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Fiber Customer Support Analyst Jobs in Nevada (NOW HIRING)

GridSource

Fiber Technician

Las Vegas, NV · On-site

The ideal candidate anticipates customer needs and provides solutions that address both current and ... GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military ...

PTR Global

Project Manager (Fiber/OSP)

Las Vegas, NV

Maintain in-market presence as required to support project execution, accelerate issue resolution ... Provide overall direction plus technical and analytical guidance to cross-functional project teams ...

InstantServe LLC

System Engineer 4

Carson City, NV · On-site

... with fiber and telecommunication needs analysis and system planning activities. SCOPE OF WORK ... The consultant will assist NDOT with field verification, contractor support, or other related ...

Etheridge Pipeline & Conduit

Splicing Manager

Dayton, NV · On-site

$90K - $125K/yr

These Core Values are Live Safe, Customer First, Do the Right Thing, Be at Team Player, and Be ... sections of fiber to secure to the supporting strand. * Shall possess knowledge of fiber optic ...

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Fiber Customer Support Analyst information

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$12

$28

$40

How much do fiber customer support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for fiber customer support analyst in Nevada is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Nevada? For Fiber Customer Support Analyst jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Nevada look for? The top searched job categories for Fiber Customer Support Analyst jobs in Nevada are:
What cities in Nevada are hiring for Fiber Customer Support Analyst jobs? Cities in Nevada with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you

Analyst - Desktop Support

Foley Entertainment Group

Las Vegas, NV • On-site

$21.75 - $29.25/hr

Full-time

Posted 21 days ago

Job description

As a Desktop Support Analyst, you are a critical enabler of our fast-paced, modern organization, serving as both a technical expert and a trusted partner to the business. This is not a traditional "ticket-taking" role; we are seeking a proactive, customer-obsessed problem solver who thrives in high-volume environments and consistently delivers exceptional, white-glove support.
While you will have a primary organization you support, this role operates within a multi-organization IT ecosystem. You will regularly collaborate with peer IT teams across multiple entities to support shared technologies, align standards, and drive operational consistency. Success in this role requires strong communication skills, adaptability, and a collaborative mindset to effectively navigate and contribute across organizational boundaries.
You will support and manage a modern, cloud-first technology stack (M365, Intune, and Meraki, etc.) ensuring a seamless and high-quality end-user experience. As part of a broader desktop support team, you will help enable technology synergies across organizations while maintaining a high bar for service, reliability, and professionalism.
Key Responsibilities
  • Endpoint & Identity Management: Deploy and manage a fleet of Windows devices using Microsoft Intune (Autopilot) and Entra ID (Azure AD).
  • Agile Support: Maintain a commitment to quantity by efficiently managing a high-volume ticket queue without sacrificing technical accuracy.
  • Network Operations: Perform first-line troubleshooting and configuration for our Cisco Meraki wireless and wired infrastructure.
  • Security & Compliance: Proactively monitor and remediate threats using Microsoft Defender for Endpoint to ensure a hardened environment.
  • Automation: Utilize PowerShell to script repetitive tasks, automate software deployments, and streamline manual workflows. Knowledge of KQL is a plus.
  • Collaboration: Support the M365 suite (Outlook, SharePoint, OneDrive) and ensure seamless communication across the multiple orgs.

Technical Requirements
  • Identity: Proven experience with Active Directory and Entra ID (User lifecycle, Groups, Conditional Access).
  • MDM: Hands-on experience with Microsoft Intune for device enrollment, configuration profiles, and compliance policies.
  • Networking: Ability to troubleshoot connectivity, VLANs, and DHCP within a Meraki dashboard environment.
  • Security: Familiarity with Microsoft Defender for Endpoint alert triaging and remediation.
  • Scripting: Functional knowledge of PowerShell (ability to read, modify, and deploy scripts).
  • Support for Audio/Video (AV) equipment and modern conference room technology.

Nice to Have
  • Experience with Microsoft Azure administration (VMs, Storage).
  • Administration of MS Teams Calling (VOIP) and phone system logic.

Soft Skills & Success Criteria
  • High-Quality Customer Experience: You strive to provide a world-class experience for every user and resident, turning technical hurdles into positive interactions.
  • Strong Communication: You can translate complex technical issues into clear, actionable updates for non-technical stakeholders.
  • Operational Stamina: You thrive in a "move-fast" culture and are committed to maintaining high throughput in a dynamic, shifting environment.
  • Continuous Improvement: You don't just fix a problem once; you look for ways to automate the solution so it never happens again.
  • Self-Starter Mentality: You take initiative without waiting for direction, proactively identifying issues, opportunities, and improvements while driving tasks to completion in a fast-moving environment.

Why Join Us?
We value agility, transparency, and technical curiosity. If you are a self-starter who wants to work with a modern cloud stack and impact a growing company's daily productivity, we want to hear from you.

Apply