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Technical Support Call Center Jobs (NOW HIRING)

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO

$18 - $23.25/hr

We offer an excellent compensation package We are looking for Helpdesk Support/ Call Center in ... technical assistance to the customer (Examples) Password reset Account information Case number ...

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Technical Support Call Center information

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How much do technical support call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for technical support call center in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Call Center representative, and why are they important?

To thrive as a Technical Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, remote desktop tools, and CRM software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the support team.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions and performance. Skilled trades like certain plumbing, electrical, or HVAC work, especially with experience and certifications, can also reach this income level without a college degree.

What is the difference between Technical Support Call Center vs Customer Service Representative?

AspectTechnical Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in specific productsCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall center setting, technical troubleshootingCall or in-person customer interactions, general inquiries
Employer & IndustryIT, telecom, electronics companiesRetail, banking, service industries
Common Search & ComparisonTechnical support, troubleshooting, IT helpdeskCustomer service, client support, client relations

While both roles involve assisting customers over the phone, Technical Support Call Center positions focus on resolving technical issues and troubleshooting products or services. Customer Service Representatives handle general inquiries, billing, and customer satisfaction. The technical support role requires more technical knowledge and often specific certifications, whereas customer service roles emphasize communication and problem-solving skills.

What are technical support call center jobs?

Technical support call center jobs involve assisting customers with troubleshooting and resolving technical issues related to products or services, often over the phone, email, or chat. Employees in these roles typically help users with software installations, hardware malfunctions, network problems, and other technology-related concerns. They must have strong communication skills, patience, and a good understanding of the products or systems they support. These jobs can be found in many industries, including IT, telecommunications, and consumer electronics.

How can I make 2000 a week working from home?

A Technical Support Call Center representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience. Achieving this income may involve handling high call volumes, working overtime, or earning performance-based bonuses, depending on the employer's pay structure and your efficiency.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level support positions. Specialized roles requiring technical expertise, such as Technical Support Manager or IT Support Supervisor, also tend to have higher compensation, especially with relevant certifications and experience.

What is technical support in a call center?

Technical support in a call center involves assisting customers with troubleshooting hardware, software, or network issues related to products or services. Support agents use tools like remote access and knowledge bases to resolve problems efficiently, often requiring good communication skills and technical knowledge.

What are some common challenges faced by Technical Support Call Center agents, and how can they be effectively managed?

Technical Support Call Center agents often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. To manage these effectively, agents should be well-versed in troubleshooting procedures, utilize available knowledge bases, and practice active listening to understand customer concerns. Continuous training, teamwork, and stress management techniques are also key strategies for maintaining high performance and job satisfaction in this fast-paced environment.
More about Technical Support Call Center jobs
What job categories do people searching Technical Support Call Center jobs look for? The top searched job categories for Technical Support Call Center jobs are:
Technical Support Call Center jobs near you
Infographic showing various Technical Support Call Center job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Call Center Manager

Celerant Tech

Iselin, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Technical Support Call Center Manager
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com .
The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.
Responsibilities:
- Oversee all call center operations and staff
- Prepare work schedules and adjust staffing based upon volume forecasts
- Hire and onboard new team members
- Enable and motivate staff to provide a high level of customer satisfaction
- Ensure that team members meet company standards for professionalism
- Monitor and address responsiveness for tasks
- Prioritize and escalate tasks based upon multiple factors
- Evaluate performance through reporting and analysis
- Proactively effect change by improving management and processes
- Develop agents and supervisors through training and mentoring
- Collaborate with other managers to satisfy customers and achieve company goals
Requirements:
- Management or supervisory experience in a call center
- College degree or course credits in management, administration or supervisory area
- Effective use of Microsoft Office and business applications
- Experience with analyzing staff and business data and effecting changes based upon that data
- Handles change with a positive attitude
Optional Skills:
- Ability to remotely manage team members
- Experience as an agent in a call center for technical products or services
- Basic SQL knowledge
Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.
Optional Dental and Eye Care Coverage Available.
Requirements
Requirements:
- Management or supervisory experience in a call center
- College degree or course credits in management, administration or supervisory area
- Effective use of Microsoft Office and business applications
- Experience with analyzing staff and business data and effecting changes based upon that data
- Handles change with a positive attitude
Salary Description
85,000K - 115,000K

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