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Escalation Analyst Jobs (NOW HIRING)

Elevance Health

Provider Escalations Analyst Senior

Mason, OH · On-site

$82K - $109K/yr

Serve as a mentor and trainer for provider escalation analysts and coordinates UAT testing and other project work. * Collaborates with internal and external business partners to determine root cause ...

Elevance Health

Provider Escalations Analyst Senior

Tampa, FL · On-site

$83K - $110K/yr

Serve as a mentor and trainer for provider escalation analysts and coordinates UAT testing and other project work. * Collaborates with internal and external business partners to determine root cause ...

Elevance Health

Provider Escalations Analyst

Mason, OH · On-site

... escalation requests and communication of contracts along with medical and clinical policies. How you will make an impact: * Remediate impacted high dollar multi claim issues (request, analyze and ...

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Escalation Analyst information

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How much do escalation analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for escalation analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What does an escalation analyst do?

An Escalation Analyst handles complex customer issues that require advanced troubleshooting and resolution. They investigate escalated cases, coordinate with internal teams, and ensure timely resolutions while maintaining customer satisfaction. Their role often involves identifying patterns in recurring issues and providing recommendations to improve processes and prevent future escalations. Strong communication, problem-solving, and analytical skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an escalation analyst?

To thrive as an Escalation Analyst, you need strong analytical skills, problem-solving abilities, and experience in customer support or technical troubleshooting, often supported by a relevant degree. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as certifications such as ITIL, are commonly required. Exceptional communication, attention to detail, and the ability to keep calm under pressure are vital soft skills for this role. These capabilities ensure escalated issues are handled efficiently and professionally, maintaining customer satisfaction and protecting company reputation.

What are some typical challenges escalation analysts face in their daily work?

Escalation Analysts often encounter complex or unresolved issues that have been passed through multiple support tiers, requiring in-depth troubleshooting and creative problem-solving. They may need to work closely with various departments, such as engineering or product teams, to find resolutions for challenging cases. Balancing multiple high-priority incidents while maintaining clear communication and timely responses can be demanding. However, these challenges help build valuable skills and experience, which can lead to career advancement within customer success, operations, or technical support leadership roles.

What is an escalation analyst?

An escalation analyst is a professional responsible for handling complex customer issues that cannot be resolved at the initial support level. They analyze problems, coordinate with technical teams, and ensure timely resolution, often using tools like ticketing systems and requiring strong communication and problem-solving skills.
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Escalation Analyst jobs near you
Infographic showing various Escalation Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Claims Escalations Analyst

Lake Charles, LA • On-site

Lake Charles Memorial Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about Lake Charles Memorial Health Systemexternal

Full-time

Posted 13 days ago

Lake Charles Memorial Health System rating

6.7

Company rating: 6.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

DESCRIPTION OF POSITION:

  • The claims escalation analyst monitors liability claims from start to finish, verifying and updating information on submitted claims, reviewing the policy to determine which charges are eligible for reimbursement, reconciling a claims adjuster's estimates, negotiating payment to all parties and following up to ensure that payments are made.

SUPERVISION: Reports directly to the Office Manager

RESPONSIBILITIES AND DUTIES:

  • Understands assigned payers allowable calculations in order to preview an account to determine if properly paid and identify when errors are made in payments.
  • Accurately posts transactions based on assigned duties ensuring that keying is correct for all payments, adjustments, ded & coins assignments.
  • Able to evaluate transactions posted on an account to ensure all payments and adjustments are posted and are appropriate.
  • Works with other departments to resolve any outstanding issues delaying claims processing.
  • Communicates effectively with assigned payer and makes appropriate decisions to escalate and push claims with carriers, companies and other departments.
  • Accurately evaluates each account in order to determine what is needed, what is left outstanding and what steps are necessary to resolve the account quickly.
  • Properly utilizes productivity tracking mechanisms.
  • Works at or above the weekly set productivity standard and completes tasks in a timely manner.
  • Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects.
  • Documents all information in the System following the Clear Concise Consistent method.
  • Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.
  • Writes clearly and informatively.
  • Edits work for spelling and grammar.
  • Varies writing style to meet needs.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

  EDUCATION AND WORK EXPERIENCE

  • High school graduate or GED certificate, required.
  • At least one year experience in Healthcare or related field preferred.
  • Adequate keyboarding skills( 40 words per minute typing rate); Basic computer skills.
  • Strong organizational and communication skills, including ability to discuss medical issues.
  • Negotiation skills including assertiveness and being proactive.

   Physical Demands/Work Environment

  • Work requires light duty lifting. 
  • Must be able to remain in a stationary position 50% of the time. 
  • Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer. 
  • Must be able to exchange accurate information with patient, family, peers and medical personnel.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Lake Charles Memorial Health System employees say

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Benefits

Hours and flexibility

Workplace

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About Lake Charles Memorial Health System

Sourced by ZipRecruiter

Lake Charles Memorial Health System is the only locally owned, regional community healthcare system in Lake Charles. The health system employs more than 2700 full-time, part-time and PRN employees and is the largest health system in the area. Memorial is a true community health system, run by a board of local volunteers from all walks of business, industry and public service. It is one of an elite group of health systems that belongs to the people of Southwest Louisiana and serves everyone regardless of age, race, gender or financial status.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Charles, LA, US

Year founded

1952

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