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Assistant Escalation Analyst Jobs (NOW HIRING)

Pacer Group

Project Support 2

Atlanta, GA · On-site

Project Support Specialist II / Customer Escalation Analyst Location: Atlanta, GA 30308 Work ... Serve as a backup for other departmental functions and assist with additional operational support ...

Percepta

Warranty Dealer Advocate Lead

Dearborn, MI

... contact and escalation analyst for all questions directed to Ford management including WPAC ... Assist the assessing team with web-based appeals by directing to the appropriate department • ...

Percepta

Warranty Dealer Advocate Lead

Dearborn, MI · On-site

... contact and escalation analyst for all questions directed to Ford management including WPAC ... Assist the assessing team with web-based appeals by directing to the appropriate department • ...

ASM Research

Escalation Manager, Junior

The Escalation Manager, Junior supports the structured handling of escalated IT incidents by ... Strong problem-solving, analytical, communication, and interpersonal skills, with the ability to ...

McKesson

Sr. Credit/Collections Specialist

Irving, TX · On-site

$22.91 - $38.18/hr

Escalation Analyst will be responsible for analyzing delinquent account balances and following up ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

New

Apex Informatics

Infrastructure Escalation Manager

Analysis of Infrastructure-related issues and identify proactive improvement measures * Ability to ... Utilize operational expertise to assist with driving resolution efforts regarding mission critical ...

Apex Informatics

Infrastructure Escalation Manager

Analysis of Infrastructure-related issues and identify proactive improvement measures * Ability to ... Utilize operational expertise to assist with driving resolution efforts regarding mission critical ...

Ventra Health, Inc.

Coding Escalation Specialist

Analyze medical records and documentation to ensure accurate and compliant code assignment * Serve ... Participate in coding audits and assist in implementing audit recommendations. * Educate and mentor ...

Cloud Software Group

Lead Escalation Engineer

San Ramon, CA · Remote

$104K - $138K/yr

What You'll do: - Analyzing customer logs - Setting up customer environments to reproduce their ... May assist the L1 team in calls with customers - Suggesting enhancements on the product, and as ...

In-Telecom

MSP Escalation (L2) Technician

Arlington, TX

$55K - $65K/yr

Perform detailed root cause analysis and implement preventative measures. * Support the deployment ... * Assist with client onboarding, system upgrades, and project rollouts as directed by senior ...

Cloud Software Group

Lead Escalation Engineer

San Ramon, CA · On-site +1

$114K - $150K/yr

What You'll do: - Analyzing customer logs - Setting up customer environments to reproduce their ... May assist the L1 team in calls with customers - Suggesting enhancements on the product, and as ...

PaloAlto Networks

Principal Escalation Engineer

Charlotte, NC · On-site +1

$147K - $237K/yr

Intercept, assist, and drive highly critical technical escalations that are raised to the executive ... Analyze complex network issues, including dynamic routing and security protocols, to identify root ...

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Assistant Escalation Analyst information

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$28K

$71.7K

$137K

How much do assistant escalation analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for assistant escalation analyst in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,500.00 per year, depending on experience, location, and employer.

What is the least stressful data analyst job?

A less stressful data analyst role typically involves routine tasks with minimal deadlines, such as working in a stable industry or a non-urgent environment. Positions with regular hours, limited client interaction, and clear expectations tend to be less stressful for data analysts. Specializations like reporting or data cleaning often have lower stress levels compared to high-pressure analytics roles.

What is the difference between Assistant Escalation Analyst vs Customer Support Specialist?

AspectAssistant Escalation AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer related certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCorporate office or remote, handling escalated technical issuesCall centers, retail, or online support, handling general customer inquiries
Employer & Industry UsageTech companies, telecoms, and service providersRetail, e-commerce, and service industries
Common Search & ComparisonOften compared for technical escalation rolesCompared for general customer service roles

The Assistant Escalation Analyst typically handles complex technical issues requiring specialized knowledge, often within tech or telecom industries. In contrast, Customer Support Specialists focus on general customer inquiries and basic troubleshooting. While both roles involve customer interaction, the escalation analyst role requires more technical skills and experience with problem resolution at higher levels.

More about Assistant Escalation Analyst jobs
What cities are hiring for Assistant Escalation Analyst jobs? Cities with the most Assistant Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Assistant Escalation Analyst jobs? States with the most job openings for Assistant Escalation Analyst jobs include:
What job categories do people searching Assistant Escalation Analyst jobs look for? The top searched job categories for Assistant Escalation Analyst jobs are:
Assistant Escalation Analyst jobs near you
Infographic showing various Assistant Escalation Analyst job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 1% Part Time, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.
Project Support 2

Project Support 2

Pacer Group

Atlanta, GA • On-site

Contractor

Posted 2 days ago

Job description

Professional Job Description
Job Title: Project Support Specialist II / Customer Escalation Analyst
Location: Atlanta, GA 30308
Work Schedule: 4 Days Onsite / 1 Day Remote
Duration: 3 Years Contract
Shift: Standard Shift

Job Summary

The Project Support Specialist II will support the Customer Operations team by managing and resolving escalated customer concerns across multiple SouthStar markets. This role operates in a high-volume, fast-paced environment and requires strong analytical, organizational, and communication skills. The individual will be responsible for researching customer issues, managing formal complaint processes, performing root cause analysis, and ensuring timely resolution while maintaining compliance with regulatory requirements and internal service level agreements.

This role requires collaboration with internal teams, maintaining accurate documentation, and ensuring escalated customer concerns are addressed effectively to improve customer satisfaction and operational performance.

Key Responsibilities

  • Investigate and resolve high-profile customer complaints and escalated service requests across multiple communication channels.
  • Manage the formal complaint resolution process, ensuring issues are addressed promptly and within defined timelines.
  • Conduct root cause analysis to identify systemic issues and recommend process improvements.
  • Maintain detailed documentation of customer cases and resolution steps in internal systems.
  • Ensure compliance with federal, state, and local regulations, company policies, and service-level agreements.
  • Collaborate with cross-functional teams including customer operations, regulatory teams, and management.
  • Support project coordination tasks including tracking deliverables, timelines, and operational updates.
  • Provide reporting and analysis related to complaint trends and operational performance metrics.
  • Utilize project management and productivity tools such as Microsoft Project, Jira, and Microsoft Office.
  • Serve as a backup for other departmental functions and assist with additional operational support as needed.

Required Qualifications

  • Bachelor’s degree in Business Administration, Project Management, or related field
  • 5+ years of experience handling customer escalations or high-level complaint resolution
  • Experience in project coordination or operational support roles
  • Strong problem-solving and root cause analysis abilities
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office and project management tools

Preferred Qualifications

  • Experience in customer operations, utilities, or energy sector
  • Knowledge of regulatory complaint handling and compliance processes
  • Experience working with high-volume service operations