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Fiber Customer Support Analyst Jobs in Nevada (NOW HIRING)

Ames True Temper

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work ... customers * Must be able to communicate clearly and coach as needed * Must be able to work a ...

The AMES Companies

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work ... customers * Must be able to communicate clearly and coach as needed * Must be able to work a ...

CreditOne

Litigation Support Analyst II

Las Vegas, NV · On-site

Description Position Summary Credit One Bank is looking for a Litigation Support Analyst II who ... A deep understanding of Credit One's Customer Service and/or Collections procedures. Credit One ...

Vay

Head of Customer Support

Las Vegas, NV

$16.25 - $20.75/hr

Customer Excellence & Product Feedback Loop ... Establish a structured process to capture and analyze product-related feedback from support ...

Vay

Head of Customer Support

Las Vegas, NV · On-site

$16.25 - $21/hr

Head Of Customer Support Ever imagined saying, "I helped launch the future of transportation"? ... Establish a structured process to capture and analyze product-related feedback from support ...

Wynn Resorts

Analyst - IT Applications

Las Vegas, NV · On-site

Provide high level application and technical support to customers, partners and internal resources ... Must be analytical and possess excellent problem-solving skills * Extraordinary customer service ...

Wynn Resorts

Analyst - IT Applications

Las Vegas, NV · On-site

Provide high level application and technical support to customers, partners and internal resources ... Must be analytical and possess excellent problem-solving skills * Extraordinary customer service ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Strong analytical mindset; comfortable using data to make decisions and drive improvements

Team LINX

Traveling Fiber Specialist

Sun Valley, NV · On-site

$40 - $45/hr

Survey work areas and develop material lists to support project planning * Execute Enterprise, hyperscale, and AI cluster / GPU infrastructure fiber deployments * Coordinate directly with customers ...

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Fiber Customer Support Analyst information

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How much do fiber customer support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for fiber customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are the most commonly searched types of Fiber Customer Support Analyst jobs in Nevada?

The most popular types of Fiber Customer Support Analyst jobs in Nevada are:

What are popular job titles related to Fiber Customer Support Analyst jobs in Nevada?

For Fiber Customer Support Analyst jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Nevada look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Nevada are:

What cities in Nevada are hiring for Fiber Customer Support Analyst jobs?

Cities in Nevada with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $59,138 per year, or $28.4 per hour.

System Support Analyst

Reno, NV

The AMES Companies, Inc.
See more jobs at The AMES Companies, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

WHO WE ARE

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.

WHERE YOU WILL WORK

You will be working at out Reno, Nevada facility. 

WHAT YOU WILL DO

As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

RESPONSIBILITIES

  • Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
  • Analyze end user application requirements and assign appropriate systems
  • Manage and support all company software and their environments
  • Manage and support all company hardware including communication devices
  • Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
  • Analyze the training needs of the end user, then provides proper training material
  • Complete tickets and projects within the required SLA or target date

REQUIREMENTS

  • Associate's Degree
  • 2 years of experience
  • Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
  • Must have experience in Meraki switches, cameras, and access points
  • Must be detail oriented and able to multitask while being courteous and professional to our internal customers
  • Must be able to communicate clearly and coach as needed
  • Must be able to work a flexible work schedule and be available after normal work hours

ENVIRONMENTAL/PHYSICAL REQUIREMENTS

Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.

WORK AUTHORIZATION

The AMES Companies will only employ those who are legally authorized to work in the United States.  The Company does not currently sponsor immigration visas for this role.