ZipRecruiter

Log In

1

Escalation Jobs (NOW HIRING)

IP Pathways

Network Escalation Engineer

Columbus, OH · Hybrid

Network Escalation Engineer Department: Advanced Technical Services Location: Columbus, Ohio Job Summary: IP Pathways is experiencing explosive company growth! In fact, we've doubled in size over the ...

UKG, Inc.

Escalation Manager III- Eng

Atlanta, GA · On-site

$71.90K - $103.35K/yr

The Engineering Escalation Management team is a part of the Engineering and Product organization within UKG. This team is a liaison between UKG's Customer Experience organization and the Engineering ...

Waymo

Escalation Manager Lead

Tempe, AZ

$190K - $234K/yr

Directly manage, mentor, and develop a team of 24/7 Escalation Managers, ensuring consistent leadership across all shifts * Design and optimize shift schedules, handover protocols, and fatigue ...

Cloud Software Group

Lead Escalation Engineer

San Ramon, CA · On-site +1

$114.50K - $150.90K/yr

As a Lead Escalation Engineer, you will be working on our MDM software called EBX, and be the link between our customers, product team support, and the engineers. What You'll do: - Analyzing customer ...

PaloAlto Networks

Principal Escalation Engineer

Charlotte, NC · On-site +1

$147K - $237.50K/yr

Job Summary As a Principal Escalation Engineer, you will hold a highly visible, senior-level position on a growing team. This role requires a blend of customer management and deep technical expertise ...

TQL

Escalation Resolution Specialist

Cincinnati, OH

$19.50/hr

As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk ...

Job Board

Senior Escalation Engineer

North, SC

$97K - $133.20K/yr

As an Escalation Engineer, you are the critical bridge between our customers' most complex technical challenges and our innovative engineering solutions. You aren't just resolving support cases; you ...

UKG, Inc.

Escalation Manager III- Eng

Lowell, MA · On-site

$71.90K - $103.35K/yr

The Engineering Escalation Management team is a part of the Engineering and Product organization within UKG. This team is a liaison between UKG's Customer Experience organization and the Engineering ...

My IT Crew

Remote Escalation Engineer - MSP

Brooklyn, NY · On-site +1

$85K - $100K/yr

Escalation Engineer Duties and Responsibilities * Be Fanatically awesome all the time! * Be an active advocate for customer satisfaction * Provide technical excellence t for systems, software, and ...

next page

Showing results 1-20

People also search for

All JobsEscalation Jobs

Escalation information

See salary details

$15

$41

$68

How much do escalation jobs pay per hour?

As of May 31, 2026, the average hourly pay for escalation in the United States is $41.31, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $52.88 per hour, depending on experience, location, and employer.

What is an Escalation job?

An Escalation job involves handling complex customer issues that frontline support teams cannot resolve. Escalation specialists or managers analyze problems, provide solutions, and coordinate with different teams to ensure a satisfactory resolution. They often work under high-pressure situations, requiring strong problem-solving and communication skills. The role ensures customer concerns are addressed efficiently while improving internal processes to prevent recurring issues.

What are the key skills and qualifications needed to thrive in the Escalation position, and why are they important?

To excel in an Escalation role, a solid background in customer support, problem-solving, and strong analytical abilities is crucial, often backed by experience in technical troubleshooting or service management. Familiarity with CRM software, ticketing systems like Zendesk or Salesforce, and ITIL certifications can be highly beneficial. Outstanding communication skills, resilience under pressure, and conflict resolution abilities help individuals thrive in this position. These competencies are vital as Escalation professionals handle complex or unresolved customer issues, ensuring swift resolution and high customer satisfaction.

What are some common challenges faced in an Escalation role, and how are they typically addressed?

Professionals in Escalation roles often deal with complex, high-priority issues that standard support teams are unable to resolve, which can create a fast-paced and high-pressure environment. They regularly engage with upset or frustrated customers, requiring patience and effective communication to de-escalate situations while finding solutions. Collaboration with technical teams and stakeholders is key to resolving underlying problems efficiently. Ongoing training, strong internal resources, and established escalation protocols help Escalation specialists successfully navigate these challenges and maintain excellent customer satisfaction.
More about Escalation jobs
What cities are hiring for Escalation jobs? Cities with the most Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Escalation jobs? States with the most job openings for Escalation jobs include:
What job categories do people searching Escalation jobs look for? The top searched job categories for Escalation jobs are:
Escalation jobs near you
De-Escalation Worker

De-Escalation Worker

River Edge Behavioral Health Center

Macon, GA • On-site

$14.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

De-Escalation – DSP for the Crisis Service Diagnostic Center (CSDC).
 
Company Overview: 
At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. We believe in supporting our team as well as our clients with our comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more. 
 
The Crisis Service and Diagnostic Center is a program designed to offer individual tailored assistance and brief (up to 90-day) stabilization for a maximum of sixteen (16) adults aged 18 and above, who have intellectual or developmental disabilities and/or concurrent IDD/BH diagnoses. These individuals are facing psychiatric challenges and/or significant emotional/behavioral changes that are impacting on their essential functions, potentially jeopardizing their ability to stay in their usual home environment. 
 
Position Overview:
We are seeking a De-Escalation Worker which can use communication or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent situation without using physical force, or with a reduction in force. 
 
Location/Schedule: 750 Hazel Street, Macon, GA – 36 hours 3–12-hour Sunday-Saturday 7am7pm and Every Other Weekend.  
 
Key Responsibilities:
  • Assist individuals in crisis with activities of daily living, including personal hygiene, feeding, and mobility. 
  • Implement interventions developed by behavior analysts in behavior support plan to prevent challenging behaviors and ensure the safety of individuals in crisis. 
  • Implement de-escalation strategies to reduce and prevent harmful behaviors during crisis situations. 
Qualifications:
  • Requires High School Diploma.  
  • At least 2 years working in behavioral health, with individuals intellectual and developmental disabilities (IDD), or related field.
  • Must have good computer skills. 
 
Additional Benefits:
  • Flexible spending accounts.
  • Short and long-term disability coverage.
  • 11 Paid holidays.
  • Voluntary Life Insurance.