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Remote Escalation Jobs (NOW HIRING)

Hathiant

Product Owner (O&M Escalation)​

Herndon, VA · Remote

Remote Job: Product Owner (O&M Escalation)​ Schedule: Full-time Shift: Day Job Potential for Remote Work: Remote Description AcisTek is seeking qualified professionals to support the Grants.gov ...

Integrated Management Strategies LLC

Remote Medical Coder

$19.25 - $24.25/hr

The role is fully remote within the US. We are proud of our national presence, and excited to offer ... Process encounters within required SLA on contract with deficiencies identified escalated as ...

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How much do remote escalation jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote escalation in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

More about Remote Escalation jobs
What cities are hiring for Remote Escalation jobs? Cities with the most Remote Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Remote Escalation jobs? States with the most job openings for Remote Escalation jobs include:
What job categories do people searching Remote Escalation jobs look for? The top searched job categories for Remote Escalation jobs are:
Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $36,314 per year, or $17.5 per hour.

Sr. Tester / QA (O&M Escalation)​

Hathiant

Herndon, VA • Remote

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Sr. Tester / QA (O&M Escalation)​


Location:  Remote
Job:  Sr. Tester / QA (O&M Escalation)​

Schedule: Full-time
Shift: Day Job
Potential for Remote Work: Remote

JOB DESCRIPTION

Description

AcisTek is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages.


The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a structured federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery.


Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience


Preferred experience includes one or more of the following:

  • Grants.gov, GrantSolutions, or other federal grants management platforms.
  • Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
  • Public-facing government websites or shared service platforms with large user communities.
  • System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
  • Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
  • HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
  • Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.


 Responsibilities include but are not limited to:

  • Participate in defining test strategies, creating test plans, and executing User Acceptance Testing (UAT).
  • Perform integration, system, regression, and performance testing; develop and maintain automated test scripts using tools like Selenium, Appium, Katalon, or Cucumber.
  • Translate business and functional requirements into testable requirements using Agile methodologies.
  • Identify, document, and track defects; analyze root causes and ensure defect closure.
  • Work with developers, systems teams, and vendors to resolve issues and ensure successful test execution.
  • Monitor, maintain, and improve data integration logic, especially in cloud environments.
  • Produce detailed test cases, plans, reports, and documentation for all testing activities.
  • Guide junior testers, share best practices, and promote QA standards. 
  • Recognize urgent maintenance or operational problems that require escalation, such as equipment failure, safety hazards, or service interruptions.
  • Coordinate with supervisors, maintenance leads, and cross-functional teams to escalate issues to the right level of authority or vendor.
  • Manage relationships with outside vendors, ensuring they meet service level agreements (SLAs) and operational requirements.
  • Work with engineering or maintenance teams to determine the cause of critical issues and recommend preventive measures.
  • Maintain accurate records of escalations, resolutions, and preventive actions; prepare reports for management.
  • Ensure all escalation actions comply with safety regulations, OSHA standards, and company policies.
  • Monitor and manage costs associated with urgent repairs or replacements, balancing urgency with financial impact.

Education and Experience:

  • Bachelors degree in information technology, computer science, or related preferred.
  • STQB, CISSP, ITIL, CEH, or other QA/security certifications
  • Proficiency in SQL, Java, C#, Python, or Perl
  • Experience with Agile/Scrum, TDD, BDD, and ALM tools
  • Knowledge of test automation frameworks and CI/CD pipelines
  • Familiarity with cloud technologies (AWS, Azure), big data tools (Hadoop, Hive), and performance/load testing tools (LoadRunner, JMeter, SoapUI, Postman)
  • 5 years or more of related experience required.

Physical Requirements: 


  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.