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Escalation Analyst Jobs (NOW HIRING)

My IT Crew

Escalation Engineer, FL

Orlando, FL · On-site

$100K - $120K/yr

Through Root Cause Analysis, discover training needs and provide coaching. Escalation Engineer Requirements and Qualifications: * 5+ years of relevant technical experience with Microsoft end-user and ...

My IT Crew

Escalation Engineer, FL

Orlando, FL · On-site

$73K - $97K/yr

Through Root Cause Analysis, discover training needs and provide coaching. Escalation Engineer Requirements and Qualifications: * 5+ years of relevant technical experience with Microsoft end-user and ...

My It Crew

Escalation Engineer, FL

Orlando, FL · On-site

Through Root Cause Analysis, discover training needs and provide coaching. Escalation Engineer Requirements and Qualifications: * 5+ years of relevant technical experience with Microsoft end-user and ...

UKG, Inc.

Escalation Manager III- Eng

Atlanta, GA · On-site

$71K - $103K/yr

... analytical, organizational and project management skills • Effective problem-solving and strong interpersonal skills with positive, 'can do' attitude • Self-Motivating, dedicated, with a strong ...

Verano

Sr. Analyst, Finance - Shared Services

Chicago, IL · On-site

$63K - $75K/yr

Serve as an escalation point for internal teams, vendors, and external customers; ensure timely, accurate, and professional communication. * Conduct root-cause analysis of recurring issues and ...

Verano

Sr. Analyst, Finance - Shared Services

Chicago, IL · On-site

$63K - $75K/yr

Serve as an escalation point for internal teams, vendors, and external customers; ensure timely, accurate, and professional communication. * Conduct root-cause analysis of recurring issues and ...

Job Board

Senior Escalation Engineer

North, SC · On-site

$97K - $133K/yr

As an Escalation Engineer, you are the critical bridge between our customers' most complex ... Conduct advanced root cause analysis (RCA) involving Linux internals, hardware performance, and ...

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Escalation Analyst information

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$31K

$73.3K

$130K

How much do escalation analyst jobs pay per year?

As of Jun 16, 2026, the average yearly pay for escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

Jobs that can pay $500,000 or more annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, high-level investment bankers, and certain specialized medical professionals like surgeons. These roles typically require extensive experience, advanced skills, and often involve significant responsibility or ownership stakes.

What jobs in the US pay 300,000 a year?

Escalation Analysts typically do not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized physicians, or senior technology executives. High-paying jobs often require extensive experience, advanced skills, and certifications, and may involve leadership or highly technical responsibilities.

What job makes $10,000 a month without a degree?

An Escalation Analyst typically earns between $4,000 and $8,000 per month, depending on experience and location, and usually requires relevant technical skills and industry knowledge. High-paying roles exceeding $10,000 monthly without a degree are rare and often involve specialized skills in fields like sales, real estate, or entrepreneurship. Most high-earning jobs without a degree emphasize experience, certifications, or self-employment rather than formal education alone.

What are the key skills and qualifications needed to thrive in the Escalation Analyst position, and why are they important?

To thrive as an Escalation Analyst, you need strong analytical skills, problem-solving abilities, and experience in customer support or technical troubleshooting, often supported by a relevant degree. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as certifications such as ITIL, are commonly required. Exceptional communication, attention to detail, and the ability to keep calm under pressure are vital soft skills for this role. These capabilities ensure escalated issues are handled efficiently and professionally, maintaining customer satisfaction and protecting company reputation.

What is an escalation analyst?

An escalation analyst is a professional responsible for handling complex customer issues that cannot be resolved at the initial support level. They analyze problems, coordinate with other teams, and ensure timely resolution, often using tools like ticketing systems and requiring strong communication and problem-solving skills.

What does an Escalation Analyst do?

An Escalation Analyst handles complex customer issues that require advanced troubleshooting and resolution. They investigate escalated cases, coordinate with internal teams, and ensure timely resolutions while maintaining customer satisfaction. Their role often involves identifying patterns in recurring issues and providing recommendations to improve processes and prevent future escalations. Strong communication, problem-solving, and analytical skills are essential for success in this position.

What are some typical challenges Escalation Analysts face in their daily work?

Escalation Analysts often encounter complex or unresolved issues that have been passed through multiple support tiers, requiring in-depth troubleshooting and creative problem-solving. They may need to work closely with various departments, such as engineering or product teams, to find resolutions for challenging cases. Balancing multiple high-priority incidents while maintaining clear communication and timely responses can be demanding. However, these challenges help build valuable skills and experience, which can lead to career advancement within customer success, operations, or technical support leadership roles.

More about Escalation Analyst jobs
What cities are hiring for Escalation Analyst jobs? Cities with the most Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Escalation Analyst jobs? States with the most job openings for Escalation Analyst jobs include:
What job categories do people searching Escalation Analyst jobs look for? The top searched job categories for Escalation Analyst jobs are:
Escalation Analyst jobs near you
Infographic showing various Escalation Analyst job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
De-Escalation Worker

De-Escalation Worker

River Edge Behavioral Health Center

Macon, GA • On-site

$14.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

De-Escalation – DSP for the Crisis Service Diagnostic Center (CSDC).
 
Company Overview: 
At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. We believe in supporting our team as well as our clients with our comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more. 
 
The Crisis Service and Diagnostic Center is a program designed to offer individual tailored assistance and brief (up to 90-day) stabilization for a maximum of sixteen (16) adults aged 18 and above, who have intellectual or developmental disabilities and/or concurrent IDD/BH diagnoses. These individuals are facing psychiatric challenges and/or significant emotional/behavioral changes that are impacting on their essential functions, potentially jeopardizing their ability to stay in their usual home environment. 
 
Position Overview:
We are seeking a De-Escalation Worker which can use communication or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent situation without using physical force, or with a reduction in force. 
 
Location/Schedule: 750 Hazel Street, Macon, GA – 36 hours 3–12-hour Sunday-Saturday 7am7pm and Every Other Weekend.  
 
Key Responsibilities:
  • Assist individuals in crisis with activities of daily living, including personal hygiene, feeding, and mobility. 
  • Implement interventions developed by behavior analysts in behavior support plan to prevent challenging behaviors and ensure the safety of individuals in crisis. 
  • Implement de-escalation strategies to reduce and prevent harmful behaviors during crisis situations. 
Qualifications:
  • Requires High School Diploma.  
  • At least 2 years working in behavioral health, with individuals intellectual and developmental disabilities (IDD), or related field.
  • Must have good computer skills. 
 
Additional Benefits:
  • Flexible spending accounts.
  • Short and long-term disability coverage.
  • 11 Paid holidays.
  • Voluntary Life Insurance.