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Customer Support Analyst Jobs in Nevada (NOW HIRING)

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

V2Soft

Customer Support Engineer

Sparks, NV

Key Duties: • Analyze engineering workflows, testing processes, and system performance to ... support process optimization and system validation. • Support model based development and ...

PracticeTek

Customer Support Specialist I

Las Vegas, NV · On-site

$47K - $58K/yr

Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support ... Develop and maintain internal and customer-facing knowledge base articles. * Track and escalate ...

PracticeTek

Customer Support Specialist I

Las Vegas, NV · On-site

$47K - $58K/yr

Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support ... Develop and maintain internal and customer-facing knowledge base articles. * Track and escalate ...

Hire Talent

Customer Support Engineering

Sparks, NV

$71.60K - $96.70K/yr

Industrial Engineer The Industrial Engineer will analyze, design, and improve engineering systems ... Support model based development and verification activities, including MIL, SIL, and HIL testing ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.
More about Customer Support Analyst jobs
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What job categories do people searching Customer Support Analyst jobs in Nevada look for? The top searched job categories for Customer Support Analyst jobs in Nevada are:
What are popular job titles related to Customer Support Analyst jobs in NV? For Customer Support Analyst jobs in NV, the most frequently searched job titles are:
Customer Support Analyst jobs near you

Head of Customer Support

Pulse Games

Las Vegas, NV • On-site

Full-time

Posted 27 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/