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Remote Samsung Technical Support Jobs (NOW HIRING)

pregis

Technical Support Specialist

Tulsa, OK · Remote

Job Title: Technical Support Specialist Summary of Job The Technical Support Specialist is ... Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless user experiences by providing timely, accurate, and professional technical assistance to internal and ...

Feedonomics

Technical Support Representative - Remote

$19 - $21/hr

As a Technical Customer Support Representative, you will be responsible for supporting, providing ... REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the ...

TEKsystems

Technical Support

Charlotte, NC · On-site +1

$23/hr

TEKsystems is looking for a Technical Support that will be 100% remote for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more. See the top ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Wildix

Technical Support Engineer - USA, Remote

... technical validation and remote diagnostics. * Perform structured network checks, assess PoE and internet readiness, and help onboard new locations. * Provide technical support to customers and ...

XCEED

Technical Support Specialist

Responsibilities : • Solving technical problems for businesses that rely on us every day • Providing remote support to clients while occasionally traveling to client sites when hands-on ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Experience with supporting systems remotely by connecting to various system types via Remote ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support Jobs

Remote Samsung Technical Support information

See salary details

$14

$26

$44

How much do remote samsung technical support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote samsung technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Samsung technical support agents can earn around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, additional skills, certifications, or working extra hours may be necessary, such as handling higher-tier support or working overtime, depending on employer policies and workload demands.

Is it hard to get hired at Samsung?

Getting hired as a Remote Samsung Technical Support representative can be competitive, as the role often requires technical knowledge, customer service skills, and relevant certifications. Candidates with experience in troubleshooting, familiarity with Samsung products, and strong communication skills tend to have better chances of being selected.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products, such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to use diagnostic tools or remote support software. Support agents may work in call centers or remotely, providing guidance through phone, chat, or email interactions.

Does Samsung offer tech support?

Samsung provides technical support services for its products, including smartphones, appliances, and electronics. Customers can access support through online chat, phone, or authorized service centers. For Samsung technical support jobs, roles like Remote Samsung Technical Support involve assisting customers remotely with troubleshooting and product issues using specialized tools and knowledge of Samsung devices.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

More about Remote Samsung Technical Support jobs
What cities are hiring for Remote Samsung Technical Support jobs? Cities with the most Remote Samsung Technical Support job openings:
What are the most commonly searched types of Samsung Technical Support jobs? The most popular types of Samsung Technical Support jobs are:
What states have the most Remote Samsung Technical Support jobs? States with the most job openings for Remote Samsung Technical Support jobs include:
What job categories do people searching Remote Samsung Technical Support jobs look for? The top searched job categories for Remote Samsung Technical Support jobs are:
Remote Samsung Technical Support jobs near you
Infographic showing various Remote Samsung Technical Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

pregis

Tulsa, OK • Remote

Other

Posted 28 days ago

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

64th of 113 rated packaging manufacturers

Job description

Job Title:     Technical Support Specialist   

Summary of Job

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.

Essential Functions and Responsibilities

  • Technical Intake & Triage
    • Serve as the first technical point of contact for inbound customer support requests.
    • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
    • Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
    • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
  • Remote Technical Recovery
    • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
    • Guide customers through safe corrective actions to restore operation whenever possible.
    • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
    • Escalate complex or unresolved issues with complete technical context and documented findings.
  • Field Service Coordination
    • Initiate Work Orders and support field service scheduling when onsite response is required.
    • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
    • Support travel time optimization and technician utilization through clean, complete case data.
    • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
  • Ticket Documentation & Data Quality
    • Document all tickets accurately and consistently in C4C and Field Service Management systems.
    • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
    • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
    • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.

Key Performance Indicators

  • Technical Support Average Response Time
  • First Contact Fix Rate
  • Truck Roll Avoidance
  • Missed Calls and After Hours Call Handling

Education and Experience

Required:

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting.
  • Handson experience supporting electromechanical or automated equipment.
  • Ability to troubleshoot systems using logical, structured diagnostic approaches.

Preferred:

  • Experience supporting capital equipment, automation, or packaging machinery.
  • Remote technical support background.
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.

Job Requirements

Required

  • Strong technical troubleshooting and customer communication skills.
  • Ability to perform calmly and effectively in highpressure downtime situations.
  • High attention to detail in documentation and system updates.
  • Proficiency with Field Service Management platforms and digital workflows.

Preferred

  • Experience with telemetry, remote monitoring, or automated reporting tools.
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce


Competency

  • Customer Focus
  • Operational Discipline
  • Data Accuracy
  • CrossFunctional Collaboration
  • Communication Clarity
  • Problem Solving
  • Ownership & Accountability

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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