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Escalation Analyst Jobs (NOW HIRING)

Leidos

Software Escalation Analyst

$69K - $125K/yr

Leidos DSI has an opening for a Software Escalation Analyst. In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix ...

Island

Escalation Engineer - Dallas

Coppell, TX · On-site +1

$76K - $102K/yr

What You'll Do As an Escalation Engineer, you'll join our growing global Escalation team that sits ... Analyze real technical data: Work directly with support debug packages, Chromium traces, network ...

ASM Research

Escalation Manager, Junior

The Escalation Manager, Junior supports the structured handling of escalated IT incidents by ... Strong problem-solving, analytical, communication, and interpersonal skills, with the ability to ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation processes * Knowledge base and troubleshooting playbooks * Support readiness ...

Gong.io

Crucially, you will analyze incident trends to build proactive triaging frameworks, optimize cross ... Orchestrate the Escalation Lifecycle: Serve as the single point of contact and ultimate owner for ...

New

Qualys

Technical Escalation Manager

Raleigh, NC

Ensure Root Cause Analysis (RCA) is completed for all major incidents * Identify and drive improvements in: * Escalation processes * Knowledge base and troubleshooting playbooks * Support readiness ...

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How much do escalation analyst jobs pay per year?

As of Jul 11, 2026, the average yearly pay for escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Escalation Analyst position, and why are they important?

To thrive as an Escalation Analyst, you need strong analytical skills, problem-solving abilities, and experience in customer support or technical troubleshooting, often supported by a relevant degree. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as certifications such as ITIL, are commonly required. Exceptional communication, attention to detail, and the ability to keep calm under pressure are vital soft skills for this role. These capabilities ensure escalated issues are handled efficiently and professionally, maintaining customer satisfaction and protecting company reputation.

What does an Escalation Analyst do?

An Escalation Analyst handles complex customer issues that require advanced troubleshooting and resolution. They investigate escalated cases, coordinate with internal teams, and ensure timely resolutions while maintaining customer satisfaction. Their role often involves identifying patterns in recurring issues and providing recommendations to improve processes and prevent future escalations. Strong communication, problem-solving, and analytical skills are essential for success in this position.

What are some typical challenges Escalation Analysts face in their daily work?

Escalation Analysts often encounter complex or unresolved issues that have been passed through multiple support tiers, requiring in-depth troubleshooting and creative problem-solving. They may need to work closely with various departments, such as engineering or product teams, to find resolutions for challenging cases. Balancing multiple high-priority incidents while maintaining clear communication and timely responses can be demanding. However, these challenges help build valuable skills and experience, which can lead to career advancement within customer success, operations, or technical support leadership roles.

More about Escalation Analyst jobs
What cities are hiring for Escalation Analyst jobs? Cities with the most Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Escalation Analyst jobs? States with the most job openings for Escalation Analyst jobs include:
What job categories do people searching Escalation Analyst jobs look for? The top searched job categories for Escalation Analyst jobs are:
Escalation Analyst jobs near you
Infographic showing various Escalation Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
CPC Denials Escalation Analyst

CPC Denials Escalation Analyst

Allied Digestive Health

West Long Branch, NJ • On-site

$27 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Allied Digestive Health rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Summary:

This position requires strong expertise in coding guidelines, payer policy, denials management, and claims processing. The CPC Denials Escalation Analyst will serve as a subject-matter expert on denied-claim escalations, contribute to denial-prevention strategies, perform chart reviews, and ensure claims are properly adjudicated for payment. The role supports complex A/R projects, denial coding reviews, and compliance audits while maintaining productivity and quality standards aligned with regulatory and organizational requirements.


Essential Responsibilities:

The responsibilities of the CPC Denials Escalation Analyst will include:

• Master claim denials and claims processing to support denial prevention strategies and drive claim resolution to payment.

• Review coding-related denials for potential correction and resubmission.

• Work assigned high-level A/R projects and complex claim investigations.

• Maintain adherence to quality and productivity standards established by the organization and industry guidelines.

• Follow up on escalated or project-related claims, working no fewer than 65–70 claims per day.

• Identify denial and payer trends and communicate findings to AR management.

• Conduct follow-up with Medicare and Commercial insurance payers on escalated claims.

• Assist in identifying the need for payer policy updates or process changes to support regulatory compliance and claim payment.

• Participates in special projects as assigned.

• Any other duties as assigned.


Essential Skills:

The CPC Denials Escalation Analyst must be extremely detail-oriented. The CPC Denials Escalation Analyst must be able to comprehend all issues and articulate them to any person involved(s) needed to assist in their complete resolution. He/she must also possess:

  • Advanced analytical and reporting skills
  • Basic understanding of rudimentary medical terminology
  • Excellent judgment and decision-making
  • Problem-solving and organizational skills
  • Reliability, Accuracy, and Efficiency when dealing with patients or third-party payors
  • Excellent verbal and written communication skills
  • Ability to use good judgment in highly emotional and demanding situations
  • Ability to react to frequent changes in duties and volume of work
  • Excellent oral and written communication skills
  • Ability to manage multiple tasks with ease and efficiency
  • Ability to work independently with minimal supervision and be result-oriented
  • Effective interpersonal skills, including the ability to promote teamwork
  • Strong problem-solving skills
  • Ability to ensure a high level of customer satisfaction, including employees, patients, physicians, and external stakeholders
  • Maintains confidentiality of sensitive information
  • Broad knowledge of health care business office practices and principles


Education and Experience Required:

  • CPC, CPB, or AHIMA associate's degree
  • 5+ years Revenue Cycle Management experience
  • Strong understanding of CPT, HCPCS, accounts receivable, and charge capture workflows Experience with Athena, Epic, or comparable PM/EHR systems


We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.


Monday-Friday 8:30am-5:00pm

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