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Customer Support Analyst Jobs in Nevada (NOW HIRING)

CreditOne

Litigation Support Analyst II

Las Vegas, NV · On-site

Description Position Summary Credit One Bank is looking for a Litigation Support Analyst II who ... A deep understanding of Credit One's Customer Service and/or Collections procedures. Credit One ...

Vay

Head of Customer Support

Las Vegas, NV · On-site

$16.25 - $20.75/hr

Customer Excellence & Product Feedback Loop ... Establish a structured process to capture and analyze product-related feedback from support ...

Vay

Head of Customer Support

Las Vegas, NV · On-site

$16.25 - $21/hr

Head Of Customer Support Ever imagined saying, "I helped launch the future of transportation"? ... Establish a structured process to capture and analyze product-related feedback from support ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are the most commonly searched types of Customer Support Analyst jobs in Nevada? The most popular types of Customer Support Analyst jobs in Nevada are:
What are popular job titles related to Customer Support Analyst jobs in Nevada? For Customer Support Analyst jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Nevada look for? The top searched job categories for Customer Support Analyst jobs in Nevada are:
What are popular job titles related to Customer Support Analyst jobs in NV? For Customer Support Analyst jobs in NV, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,138 per year, or $28.4 per hour.

Litigation Support Analyst II

CreditOne

Las Vegas, NV • On-site

Full-time

Posted 7 days ago

Job description

Description
Position Summary
Credit One Bank is looking for a Litigation Support Analyst II who will be responsible for receiving, processing, and fulfilling research requests from the Legal department, utilizing various Credit One systems and processes.
Summary of Essential Job Functions
  • Receive research requests from the Legal department.
  • Maintain reports and logs to ensure timely fulfillment of Legal research requests received.
  • Utilize various Credit One systems and collect and synthesize account-level information related to research requests from the Legal department.
  • Communicate with various departments within the Bank to obtain research and documentation pertinent to litigation support.
  • Communicate with outside vendors to obtain necessary account information and documents.
  • Work with multiple departments and understand interdepartmental processes.
  • Perform other duties as assigned.

Position Requirements
  • At least one (1) year of experience with Credit One's various systems and processes, including but not limited to CAS, CASH, Accurint, CAPS, ANI Reports, FDR, ACH, eOscar, ACI, and/or Remitco.
  • Strong interpersonal skills, excellent written and verbal communication skills, and the ability to work independently in a fast-paced environment under strict deadlines.
  • Professional demeanor and the ability to build and maintain interdepartmental and third-party relationships.
  • Detail-oriented, accurate, and able to manage deadlines and other time constraints.
  • Intermediate skills in Microsoft Office.
  • Persistent with a strong work ethic.

Preferred
  • A deep understanding of Credit One's Customer Service and/or Collections procedures.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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