ZipRecruiter

Log In

1

Escalation Jobs (NOW HIRING)

Island

Escalation Engineer - Dallas

Coppell, TX · On-site +1

$76K - $102K/yr

What You'll Do As an Escalation Engineer, you'll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Versant Health

Escalation Lead

Rancho Cordova, CA · On-site

Escalation Lead Versant Health bringing you Davis Vision and Superior Vision is a leading provider of vision and eye health solutions. We offer a full spectrum of services in the vision care ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

IT Escalation Engineer, Boston, MA We are seeking IT Escalation Engineer to join a fast growing managed services team. The person in this role will serve as a junior member of a project team and as a ...

IP Pathways

Network Escalation Engineer

Columbus, OH · On-site

Network Escalation Engineer Department: Advanced Technical Services Location: Columbus, Ohio Job Summary: IP Pathways is experiencing explosive company growth! In fact, weve doubled in size over the ...

IP Pathways

Network Escalation Engineer

Columbus, OH · Hybrid

Network Escalation Engineer Department: Advanced Technical Services Location: Columbus, Ohio Job Summary: IP Pathways is experiencing explosive company growth! In fact, we've doubled in size over the ...

Microsoft

Support Escalation Management

Charlotte, NC · On-site

The IC4 Support Escalation Management role acts as the primary contact for understanding and resolving issues to improve the experiences of account-aligned customers independently. This role involves ...

next page

Showing results 1-20

All JobsEscalation Jobs

Escalation information

See salary details

$15

$41

$68

How much do escalation jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for escalation in the United States is $41.31, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $52.88 per hour, depending on experience, location, and employer.

What does an escalation specialist do?

An escalation specialist handles complex customer issues that cannot be resolved at the initial support level. They analyze problems, coordinate with other teams, and implement solutions to ensure customer satisfaction, often using tools like CRM systems and following company protocols.

What jobs pay 4000 a week without a degree?

In escalation roles, high-paying positions such as senior support managers or technical escalation specialists can pay around $4,000 weekly, especially in industries like IT or telecommunications. These roles often require extensive experience, strong problem-solving skills, and certifications rather than formal degrees, and may involve working in fast-paced environments with technical tools and customer interaction.

How can I make 2000 a week working from home?

Escalation roles often involve handling complex customer issues and require strong communication and problem-solving skills. To earn $2000 weekly, professionals typically need to work full-time hours, have relevant experience, and may benefit from specialized certifications or training in customer service or technical support. Income varies based on the company, industry, and level of expertise.

What are some common challenges faced in an Escalation role, and how are they typically addressed?

Professionals in Escalation roles often deal with complex, high-priority issues that standard support teams are unable to resolve, which can create a fast-paced and high-pressure environment. They regularly engage with upset or frustrated customers, requiring patience and effective communication to de-escalate situations while finding solutions. Collaboration with technical teams and stakeholders is key to resolving underlying problems efficiently. Ongoing training, strong internal resources, and established escalation protocols help Escalation specialists successfully navigate these challenges and maintain excellent customer satisfaction.

What is the 3 month rule for jobs?

In escalation roles, the 3 month rule often refers to a company's policy that employees should be given at least three months to resolve issues or demonstrate performance before considering escalation or further action. It can also relate to probation periods or performance review cycles, which typically last around three months to assess progress and suitability for the role.

What are the key skills and qualifications needed to thrive in the Escalation position, and why are they important?

To excel in an Escalation role, a solid background in customer support, problem-solving, and strong analytical abilities is crucial, often backed by experience in technical troubleshooting or service management. Familiarity with CRM software, ticketing systems like Zendesk or Salesforce, and ITIL certifications can be highly beneficial. Outstanding communication skills, resilience under pressure, and conflict resolution abilities help individuals thrive in this position. These competencies are vital as Escalation professionals handle complex or unresolved customer issues, ensuring swift resolution and high customer satisfaction.

What is an Escalation job?

An Escalation job involves handling complex customer issues that frontline support teams cannot resolve. Escalation specialists or managers analyze problems, provide solutions, and coordinate with different teams to ensure a satisfactory resolution. They often work under high-pressure situations, requiring strong problem-solving and communication skills. The role ensures customer concerns are addressed efficiently while improving internal processes to prevent recurring issues.

