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Remote Samsung Technical Support Jobs in Nevada (NOW HIRING)

Switch, Inc.

Technical Project Manager

Las Vegas, NV · On-site +1

Technical Project Manager As a Technical Project Manager at Switch, you will support the CORE ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Canon Medical Systems

Field Service Eng

Las Vegas, NV · Remote

Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience. * Monitors and analyzes ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Nevada

Remote Samsung Technical Support information

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

Does Samsung offer technical support?

Samsung provides technical support for its products through various channels, including online chat, phone support, and authorized service centers. For technical support roles like Remote Samsung Technical Support, employees typically assist customers with troubleshooting and product issues remotely using diagnostic tools and knowledge of Samsung devices. Certification and technical skills are often required for these positions.

What are popular job titles related to Remote Samsung Technical Support jobs in Nevada?

For Remote Samsung Technical Support jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Remote Samsung Technical Support jobs in Nevada look for?

The top searched job categories for Remote Samsung Technical Support jobs in Nevada are:

Remote Samsung Technical Support jobs near you

Technical Resolution Specialist

Pavilion Payments

Las Vegas, NV • Remote

$28 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Location: Las Vegas, NV | On-site Wednesday through Friday; remote Saturday and Sunday

What You Will Be Doing:

The Technical Resolution Specialist provides Tier 2 support for customer and equipment issues involving both hardware and software. In this role, you'll manage support tickets, troubleshoot ATM and kiosk issues, coordinate vendor escalations, and work directly with customers through phone, email, remote support, and occasional on-site visits to resolve technical issues.

We are looking for someone who is comfortable with break-fix support, can think through technical issues, and knows when to resolve a problem independently or escalate.

Key Responsibilities:
  • Provide Tier 2 technical support for hardware and software issues involving ATMs, kiosks, and payment technology.
  • Troubleshoot issues, determine appropriate resolutions, and escalate more complex problems as needed.
  • Manage and follow up on Jira tickets to ensure timely resolution.
  • Monitor system dashboards and respond to equipment alerts.
  • Coordinate with third-party vendors and internal teams to resolve technical issues.
  • Support customers through phone, email, and remote troubleshooting, with occasional travel to customer sites when hands-on assistance is needed.
  • Document issues, solutions, and updates clearly to keep customers and internal teams informed.
Qualifications:
  • 2–3 years of technical support, field service, or break-fix experience
  • Experience troubleshooting both hardware and software issues
  • Familiarity with Jira and VoIP call tools
  • Working knowledge of Windows OS
  • Strong problem-solving, communication, and time-management skills
  • Ability to work independently and manage multiple open issues
  • Professional and comfortable interacting directly with customers
  • Ability to work Wednesday through Sunday
  • Ability to travel by car or airplane as needed (<20%)
  • Ability to secure and maintain gaming licenses in multiple jurisdictions
Preferred Experience:
  • Casino equipment, ATM, kiosk, payments, or gaming technology support
  • Basic SQL knowledge
  • Linux experience
  • Experience coordinating field technicians or third-party vendors
Perks & Benefits!
  • A great company that is focused on team building and career pathing for its team!
  • Join a team that is fun, friendly, and customer-focused!
  • Excellent employee benefits package - Health, Dental, Vision, 401(k) match, and more!
Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. 

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