Samsung Technical Support Jobs (NOW HIRING)

This role is not eligible for immigration sponsorship. Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

• Develop and execute sales strategies to achieve revenue and margin objectives.
• Lead the sales engineering team to identify, qualify, and secure high volume, long-term OEM partnership
• Mentor, lead, and develop a team of regional sales engineers to drive performance
• Serve as the primary technical point of contact for senior-level engineering stakeholders at major OEM partners
• Oversee the technical application process-providing specialized expertise to guide clients through design qualification, reliability activities, and optimal component pairings
• Identify industry trends, competitor product strengths, and emerging technological needs
• Act as the internal voice of the customer to influence R&D and product roadmap decision at HQ
• Work with sales, marketing teams to create compelling presentations, white papers, and proposals showcasing the total value proposition of Samsung compressor technology
• Guide customers in testing and qualifying new compressors
• Find business opportunities with new customers and expand market share in the residential/commercial HVAC sectors
• Technical support to HVAC OEM customers during qualification and reliability activities
• Assist as needed in developing the customer business case for new concept solutions
• Perform detailed engineering analysis to quantify cost savings or other customer benefits
• Provides daily interactions with Samsung sales, quality, R&D, and designated OEM partners
• Communication channels between Korea HQ and customers during sales activities
• Participate in trade show and exhibitions in connection with compressor business
• Ability to travel approx. 30% domestically (OEM manufacturing and R&D sites)
• Dynamic personality with great leadership, management, and sales
• Possess strong analytical capabilities and ability to manage tasks associated with development projects
• Excellent communication skills with the ability to influence C-level stakeholders

• Bachelor's degrees in Mechanical or Electrical Engineering
• 15+ years of experience in HVAC compressor sales or application engineering, with at least 5 years in a leadership or senior technical role
• Experience with and understanding of compressor technology (rotary, scroll, inverter drives) and OEM HVAC system design (Heat Pump, Residential/Commercial AC)
• Experience leading technical teams and managing complex, long-cycle sales processes
• Professional experience and knowledge of project specifications and blueprints
• Experience with ASHRAE standards and regulations
• Prior experience as a leader in a team setting
• Fluent in Korean and English

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.