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Samsung Technical Support Jobs (NOW HIRING)

Samsung Electronics

GCS Gas Engineer

Austin, TX · On-site

$76K - $174K/yr

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology ... Communicate and coordinate with Fab Engineering groups to provide technical support, supply issue ...

Samsung Electronics

Senior Electrical Engineer

Austin, TX · On-site

$106K - $145K/yr

At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow. Come ... Field Technical Support & Troubleshooting * Provide hands-on engineering support to technicians ...

Samsung Electronics

... technical support relationships. Report on all sales activity and provide assessment of revenue opportunity along with model and unit forecast. * Maintain acute awareness of Samsung and competitor ...

Samsung Semiconductor, Inc.

GCS Gas Engineer

Austin, TX · On-site

$76K - $174K/yr

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology ... Communicate and coordinate with Fab Engineering groups to provide technical support, supply issue ...

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How much do samsung technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Samsung Technical Support?

A Samsung Technical Support job involves assisting customers with troubleshooting, diagnosing, and resolving technical issues related to Samsung products. This may include smartphones, tablets, TVs, appliances, and other electronics. Support is provided through phone, chat, email, or in-person, depending on the role. Technicians may also guide users on product features, warranty services, and software updates. Strong communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a Samsung Technical Support?

As a Samsung Technical Support professional, your daily responsibilities include answering customer inquiries via phone, chat, or email, troubleshooting and diagnosing technical issues with Samsung devices, and documenting support cases in CRM systems. You may also provide step-by-step guidance to customers, escalate complex problems to higher-level technicians, and keep updated with new product features and software updates. Collaboration with engineering teams and regular training are common to stay current with the latest technology. This role requires balancing high-quality customer care with efficient case management, making each day dynamic and customer-focused.

What are the key skills and qualifications needed to thrive in Samsung Technical Support?

To thrive as a Samsung Technical Support specialist, you need strong troubleshooting abilities, knowledge of Samsung products and technology, and typically at least a high school diploma or relevant technical certification. Familiarity with customer support ticketing systems, remote diagnostic tools, and proprietary Samsung software is often required. Excellent communication, patience, and problem-solving skills make candidates stand out in this position. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and smooth collaboration with both users and internal teams.

Does Samsung offer technical support?

Samsung Technical Support is available to assist customers with product issues, troubleshooting, and repairs through various channels such as phone, chat, and online support portals. Support services are typically provided during business hours and may require proof of purchase or warranty validation.
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Samsung Technical Support jobs near you
Infographic showing various Samsung Technical Support job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

GCS Gas Engineer

Samsung Electronics

Austin, TX • On-site

$76K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

129th of 161 rated electronics manufacturers

Job description

About Samsung Austin Semiconductor
Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow.

Come innovate with us!

Position Summary

The Gas and Chemical Systems (GCS) Gas Equipment Engineer role is focused on comprehensively owning, maintaining, supporting, and improving specialty and bulk chemical equipment and operations at Samsung. This role is also responsible for coordinating the startup and commissioning of newly installed equipment. As a part of the Chemical Systems team, you will provide support by interacting with the on-site operations and maintenance teams to ensure constant, high purity supply of chemical material to fab production customer toolsets.

Role and Responsibilities

Here's What You'll Be Responsible For:

  • Commission and startup new equipment installations.

  • Evaluate future scenario planning including infrastructure budget and schedule forecasting, utilization and capacity data analysis, and reporting. Will provide technical expertise and ownership for supply systems, safety and quality standards, and improvements for those systems. Engineer will interact with operations teams, maintenance teams, construction teams, and equipment vendors to sustain and maintain equipment.

  • Troubleshoot emergent equipment issues and provide technical direction to resolve.

  • Work with maintenance teams to plan and execute non-standard equipment maintenance to address failures or equipment improvements.

  • Communicate and coordinate with Fab Engineering groups to provide technical support, supply issue resolution, and collaboration for improved safety, quality, and system reliability.

Skills and Qualifications

Here's what you'll need:

  • 4 year college/university or equivalent related experience preferred; Bachelor's Degree in Mechanical, Chemical engineering preferred.

  • 4+ years of related experience (gas or chemical equipment ownership, semiconductor experience a plus).

  • Strong technical skills and the ability to represent the group in work coordination and execution.

The current base salary range for this role is between $76,000 - $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.

Total Rewards
At Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance

  • Life insurance and 401(k) matching with immediate vesting

  • Onsite cafe(s) and workout facilities

  • Paid maternity and paternity leave

  • Paid time off (PTO) + 2 personal holidays and 10 regular holidays

  • Wellness incentives and MORE

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at Samsung Austin Semiconductor are full-time on-site.

U.S. Export Control Compliance
This role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice
By submitting an application, you agree not to disclose to Samsung-or encourage Samsung to use-any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.


* Samsung Electronics America, Inc. and its subsidiaries are committed to Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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