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Remote Samsung Technical Support Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications. * Accurately document all customer interactions in ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

Bigcommerce

Technical Support Representative - Remote

OR · Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

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Remote Samsung Technical Support information

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$14

$26

$44

How much do remote samsung technical support jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

More about Remote Samsung Technical Support jobs
What cities are hiring for Remote Samsung Technical Support jobs? Cities with the most Remote Samsung Technical Support job openings:
What are the most commonly searched types of Samsung Technical Support jobs? The most popular types of Samsung Technical Support jobs are:
What states have the most Remote Samsung Technical Support jobs? States with the most job openings for Remote Samsung Technical Support jobs include:
What job categories do people searching Remote Samsung Technical Support jobs look for? The top searched job categories for Remote Samsung Technical Support jobs are:
Remote Samsung Technical Support jobs near you
Infographic showing various Remote Samsung Technical Support job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist (Remote)

CameraMatics

Boonton, NJ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Who we are
We're on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.
As an award-winning SaaS company in a high-growth phase, we're scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.
Join a global, ambitious team and be part of what's next!
The Role
As a Technical Support Specialist, you will be the first point of contact for our customers, guiding them through our hardware and software features and capabilities, ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience. You will also serve as first point of contact for our vast network of Field Technicians, supporting them with installation and service guidance to ensure seamless and successful implementation of our technologies.
What You'll Do
  • Customer Focus: Provide technical support to customers via phone, email, and other communication channels.
  • Problem-Solving: Diagnose and troubleshoot technical issues reported by customers, related to our products or services.
  • Documentation: Document customer issues and resolutions accurately and thoroughly in our ticketing system.
  • Collaboration: Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues
  • Escalation Management: Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.
  • Proactive Improvement: Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.
  • Knowledge Sharing: Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.
  • On-Call Support: Participate in an on-call rotation to provide after-hours support when necessary.
  • Shift Work: This role includes a variety of shifts to provide support to our global customer base.

**Flexibility to work alternative shift hours is essential.
What we're looking for
  • Technical Aptitude: Critical thinking with a strong understanding of computer systems, networking, and troubleshooting methodology. A bachelor's degree in computer science, Information Technology, or related field is desirable.
  • Experience: 2+ years of experience in a technical support role, preferably in a software or technology company. Fleet telematics background is a huge plus. Salesforce background is required.
  • Tools and Technologies: Proficiency in using diagnostic tools and remote support technologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer-Centric Approach: Exceptional customer service skills and a strong commitment to customer satisfaction.
  • Adaptability: Ability to work independently and collaboratively in a fast-paced environment.
  • Organization: Detail-oriented with strong organizational and time management skills.

What you'll get
  • 401(k) package
  • Medical, dental & vision insurance
  • Career growth in a fast-paced tech environment
  • Cross-functional collaboration with Engineering & Product teams
  • High-impact role with customer and field technician interaction
  • Exposure to fleet telematics and modern support technologies

Please note: This position is open to candidates currently residing in the United States who are authorized to work in the U.S. without current or future employer sponsorship.
Locations US Head Office Remote status Fully Remote

Apply