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Remote Escalation Jobs in Missouri (NOW HIRING)

$53.75 - $70.25/hr

Serve as an escalation resource for major network incidents, participate in the on-call rotation ... Strong understanding of remote-access VPN, SASE, Zero Trust Network Access, IPsec VPN, identity ...

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Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Missouri?

The most popular types of Escalation jobs in Missouri are:

What cities in Missouri are hiring for Remote Escalation jobs?

Cities in Missouri with the most Remote Escalation job openings:

Infographic showing various Remote Escalation job openings in Missouri as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 8% Part Time, and 15% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Senior Network Security Engineer (Remote)

Kohl's

Remote

$53.75 - $70.25/hr

Full-time

Posted 15 days ago


Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,479 frontline employees who took The Breakroom Quiz

12th of 21 rated department stores


Job description

Role Specific Information

Job Description

About the Role

The Senior Network Engineer, Network Security is a hands-on technical leader responsible for designing, implementing, and operating secure, reliable, and scalable network services across locations, data centers, cloud environments, partner connectivity, and remote-user access.

This role requires strong network engineering fundamentals with deep experience in network security, including Cloud Networking (GCP/AWS), Palo Alto Networks firewalls, GlobalProtect VPN and Prisma Access. The engineer will lead technical delivery for firewalls, remote access, SASE, network segmentation, cloud network security, DNS security, and automation.

What You'll Do

  • Design, implement, and support Google Cloud Platform or similar Cloud network-security solutions, including VPC architecture, Cloud NGFW, Palo Alto VM-Series firewalls, routing, segmentation, ingress and egress controls, NAT, and centralized logging.

  • Design, deploy, configure, and support next-generation firewalls across data centers, retail locations, internet edge, B2B partner connectivity, remote access, and cloud environments.

  • Own the firewall-policy lifecycle, including intake, design review, implementation, validation, documentation, periodic rule recertification, and decommissioning of obsolete rules.

  • Lead hardware refreshes, software upgrades, migrations, and platform consolidations with minimal business impact.

  • Troubleshoot complex firewall, connectivity, routing, NAT, application, and performance issues using logs, packet captures, traffic-flow analysis, and monitoring tools.

  • Design, implement, and support GlobalProtect VPN and Prisma Access services for secure remote-user connectivity.

  • Drive the transition toward Zero Trust access controls, SSL decryption, consistent security policy enforcement, and secure direct internet access.

  • Troubleshoot remote-user connectivity, application performance, authentication, voice and video quality, routing, and security-policy issues across GlobalProtect and Prisma Access.

  • Lead lifecycle management, upgrades, capacity planning, resiliency testing, and operational improvements for remote-access and SASE platforms.

  • Serve as an escalation resource for major network incidents, participate in the on-call rotation, support front-line operations teams with complex issues, lead root-cause analysis, and implement corrective actions to prevent recurrence.


What Skills You Have

Required

  • 5+ years of network security experience in large-scale, complex enterprise, or high-traffic global environments.

  • Strong understanding of networking concepts and protocols (e.g., TCP/IP, BGP, EIGRP, OSPF, VLANs, DNS/DHCP)

  • Hands-on experience with Palo Alto Networks firewalls, Panorama, GlobalProtect VPN, and Prisma Access.

  • Strong understanding of remote-access VPN, SASE, Zero Trust Network Access, IPsec VPN, identity integration, and security-policy design.

  • Strong experience with Google Cloud Platform or similar cloud networking and security, including VPCs, firewall policies, Cloud NGFW or third-party cloud firewalls, Cloud VPN, Cloud Interconnect, Cloud Router, BGP, Cloud DNS, and load balancing.

  • Experience troubleshooting GlobalProtect and Prisma Access issues using firewall logs, Prisma Access logs, packet captures, routing data, and end-user experience metrics.

  • Experience designing secure connectivity for remote users, retail locations, cloud environments, data centers, and third-party partners.

Preferred

  • Palo Alto Networks certifications such as PCNSA, PCNSE, or Prisma Access certification.

  • Cisco certifications such as CCNA, CCNP Enterprise, CCNP Security, CCIE Enterprise Infrastructure, or CCIE Security.

  • CISSP or equivalent security certification.

  • Experience with Cisco routing, switching, Cisco ACI, SD-WAN, and enterprise data-center networking.

  • Experience with Prisma Access, SASE, ZTNA, ADEM, and identity-based access controls.

  • Experience with FireMon or similar firewall policy-management and compliance platforms.

  • Experience supporting PCI DSS or another regulated environment.

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

  • Ability to perform the accountabilities listed in the "What You'll Do" Section

  • Ability to comply with dress code requirements

  • Basic math and reading skills, legible handwriting, and basic computer operation

  • Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

  • Ability to learn and comply with all company policies, procedures, standards and guidelines

  • Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

  • Ability to work as part of a team and interact effectively and appropriately with others

  • Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

  • Ability to satisfactorily complete company training programs

  • Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

  • Ability to plan, prioritize and monitor activities across business units

  • Ability to complete or oversee the completion of assigned projects in a timely manner



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