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Technical Support Call Center Jobs (NOW HIRING)

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high-volume call center environment, following established ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high‑volume call center environment, following ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high-volume call center environment, following established ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Intellectt INC

Call center/Customer support

Livermore, CA · On-site

$18.25 - $23.50/hr

... technical support. Requirements: * High School Diploma * 2+ years high-volume call center ... experience * Strong computer & Microsoft Office skills * Knowledge of HIPAA/privacy standards ...

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

MILLENNIUMSOFT

Call Center Representative

Mount Laurel, NJ · On-site

$15.75 - $19.75/hr

Position : Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours ... The candidate will provide fleet drivers and administrators with non-technical support via issuing ...

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Technical Support Call Center information

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How much do technical support call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for technical support call center in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Call Center representative, and why are they important?

To thrive as a Technical Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, remote desktop tools, and CRM software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the support team.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions and performance. Skilled trades like certain plumbing, electrical, or HVAC work, especially with experience and certifications, can also reach this income level without a college degree.

What is the difference between Technical Support Call Center vs Customer Service Representative?

AspectTechnical Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in specific productsCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall center setting, technical troubleshootingCall or in-person customer interactions, general inquiries
Employer & IndustryIT, telecom, electronics companiesRetail, banking, service industries
Common Search & ComparisonTechnical support, troubleshooting, IT helpdeskCustomer service, client support, client relations

While both roles involve assisting customers over the phone, Technical Support Call Center positions focus on resolving technical issues and troubleshooting products or services. Customer Service Representatives handle general inquiries, billing, and customer satisfaction. The technical support role requires more technical knowledge and often specific certifications, whereas customer service roles emphasize communication and problem-solving skills.

What are technical support call center jobs?

Technical support call center jobs involve assisting customers with troubleshooting and resolving technical issues related to products or services, often over the phone, email, or chat. Employees in these roles typically help users with software installations, hardware malfunctions, network problems, and other technology-related concerns. They must have strong communication skills, patience, and a good understanding of the products or systems they support. These jobs can be found in many industries, including IT, telecommunications, and consumer electronics.

How can I make 2000 a week working from home?

A Technical Support Call Center representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience. Achieving this income may involve handling high call volumes, working overtime, or earning performance-based bonuses, depending on the employer's pay structure and your efficiency.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level support positions. Specialized roles requiring technical expertise, such as Technical Support Manager or IT Support Supervisor, also tend to have higher compensation, especially with relevant certifications and experience.

What is technical support in a call center?

Technical support in a call center involves assisting customers with troubleshooting hardware, software, or network issues related to products or services. Support agents use tools like remote access and knowledge bases to resolve problems efficiently, often requiring good communication skills and technical knowledge.

What are some common challenges faced by Technical Support Call Center agents, and how can they be effectively managed?

Technical Support Call Center agents often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. To manage these effectively, agents should be well-versed in troubleshooting procedures, utilize available knowledge bases, and practice active listening to understand customer concerns. Continuous training, teamwork, and stress management techniques are also key strategies for maintaining high performance and job satisfaction in this fast-paced environment.
More about Technical Support Call Center jobs
What job categories do people searching Technical Support Call Center jobs look for? The top searched job categories for Technical Support Call Center jobs are:
Technical Support Call Center jobs near you
Infographic showing various Technical Support Call Center job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Help Desk Support, Call Center 24/7 Support

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Key responsibilities

  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays.

  • Input trouble calls into the DoD OIG ticket tracking system, document relevant information, and maintain notes in the system.

  • Analyze and resolve trouble tickets utilizing tools such as remote desktop, escalating tickets when required by service desk processes.

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
• Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

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