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Technical Support Call Center Jobs (NOW HIRING)

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

Alert 360

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

... Technical Support Specialist, you'll advance your skills within our rapidly growing industry to ... SHIFT HOURS - CALL CENTER ENVIRONMENT * 1pm-10pm Shift with at least one weekend day - REQUIRED

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$16.75 - $20.75/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

Network Temp Inc

Call Center Representative

New York, NY · On-site

$28 - $29/hr

Primary duties include answering questions, resolving complaints, and providing technical support ... Additional Notes: Onsite Our Call center agents need customer service skills, should have ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Primary duties include answering questions, resolving complaints, and providing technical support ... Additional Notes: Onsite Our Call center agents need customer service skills, should have ...

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Technical Support Call Center information

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How much do technical support call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for technical support call center in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Call Center representative, and why are they important?

To thrive as a Technical Support Call Center representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a high school diploma or equivalent. Familiarity with helpdesk ticketing systems, remote desktop tools, and CRM software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the support team.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions and performance. Skilled trades like certain plumbing, electrical, or HVAC work, especially with experience and certifications, can also reach this income level without a college degree.

What is the difference between Technical Support Call Center vs Customer Service Representative?

AspectTechnical Support Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, sometimes certifications in specific productsCustomer service skills, sometimes basic product knowledge
Work EnvironmentCall center setting, technical troubleshootingCall or in-person customer interactions, general inquiries
Employer & IndustryIT, telecom, electronics companiesRetail, banking, service industries
Common Search & ComparisonTechnical support, troubleshooting, IT helpdeskCustomer service, client support, client relations

While both roles involve assisting customers over the phone, Technical Support Call Center positions focus on resolving technical issues and troubleshooting products or services. Customer Service Representatives handle general inquiries, billing, and customer satisfaction. The technical support role requires more technical knowledge and often specific certifications, whereas customer service roles emphasize communication and problem-solving skills.

What are technical support call center jobs?

Technical support call center jobs involve assisting customers with troubleshooting and resolving technical issues related to products or services, often over the phone, email, or chat. Employees in these roles typically help users with software installations, hardware malfunctions, network problems, and other technology-related concerns. They must have strong communication skills, patience, and a good understanding of the products or systems they support. These jobs can be found in many industries, including IT, telecommunications, and consumer electronics.

How can I make 2000 a week working from home?

A Technical Support Call Center representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience. Achieving this income may involve handling high call volumes, working overtime, or earning performance-based bonuses, depending on the employer's pay structure and your efficiency.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level support positions. Specialized roles requiring technical expertise, such as Technical Support Manager or IT Support Supervisor, also tend to have higher compensation, especially with relevant certifications and experience.

What is technical support in a call center?

Technical support in a call center involves assisting customers with troubleshooting hardware, software, or network issues related to products or services. Support agents use tools like remote access and knowledge bases to resolve problems efficiently, often requiring good communication skills and technical knowledge.

What are some common challenges faced by Technical Support Call Center agents, and how can they be effectively managed?

Technical Support Call Center agents often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated customers. To manage these effectively, agents should be well-versed in troubleshooting procedures, utilize available knowledge bases, and practice active listening to understand customer concerns. Continuous training, teamwork, and stress management techniques are also key strategies for maintaining high performance and job satisfaction in this fast-paced environment.
More about Technical Support Call Center jobs
What job categories do people searching Technical Support Call Center jobs look for? The top searched job categories for Technical Support Call Center jobs are:
Technical Support Call Center jobs near you
Infographic showing various Technical Support Call Center job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support

Technical Support

ACS Security

Tulsa, OK • On-site

$32K - $41K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Alert 360 was awarded 'Best Place to Work' for six consecutive years in a row!

Are you part tech guru and customer service savvy? Do friends refer to you as a problem solver? Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360, we provide home and business owners leading smart security and home automation solutions, and as a Call Center Technical Support Specialist, you'll advance your skills within our rapidly growing industry to help home-- all from the comfort of an air-conditioned national support center and comfy chair.

SHIFT HOURS - CALL CENTER ENVIRONMENT

  • 1pm-10pm Shift with at least one weekend day - REQUIRED
  • Training schedule is M-F 8-5 for the first 3 weeks
  • Holiday availability REQUIRED.
  • Must be flexible and willing to arrive early or leave later as customer needs dictate.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT

  • Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about their security or automation equipment.
  • Provide technical support to customers by researching and troubleshooting problems, while maintaining customer safety.
  • The ability to listen, communicate, identify the root cause and respond accordingly.
  • The ability to empathize with customers and provide a calm, positive experience.
  • Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
  • Deliver world-class customer service that builds customer satisfaction and loyalty.

DESIRED SKILLS AND EXPERIENCE OF THE TECH SUPPORT AGENT

  • Prior technical support experience is required.
  • Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc.
  • Ability to adapt to a fast-paced call center environment.
  • Experience working with companies such as Dish, GeekSquad and AT&T a plus!
  • Stable work history
  • A willingness and desire to assist others.
  • Great interpersonal skills and prior customer service experience, preferably in a call center environment.
  • Prior security industry experience is a plus

REQUIREMENTS OF THE TECH SUPPORT AGENT

  • High school graduate or equivalent.
  • Technical degrees/certifications are a plus.
  • Ability to work second shift five days including one weekend day.
  • Recent technical support experience in a call center environment.
  • Must be able to pass pre-employment background and drug screen.
  • Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills.
  • Type a minimum of 30-40 wpm.

THE BENEFITS OF JOINING OUR TEAM

Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes:

  • Health coverage for you and your family through medical, dental, and vision plans
  • A generous paid time off program starting at three weeks and increasing with your tenure
  • A 401(k) plan where the company matches dollar-for-dollar on a generous % you contribute
  • Financial protection through disability, life, and accidental death and dismemberment insurance
  • To help you manage your work and life needs, we offer an employee assistance program, tuition reimbursement, and free home security monitoring with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!

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