Remote Escalation Analyst Jobs in Alabama (NOW HIRING)

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure - from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution - and we're building a team that shares that commitment.

Quanta Power Solutions is seeking an IT Support Analyst III to provide advanced technical support and maintain information technology systems that support both corporate operations and field-based power generation projects. This senior-level role is responsible for ensuring reliable, secure, and efficient technology services across office and remote environments, including operational technology (OT) systems critical to energy infrastructure. The IT Support Analyst III serves as a technical escalation resource, leads infrastructure and support initiatives, and partners with business and operational teams to improve technology performance, security, and reliability.

• Provide Tier 2 and Tier 3 technical support for complex hardware, software, network, and connectivity issues across corporate and field locations.
• Serve as a technical escalation point for service desk personnel and junior IT support staff.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
• Administer and maintain Active Directory, Microsoft 365, Exchange Online, Azure Active Directory (Entra ID), Group Policy, and identity management solutions.
• Monitor, maintain, and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity infrastructure supporting offices, substations, and project sites.
• Lead the support, maintenance, and troubleshooting of operational technology (OT) systems, including SCADA and industrial control systems utilized in power generation and energy infrastructure projects.
• Ensure the availability, reliability, security, and performance of business-critical applications, infrastructure, and OT environments.
• Implement and support cybersecurity initiatives, vulnerability remediation efforts, endpoint protection solutions, and compliance requirements, including NERC CIP standards.
• Lead system patching, software deployment, operating system upgrades, backup validation, and disaster recovery testing activities.
• Perform root cause analysis on recurring incidents and implement long-term corrective actions to improve system stability.
• Create and maintain technical documentation, standard operating procedures, network diagrams, system configurations, and knowledge base articles.
• Collaborate with engineering, project management, cybersecurity, and field operations teams to support strategic business and project objectives.
• Participate in infrastructure modernization efforts, cloud technology deployments, and technology lifecycle management initiatives.
• Manage IT asset inventory, software licensing, vendor relationships, and equipment lifecycle planning.
• Support and coordinate technology deployments for remote project sites and field offices.
• Assist with evaluating, recommending, and implementing new technologies and best practices.
• Mentor junior team members and provide technical guidance to support staff.
• Travel to job sites, field offices, and customer locations as required.

Required

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• 5-8 years of experience in IT support, systems administration, infrastructure support, or a related technical role.
• Advanced experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
• Strong experience administering Active Directory, Azure Active Directory (Entra ID), Group Policy, and user access management.
• Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls, and wireless technologies.
• Experience supporting enterprise infrastructure environments, remote sites, and distributed workforces.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Knowledge of cybersecurity principles, endpoint security, vulnerability management, and incident response practices.
• Experience supporting system backups, business continuity, and disaster recovery processes.
• Excellent communication, customer service, and stakeholder management skills.
• Ability to independently prioritize work, manage competing priorities, and execute projects with minimal supervision.
• Ability to travel periodically for site visits, field support, and project activities.

Preferred

• Experience supporting industrial, utility, power generation, renewable energy, or construction environments.
• Hands-on experience with SCADA systems, operational technology (OT) environments, industrial control systems (ICS), or electrical utility infrastructure.
• Working knowledge of NERC CIP standards and regulatory compliance requirements.
• Experience supporting cloud platforms, including Microsoft Azure.
• Experience with endpoint management solutions such as Microsoft Intune, SCCM, or similar tools.
• Industry certifications such as:
• CompTIA A+, Network+, Security+
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• Cisco CCNA
• ITIL Foundation
• Experience leading technical projects, infrastructure upgrades, and enterprise technology implementations.

• Competitive Compensation 

• Weekly Pay 

• 401(k) Retirement Plan 

• Holiday Pay 

• Paid Time Off (PTO) 

• Comprehensive Health Coverage 

• Pet Insurance 

• Employee Assistance Program (EAP) 

• Professional Development 

• Tuition Assistance 

• Employee Discount Program 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.