ZipRecruiter

Log In

1

Technical Support Call Center Jobs (NOW HIRING)

Point Broadband

Supervisor, Technical Support

This position is responsible for leading a team of call center agents delivering high-quality technical support in a fast-paced environment. This role drives performance, manages escalated customer ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high‑volume call center environment, following ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... De-escalate situations involving dissatisfied customers, offering patient assistance and support

Alert 360

Technical Support

Tulsa, OK

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

MILLENNIUMSOFT

Call Center Representative

Mount Laurel, NJ

$15.75 - $19.75/hr

Position : Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours ... The candidate will provide fleet drivers and administrators with non-technical support via issuing ...

millenniumsoft

Call Center Representative

Mount Laurel, NJ · On-site

$15.75 - $19.75/hr

Position : Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours ... The candidate will provide fleet drivers and administrators with non-technical support via issuing ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Call Center Jobs

Technical Support Call Center information

See salary details

$12

$21

$31

How much do technical support call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for technical support call center in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Call Center representative, and why are they important?

To thrive as a Technical Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, remote desktop tools, and CRM software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the support team.

What is the difference between Technical Support Call Center vs Customer Service Representative?

AspectTechnical Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in specific productsCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall center setting, technical troubleshootingCall or in-person customer interactions, general inquiries
Employer & IndustryIT, telecom, electronics companiesRetail, banking, service industries
Common Search & ComparisonTechnical support, troubleshooting, IT helpdeskCustomer service, client support, client relations

While both roles involve assisting customers over the phone, Technical Support Call Center positions focus on resolving technical issues and troubleshooting products or services. Customer Service Representatives handle general inquiries, billing, and customer satisfaction. The technical support role requires more technical knowledge and often specific certifications, whereas customer service roles emphasize communication and problem-solving skills.

What are technical support call center jobs?

Technical support call center jobs involve assisting customers with troubleshooting and resolving technical issues related to products or services, often over the phone, email, or chat. Employees in these roles typically help users with software installations, hardware malfunctions, network problems, and other technology-related concerns. They must have strong communication skills, patience, and a good understanding of the products or systems they support. These jobs can be found in many industries, including IT, telecommunications, and consumer electronics.

What are some common challenges faced by Technical Support Call Center agents, and how can they be effectively managed?

Technical Support Call Center agents often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. To manage these effectively, agents should be well-versed in troubleshooting procedures, utilize available knowledge bases, and practice active listening to understand customer concerns. Continuous training, teamwork, and stress management techniques are also key strategies for maintaining high performance and job satisfaction in this fast-paced environment.
More about Technical Support Call Center jobs
What job categories do people searching Technical Support Call Center jobs look for? The top searched job categories for Technical Support Call Center jobs are:
Technical Support Call Center jobs near you
Infographic showing various Technical Support Call Center job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Supervisor, Technical Support

Supervisor, Technical Support

Point Broadband

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Point Broadband rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

10th of 76 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
Supervisor, Technical Support
Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote
Summary:
This position is responsible for leading a team of call center agents delivering high-quality technical support in a fast-paced environment. This role drives performance, manages escalated customer issues, and ensures exceptional service through effective coaching and training. Responsible for overseeing the technical support team-guiding them in troubleshooting, diagnosing, and resolving technical issues efficiently with a focus on collaboration and coaching.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
  • Supervise, mentor, and train Tier 2 technical support agents to meet call center goals.
  • Act as the escalation point for complex customer inquiries, ensuring prompt and effective resolution.
  • Develop and enforce call center policies and procedures aligned with corporate objectives.
  • Monitor performance metrics (e.g., response times, resolution times, customer satisfaction scores), prepare reports, and implement corrective actions when needed.
  • Lead special projects to enhance customer experience and drive process improvements.
  • Ensure adherence to quality assurance standards, service level agreements (SLAs), and internal/external response time expectations through regular call quality reviews and process improvements.
  • Collaborate with other departments to ensure seamless information sharing and resolve customer issues.
  • Identify areas for process and system improvements, driving efficiencies in handling technical support issues.
  • Create and maintain knowledge base articles and technical documentation for use by the team and end-users.
  • Track and report on key performance metrics such as ticket resolution times, first-call resolution, and customer satisfaction; analyze technical support trends and recommend improvements or additional training as needed.
  • Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • Proven leadership experience in a call center or customer support environment.
  • Strong customer service orientation with excellent communication and critical thinking skills.
  • Familiarity with call center systems and technical support tools.
  • Experience in a technical support role is beneficial; telecommunications or IT support experience is a plus.
  • Bachelor's degree in a related field (preferred) or equivalent work experience.
  • Minimum of one year of supervisory experience in a call center or technical support setting.
  • Proficient in technical skills, with a strong understanding of computer networks and troubleshooting network management systems.
  • Skilled in word processing, Excel, email, and call center management software.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Regularly required to talk, hear, and communicate effectively.
  • Regularly required to use hands to type, handle objects and paperwork
  • Required to reach and hold on to items at chest level or reach above the shoulder.
  • Required to use close vision, see colors, and be able to focus.
  • Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays, as necessary.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

Apply