More about Escalation jobs
What cities are hiring for Escalation jobs? Cities with the most Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Escalation jobs? States with the most job openings for Escalation jobs include:
What job categories do people searching Escalation jobs look for? The top searched job categories for Escalation jobs are:
Escalation jobs near you
Infographic showing various Escalation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $85,935 per year, or $41.3 per hour.
Escalation Engineer - Dallas

Escalation Engineer - Dallas

Island

Coppell, TX • On-site, Remote

$76K - $102K/yr

Full-time

Posted 24 days ago

Job description

Description
Island is the ideal environment for enterprise work - security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to users. It's not just a better way to secure work. It's a better way to work.
Backed by Coatue Management, Insight Partners, Sequoia Capital, and others, and trusted by some of the largest enterprises on the planet, Island is redefining what the modern workplace can be.
Recent Awards:
2024 - Chosen as one of LinkedIn's Top Startups of 2024 in Dallas
2025 - Named #6 in the 2025 Dallas 100™ Entrepreneur Awards
2026 - CNBC Disruptor 50 List
Come join us in building something that's already changing how the world works.
What You'll Do
As an Escalation Engineer, you'll join our growing global Escalation team that sits at the intersection of our customers and our engineering teams. You will deliver exceptional support experiences to some of the world's largest enterprises by owning complex investigations end-to-end and driving systemic improvements back into the product. Your frontline insights will shape product priorities and directly impact how Fortune 500 enterprises experience Island.
  • Own complex investigations end-to-end: Take escalated cases from initial triage through root cause analysis and resolution, spanning browser, network, cloud, and endpoint layers.
  • Analyze real technical data: Work directly with support debug packages, Chromium traces, network captures, log platforms, and diagnostic tools to isolate browser behavior, analyze network infrastructure, and correlate logs across distributed systems.
  • Collaborate with R&D: Write detailed, evidence-based escalation reports with reproduction steps, logs, and traces that enable engineering teams to act quickly to get issues resolved.
  • Be the customer's advocate: Own the communication loop with enterprise customers from escalation through resolution, translating complex technical findings into clear updates.
  • Drive systemic improvements & cross-team triage: Identify patterns across escalations, contribute to knowledge base articles and runbooks to reduce future volume, and participate in prioritization discussions where your insight directly influences what gets fixed and when.
  • Incident Response & Coordination: You'll occasionally join high-impact production incidents affecting enterprise customers, partnering with customer-facing teams and Engineering to help coordinate investigation and remediation efforts. You'll also contribute to post-incident analysis, including root cause analysis (RCA) documentation and

Requirements
Must Have
  • 5+ years in a technical support escalation or similar customer-facing technical role
  • Networking fundamentals: TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts
  • Web debugging proficiency: Browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis
  • Log analysis experience: Comfort working with observability platforms (Coralogix, Sentry, New Relic, or similar) to query logs, traces, and metrics
  • OS knowledge: Windows and/or macOS internals, enterprise endpoint management concepts
  • Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint protection)
  • Excellent written communication: Ability to write clear, structured technical reports for both engineering teams and enterprise customers
  • Self-directed investigation skills: Comfortable driving investigations autonomously, triangulating across multiple data sources without a predefined playbook
  • Composure under pressure: Ability to manage frustrated enterprise stakeholders with empathy and ownership

Nice to Have
  • Experience with enterprise browser, endpoint security, or SASE/SSE products
  • Familiarity with Chromium architecture, extensions, or browser internals
  • Identity and authentication expertise (SSO, SAML, OAuth/OIDC, Azure AD, Okta)
  • Code reading ability: Can read and follow code in JavaScript, C#, Go, or similar languages to understand product behavior
  • Scripting ability (Python, PowerShell, Bash) for log parsing or reproduction automation
  • Background in incident response
  • Experience supporting Fortune 500 or large enterprise customers

What We Offer
  • Work with cutting-edge technology at the intersection of browser engineering, enterprise security, and zero-trust networking
  • Direct mentorship from senior engineers across R&D, with deep exposure to Chromium, distributed networking, and cloud architecture
  • Visible customer impact: your investigations directly shape product quality for some of the world's largest organizations
  • A collaborative, growth-oriented environment where escalation engineers regularly grow into senior escalation, R&D engineering, product, or technical leadership roles
  • Cross-functional exposure across engineering, product, and customer success teams
  • Global team collaboration (US and Israel)

Apply