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Samsung Technical Support Jobs (NOW HIRING)

Samsung Electronics Co., Ltd.

GCS Supervisor

Taylor, TX · On-site

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology ... Communicateing and coordinating with Fab Engineering groups to provide technical support, supply ...

Samsung Electronics Co., Ltd.

Samsung HME America also serves as the global manufacturing center for Samsung's mobile Computed ... Provide clinical and technical support at trade shows and professional conferences. * Collaborate ...

Samsung SDS America

26-13076 Network Engineer

Taylor, TX · On-site

Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics ... technical support, audits, and projects. The ideal candidate must be energetic, proactive, a strong ...

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How much do samsung technical support jobs pay per hour?

As of May 29, 2026, the average hourly pay for samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Samsung Technical Support job?

A Samsung Technical Support job involves assisting customers with troubleshooting, diagnosing, and resolving technical issues related to Samsung products. This may include smartphones, tablets, TVs, appliances, and other electronics. Support is provided through phone, chat, email, or in-person, depending on the role. Technicians may also guide users on product features, warranty services, and software updates. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Samsung Technical Support position, and why are they important?

To thrive as a Samsung Technical Support specialist, you need strong troubleshooting abilities, knowledge of Samsung products and technology, and typically at least a high school diploma or relevant technical certification. Familiarity with customer support ticketing systems, remote diagnostic tools, and proprietary Samsung software is often required. Excellent communication, patience, and problem-solving skills make candidates stand out in this position. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and smooth collaboration with both users and internal teams.

What are some typical daily responsibilities for someone working in Samsung Technical Support?

As a Samsung Technical Support professional, your daily responsibilities include answering customer inquiries via phone, chat, or email, troubleshooting and diagnosing technical issues with Samsung devices, and documenting support cases in CRM systems. You may also provide step-by-step guidance to customers, escalate complex problems to higher-level technicians, and keep updated with new product features and software updates. Collaboration with engineering teams and regular training are common to stay current with the latest technology. This role requires balancing high-quality customer care with efficient case management, making each day dynamic and customer-focused.
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Samsung Technical Support jobs near you
Logistics Systems Operation Coordinator (EM7183)

Logistics Systems Operation Coordinator (EM7183)

Samsung SDS America

Plano, TX

$18.75 - $25/hr

Full-time

Posted yesterday

Samsung SDS America rating

6.8

Company rating: 6.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

129th of 203 rated it services

Job description

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.

We are seeking a Logistics System Operation or Develop Coordinator with strong system and programming expertise to design, develop, and maintain automation tools and data processing systems of logistics.

This role involves analyzing technical requirements, managing data workflows, and ensuring the stability and efficiency of system operations across various platforms

Key Responsibilities

  • Analyze and define system and business requirements; develop use cases for automation and process improvements
  • Monitor and analyze system data to ensure accuracy, stability, and consistency of daily operations
  • Manage and support logistics systems (WMS, TMS, Cello) to maintain data integrity and operational efficiency
  • Provide technical support to end-users by troubleshooting system issues and resolving operational disruptions
  • Collaborate with cross-functional teams to identify process gaps and recommend system and workflow improvements
  • Prioritize system enhancement requests based on business impact and operational efficiency
  • Develop and document technical solutions and improvement plans for submission to internal and HQ development teams
  • Coordinate with development teams (including HQ) to support system enhancements and issue resolution
  • Plan, execute, and validate system testing (UAT) to ensure quality of new features and system changes
  • Support system deployment activities, including cutover planning and post-implementation monitoring
  • Train users on system functionalities and provide ongoing support and guidance
  • Perform daily operational and administrative tasks related to system and data management
  • Perform other duties as assigned by management

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