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Samsung Technical Support Jobs (NOW HIRING)

Samsung Electronics Co., Ltd.

GCS Supervisor

Taylor, TX · On-site

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology ... Communicateing and coordinating with Fab Engineering groups to provide technical support, supply ...

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Samsung Technical Support information

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How much do samsung technical support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Samsung Technical Support job?

A Samsung Technical Support job involves assisting customers with troubleshooting, diagnosing, and resolving technical issues related to Samsung products. This may include smartphones, tablets, TVs, appliances, and other electronics. Support is provided through phone, chat, email, or in-person, depending on the role. Technicians may also guide users on product features, warranty services, and software updates. Strong communication and problem-solving skills are essential for this role.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to diagnose problems using diagnostic tools or remote access. Support staff may work in call centers or service centers and often need to follow company protocols and documentation standards.

How hard is it to get hired at Samsung?

Getting hired as a Samsung Technical Support representative typically requires relevant technical knowledge, customer service skills, and sometimes certifications. The hiring process can be competitive, often involving multiple interview stages and assessments of technical proficiency and communication abilities.

Does Samsung offer tech support?

Samsung Technical Support is a service provided by Samsung to assist customers with troubleshooting and resolving issues related to their products. Support options include phone, chat, and online resources, and technicians may use diagnostic tools to identify problems. Employees in this role often need technical knowledge of Samsung devices and customer service skills.

What are the key skills and qualifications needed to thrive in the Samsung Technical Support position, and why are they important?

To thrive as a Samsung Technical Support specialist, you need strong troubleshooting abilities, knowledge of Samsung products and technology, and typically at least a high school diploma or relevant technical certification. Familiarity with customer support ticketing systems, remote diagnostic tools, and proprietary Samsung software is often required. Excellent communication, patience, and problem-solving skills make candidates stand out in this position. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and smooth collaboration with both users and internal teams.

What are some typical daily responsibilities for someone working in Samsung Technical Support?

As a Samsung Technical Support professional, your daily responsibilities include answering customer inquiries via phone, chat, or email, troubleshooting and diagnosing technical issues with Samsung devices, and documenting support cases in CRM systems. You may also provide step-by-step guidance to customers, escalate complex problems to higher-level technicians, and keep updated with new product features and software updates. Collaboration with engineering teams and regular training are common to stay current with the latest technology. This role requires balancing high-quality customer care with efficient case management, making each day dynamic and customer-focused.

Which job is best for a 40 year old woman?

For a 40-year-old woman interested in technical support roles like Samsung Technical Support, positions often value experience, communication skills, and technical knowledge. Many roles in customer service, technical troubleshooting, or IT support are suitable, with flexible schedules and opportunities for advancement. Age is generally not a barrier, and relevant certifications or prior experience can enhance job prospects.
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Samsung Technical Support jobs near you
Infographic showing various Samsung Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% As Needed, 5% Full Time, 3% Part Time, and 2% Summer. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Staff Engineer I, System Structure Design

Staff Engineer I, System Structure Design

Samsung Semiconductor, Inc.

Plano, TX

Other

Posted yesterday

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

112th of 141 rated electronics manufacturers

Job description

Position Summary

Role and Responsibilities

Company: SAMSUNG ELECTRONICS AMERICA, INC.

Position Title: Staff Engineer I, System Structure Design

Location: Plano, TX

Job ID: SAM9497272

Position Responsibilities:

Develop product requirements, feature requirements, systems, and performance analyses. Work with the team to conduct deep-dive customer sessions, new technology introduction of 4G/5G RAN Network Management features and introduction of virtualized networks (VNF/CNF based solutions). Analyze customer requirements, convert them into system requirements, and capture high-level designs for the development team. Responsible for Technical Management of new products and software releases to ensure that promised features are delivered with expected performance. Provide technical support in the pre-sales process and create compelling technical and commercial solutions to help achieve the assigned sales goals and business objectives. Translate and communicate complex technical design considerations between the Samsung sales team and carriers' network business. Work closely with various support organizations, logistics, and cross-functional teams from SEA and Samsung HQ to achieve successful new product roll-outs and developments.

Position Requirements:

Master's degree or foreign equivalent degree in Computer Science, Computer Engineering, or a related field and ten years of experience in the job offered or as a Systems Engineer, Design Engineer, or another related occupation. Must have eight years of experience in the following skills: (1) working with high availability and redundant systems; (2) working with R&D teams to finalize feature roadmaps and presenting in technical deep-dive sessions to customer; and (3) working with pre-sales technical teams for Request for Proposal (RFP) responses. Must have six years of experience in the following skills: (4) OAMP and FCAPS subsystem design and development in wireless networks; (5) managing Openstack and Kubernetes environments; (6) virtualized solutions in Wireless Networks; (7) virtualized RAN Application Management; and (8) OAM design and development. Partial telecommuting permitted; employees will be required to report to office multiple days per week.

Hours: Full Time, 40 hours/week.

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Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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