Range: $70,000-$90,000 DOE About the Company A rapidly growing SaaS ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

... issues or escalations; leverage leadership when appropriate and quarterback issues across the ... Remote/Hybrid Work Salary Range: $70,000-$90,000 DOE About the Company A rapidly growing SaaS ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Serve as an escalation point for customer concerns and critical incidents. * Participate in ...

First American

$23.37 - $31.15/hr

Resolves escalated issues from team members; may escalate issues to more experienced team members ... 15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

CSAA

Serve as a senior escalation point for complex production issues involving AI platforms, machine ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

New

Harris

You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients ... Remote work and more! About MEDHOST: MEDHOST, founded in 1984 and headquartered in Franklin ...

Harris

You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients ... Remote work and more! About MEDHOST: MEDHOST, founded in 1984 and headquartered in Franklin ...

Manulife

$73K - $122K/yr

Maintain accurate documentation and records of suitability reviews, determinations, escalations ... Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary ...

next page

Showing results 1-20

All JobsEscalation JobsRemote Escalation JobsRemote Escalation Jobs in Alabama

Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Alabama?

The most popular types of Escalation jobs in Alabama are:

What are popular job titles related to Remote Escalation jobs in Alabama?

For Remote Escalation jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Alabama look for?

The top searched job categories for Remote Escalation jobs in Alabama are:

What cities in Alabama are hiring for Remote Escalation jobs?

Cities in Alabama with the most Remote Escalation job openings:

Remote Escalation jobs near you

Certified Peer Support Supervisor (Remote) - Federal Reentry Program - Birmingham, AL

CLFC Healthcare and Communications

Birmingham, AL • Remote

$55 - $62/hr

Contractor

Posted 7 days ago

Job description

Certified Peer Support Supervisor - Fully Remote (Nationwide)

CLF Consultants LLC (CLFC Healthcare and Communications) seeks a certified peer support supervisor to lead and support a nationwide team of virtual certified peer support specialists serving a federal community reentry program supporting the U.S. Department of Justice, Federal Bureau of Prisons, Community Treatment Services. This is a fully remote, non-clinical peer supervision role. All services are delivered virtually by telephone and secure video.

Why this opportunity stands out: Fully remote nationwide; flexible, self-set schedule; federal reentry mission; agency secure delivery platform; non-clinical supervision; potential multi-year engagement.

Compensation: $55 to $62 per hour, Independent Contractor (1099).

Position Overview: You provide peer supervision, quality oversight, and day-to-day support to specialists delivering virtual, non-clinical peer support to individuals returning from federal custody. You mentor specialists, safeguard peer boundaries and service quality, support accurate and timely documentation, and serve as the escalation point for coverage and participant-need questions. This is a supervisory peer role, not a clinical role.

Key Responsibilities:

  • Provide peer supervision and ongoing support to a team of certified peer support specialists delivering virtual services.
  • Monitor service quality, peer boundaries, and adherence to program standards; coach specialists and support their growth.
  • Support accurate, timely documentation and reporting across the team through the program's secure system.
  • Serve as the escalation point for coverage, scheduling, and participant-need questions, and coordinate reassignments when a better peer match is needed.
  • Help onboard and orient new specialists and support a consistent, participant-centered approach.
  • Coordinate with CLFC program management on staffing coverage, performance, and continuous improvement.

Required Qualifications:

  • Current certification as a peer support specialist, plus certification or formal qualification as a peer support supervisor, or an equivalent recognized supervisory credential (documentation required).
  • Documented supervised peer support experience, such as the supervised-hours threshold required for peer supervisor certification.
  • Lived experience of recovery from a mental health condition, a substance use disorder, or both, and/or lived experience with the justice system.
  • Experience supervising, mentoring, or leading peer specialists or a comparable team; strong organizational and communication skills.

Strongly Preferred: Supervisory experience in a reentry, correctional, or community-based peer support setting; familiarity with quality assurance and coverage planning; bilingual ability.

Engagement details: As an independent contractor, you supply your own reliable internet, private confidential workspace, and video-capable device. The DOJ/BOP contract requires use of the agency-approved secure delivery platform; a brief contract orientation covers federal scope and documentation standards.

Reference: 01CLFCJ002. CLFC is an Equal Opportunity Employer.

Employment Type: CONTRACTOR

Apply