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Bilingual Technical Support Jobs (NOW HIRING)

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 6, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

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Bilingual Technical Support information

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$26

$44

How much do bilingual technical support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for bilingual technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a bilingual technical support specialist?

A Bilingual Technical Support specialist is a professional who assists customers in resolving technical issues while communicating fluently in two or more languages. Their main responsibilities include troubleshooting hardware or software problems, providing product guidance, and ensuring customer satisfaction for clients who speak different languages. By bridging language gaps, they help companies deliver effective support to a diverse customer base and often work in call centers, IT departments, or remote support roles.

What are the key skills and qualifications needed to thrive as a bilingual technical support specialist?

To thrive as a Bilingual Technical Support specialist, you need strong troubleshooting abilities, fluency in at least two languages, and a background in IT or customer service, often backed by relevant certifications. Familiarity with ticketing systems, remote desktop tools, and CRM platforms is typically required. Excellent communication, patience, and cultural sensitivity are crucial soft skills for this role. These skills and qualities are essential because they ensure effective problem-solving, clear communication with diverse clients, and a high level of customer satisfaction.

What is the difference between Bilingual Technical Support vs Customer Service Representative?

AspectBilingual Technical SupportCustomer Service Representative
Required SkillsTechnical knowledge, problem-solving, bilingual communicationCustomer service skills, communication, problem resolution
Work EnvironmentCall centers, IT departments, technical support teamsRetail, call centers, service industries
CertificationsTechnical certifications often preferredCustomer service training, soft skills
Industry UsageTechnology, telecom, software companiesRetail, hospitality, general services

While both roles involve communication and problem-solving, Bilingual Technical Support focuses on resolving technical issues in multiple languages within technical or IT environments. Customer Service Representatives handle a broader range of customer inquiries across various industries, often emphasizing soft skills and customer satisfaction. The key difference lies in technical expertise and industry focus.

How does being bilingual enhance your effectiveness in a technical support role?

Being bilingual allows you to assist a broader range of customers by providing support in their preferred language, which improves customer satisfaction and reduces misunderstandings. You may also act as a bridge between technical teams and non-English-speaking clients, ensuring accurate communication of complex technical information. Additionally, your language skills can make you an invaluable resource during high-priority incidents that require quick resolution across different regions. This ability often leads to increased responsibilities and potential advancement within multinational companies.
More about Bilingual Technical Support jobs
What states have the most Bilingual Technical Support jobs? States with the most job openings for Bilingual Technical Support jobs include:
What job categories do people searching Bilingual Technical Support jobs look for? The top searched job categories for Bilingual Technical Support jobs are:
Bilingual Technical Support jobs near you
Infographic showing various Bilingual Technical Support job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Bilingual Technical Support Analyst

Procom Consultants Group

Plano, TX

Contractor

Re-posted 19 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Analyst (Spanish/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX.


Bilingual Technical Support Analyst (Spanish/English) Job Details


  • Supporting our entire customer base through a variety of mediums 
  • Provide proactive and reactive assistance to all external customers 
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 
  • Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 
  • Log all issues into Insight, updating activities to cases, and escalate cases 
  • Provide technical problem resolution for Intel Security Scan Alert product used by our customers and must fully document problem resolution in the Intel Security call tracking system 
  • Perform duties as assigned by management 
  • Provide proactive assistance to your specific product 
  • Trouble-shoot/qualify cases before escalating into Tier-II 
  • Record and document all issues related to customers both internal and external 
  • Conference call availability to resolve product issues 
  • Log all testing, troubleshooting and research done in process of resolution 
  • Responsible for Customer and Internal Updates 
  • Produce articles for submission into the current knowledgebase 
  • Maintain a high level of knowledge and professionalism 
  • Creation of product troubleshooting guides to assist support teams 
  • Provide effective and timely communication to support teams 
  • Document issues within the call tracking system 
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 
  • Be available and accessible to fellow co-workers 
  • Maintain a friendly, open, approachable, positive attitude 


Bilingual Technical Support Analyst (Spanish/English) Mandatory Skills


  • This position requires fluent writing and speaking skills in Spanish. In addition to Spanish, Portuguese would be a strong plus. 

  • Understanding of Operating Systems such as Unix, Linux and Windows
  • Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 
  • Strong problem solving skills 
  • Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, etc.
  • Basic Vulnerability and Threat analysis skills preferred 
  • Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 
  • Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 
  • At least 1 year of experience in customer care/customer support
  • Ability to multi-task and prioritize job requirements 
  • Effective problem resolution
  • Ability to communicate at multiple levels with customers (i.e. technical / management)
  • Excellent at providing positive customer service
  • Advanced writing and verbal skills
  • Ability to support multiple products simultaneously
  • Self-motivated (takes initiative)
  • Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable


Bilingual Technical Support Analyst (Spanish/English) Start Date


ASAP


Bilingual Technical Support Analyst (Spanish/English) Assignment Length


6+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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