Samsung Technical Support Jobs (NOW HIRING)

Job Summary:
Samsung Semiconductor is a global leader in technology solutions, providing innovative designs for various applications. They are seeking a Technical Account Manager for DRAM Business Enablement to manage customer relationships and drive engineering engagement for DRAM-based memory solutions.
Responsibilities:
• Manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications.
• Focus on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment.
• Interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.
• Support Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Control and follow up on PCN (Product Change Notice) and organize QTR (Quarterly Technical Review) and present roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development.
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement.
• Communicate at various management levels.
Qualifications:
Required:
• Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
• Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development.
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement.
• Communicate at various management levels.
• Familiar with DRAM memory design, Architecture or system architecture.
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes and advanced package technology.
• Familiar with system level operation including RAS, Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology, or memory field with customer facing responsibilities.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Customer support experience for DRAM products.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skill.
Preferred:
• Fluency in Korean is a plus.
• Having held a related engineering role in the past as an Application Engineer is a plus.
• Having been a customer with deep technical interactions with a supplier is a plus.
• Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
• Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs.
Company:
Samsung Semiconductor, Inc. (SSI) is a multi-billion dollar wide range of industry-leading semiconductor solutions. Founded in 1974, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.