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Assistant Escalation Analyst Jobs (NOW HIRING)

OP Consulting Group LLC

SOC Analyst 1

Harrisburg, PA · On-site

Maintain accurate and detailed incident records, including actions taken and escalation details ... Maintain established standards for triage accuracy and response times. * Assist with network and ...

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$137K

How much do assistant escalation analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for assistant escalation analyst in the United States is $71,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $83,500.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Escalation Analyst vs Customer Support Specialist?

AspectAssistant Escalation AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer related certificationsHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCorporate office or remote, handling escalated technical issuesCall centers, retail, or online support, handling general customer inquiries
Employer & Industry UsageTech companies, telecoms, and service providersRetail, e-commerce, and service industries
Common Search & ComparisonOften compared for technical escalation rolesCompared for general customer service roles

The Assistant Escalation Analyst typically handles complex technical issues requiring specialized knowledge, often within tech or telecom industries. In contrast, Customer Support Specialists focus on general customer inquiries and basic troubleshooting. While both roles involve customer interaction, the escalation analyst role requires more technical skills and experience with problem resolution at higher levels.

More about Assistant Escalation Analyst jobs
What cities are hiring for Assistant Escalation Analyst jobs? Cities with the most Assistant Escalation Analyst job openings:
What are the most commonly searched types of Escalation Analyst jobs? The most popular types of Escalation Analyst jobs are:
What states have the most Assistant Escalation Analyst jobs? States with the most job openings for Assistant Escalation Analyst jobs include:
What job categories do people searching Assistant Escalation Analyst jobs look for? The top searched job categories for Assistant Escalation Analyst jobs are:
Assistant Escalation Analyst jobs near you
Infographic showing various Assistant Escalation Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $71,673 per year, or $34.5 per hour.

Assistant Vice President, Technical Analyst

BNP Paribas

Chesterbrook, PA • On-site

$106K - $125K/yr

Full-time

Re-posted 6 days ago

Job description

BNP Paribas RCC, Inc.
Job Title: Assistant Vice President, Technical Analyst
Location: 735 Chesterbrook Boulevard, Chesterbrook, PA 19087
Duties: Provide IT support and quality assurance for all applications used by the operations and business teams. Provide business analysis for application releases, including enhancements and new projects. Elicit new requirements for system enhancements, maintaining project plans and standards for each release, tracking deadlines, managing stakeholders, and reporting or escalating to the manager when necessary. Review functional specifications for system evolutions, and provide recommendations related to proposed solutions. Participate in testing and ensure a smooth delivery of changes in production. Provide IT support for escalated production incidents and support tickets and assist in complex functional investigations. Organize and participate in B@NCS training of the end users. *Telecommuting permitted 40%: work may be performed within normal commuting distance from the BNP Paribas RCC Inc. office in Chesterbrook, PA.
SALARY :$106,974 - $125,000/ year
Work Schedule: 9am to 5pm, 40 hours a week. (Monday Friday)
Job Requirements: Bachelor's degree (US or Foreign Equivalent) in Information Technology, Finance, Accounting, Management, or a related field and two (2) years of experience as Business Analyst, Project Manager, or related occupation. Must have two (2) years of experience with: writing requirements and solution documents as a Business Analyst; Proficiency in SQL querying and data manipulation; Performing business analysis on projects requiring specifications on file transfer protocols, including FTP/SFTP, and MQ; Well versed in ISO15022 standards to be able to easily translate and incorporate these into system architecture; Managing projects both in Agile and Waterfall methodology; Proven deliverables implemented following SDLC processes and project management practices; Experience in Custodian Industry, focused on Corporate Actions or back-office trade Settlement in the Securities Services domain within an international Bank or international financial services organization; IT financial industry experience as a Business Analyst (or similar role); and User Acceptance Testing or Application Production Support experience. Must have one (1) year of experience with Understanding of Job schedulers in Autosys and respective workflows.
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Protect yourself from fraudulent job postings. Emails about jobs at BNP Paribas will always come from addresses ending @bnpparibas.com, @us.bnpparibas.com, @ca.bnpparibas.com, or @br.bnpparibas.com. You should be suspicious of emails regarding employment with BNP Paribas coming from any other domains and should not respond. BNP Paribas will never send payments to or request payments from candidates for positions posted by BNP Paribas.

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