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Customer Support Analyst Jobs in Nevada (NOW HIRING)

The AMES Companies

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team concentrating ... customers * Must be able to communicate clearly and coach as needed * Must be able to work a ...

Ames True Temper

System Support Analyst

Reno, NV

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work ... customers * Must be able to communicate clearly and coach as needed * Must be able to work a ...

CreditOne

Litigation Support Analyst II

Las Vegas, NV · On-site

Description Position Summary Credit One Bank is looking for a Litigation Support Analyst II who ... A deep understanding of Credit One's Customer Service and/or Collections procedures. Credit One ...

Vay

Head of Customer Support

Las Vegas, NV

$16.25 - $20.75/hr

Customer Excellence & Product Feedback Loop ... Establish a structured process to capture and analyze product-related feedback from support ...

Vay

Head of Customer Support

Las Vegas, NV · On-site

$16.25 - $21/hr

Head Of Customer Support Ever imagined saying, "I helped launch the future of transportation"? ... Establish a structured process to capture and analyze product-related feedback from support ...

Wynn Resorts

Analyst - IT Applications

Las Vegas, NV · On-site

Provide high level application and technical support to customers, partners and internal resources ... Must be analytical and possess excellent problem-solving skills * Extraordinary customer service ...

New

Wynn Resorts

Analyst - IT Applications

Las Vegas, NV

Provide high level application and technical support to customers, partners and internal resources ... Must be analytical and possess excellent problem-solving skills * Extraordinary customer service ...

New

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,138 per year, or $28.4 per hour.

System Support Analyst

The AMES Companies, Inc.

Reno, NV • On-site

Full-time

Posted 7 days ago

Job description

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

WHO WE ARE

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.

WHERE YOU WILL WORK

You will be working at out Reno, Nevada facility.

WHAT YOU WILL DO

As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

RESPONSIBILITIES

  • Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
  • Analyze end user application requirements and assign appropriate systems
  • Manage and support all company software and their environments
  • Manage and support all company hardware including communication devices
  • Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
  • Analyze the training needs of the end user, then provides proper training material
  • Complete tickets and projects within the required SLA or target date

REQUIREMENTS

  • Associate's Degree
  • 2 years of experience
  • Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
  • Must have experience in Meraki switches, cameras, and access points
  • Must be detail oriented and able to multitask while being courteous and professional to our internal customers
  • Must be able to communicate clearly and coach as needed
  • Must be able to work a flexible work schedule and be available after normal work hours

ENVIRONMENTAL/PHYSICAL REQUIREMENTS

Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.

WORK AUTHORIZATION

The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.