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Fiber Customer Support Analyst Jobs in Nevada (NOW HIRING)

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

V2Soft

Customer Support Engineer

Sparks, NV

Key Duties: • Analyze engineering workflows, testing processes, and system performance to ... support process optimization and system validation. • Support model based development and ...

HNM Systems, Inc.

Fiber Splicer

Las Vegas, NV · On-site

$32 - $40/hr

Overview We are seeking an experienced Fiber Splicer to support large-scale outside plant fiber ... Meet splice loss targets, testing thresholds, and customer acceptance standards. * Maintain ...

PracticeTek

Customer Support Specialist I

Las Vegas, NV · On-site

$47K - $58K/yr

Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support ... Develop and maintain internal and customer-facing knowledge base articles. * Track and escalate ...

PracticeTek

Customer Support Specialist I

Las Vegas, NV · On-site

$47K - $58K/yr

Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support ... Develop and maintain internal and customer-facing knowledge base articles. * Track and escalate ...

Hire Talent

Customer Support Engineering

Sparks, NV

$71.60K - $96.70K/yr

Industrial Engineer The Industrial Engineer will analyze, design, and improve engineering systems ... Support model based development and verification activities, including MIL, SIL, and HIL testing ...

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Fiber Customer Support Analyst information

See Nevada salary details

$12

$28

$40

How much do fiber customer support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for fiber customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Nevada? For Fiber Customer Support Analyst jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Nevada look for? The top searched job categories for Fiber Customer Support Analyst jobs in Nevada are:
What cities in Nevada are hiring for Fiber Customer Support Analyst jobs? Cities in Nevada with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you

Head of Customer Support

Pulse Games

Las Vegas, NV • On-site

Full-time

Posted 27 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/